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The Hotel Viking


    The Hotel Viking
 in Newport
    The Hotel Viking
 in Newport

Reviews

TripAdvisor Traveler Rating:
2846 Reviews
Latest TripAdvisor Reviews

  • My Wifeâs Birthday

    by anthonyjG7594CW on 2020-02-14 12:59 am

    My recent stay at the Hotel Viking was amazing as the staff was so nice and accommodating from the first moment my wife and I arrived. In fact, prior to our stay I was contacted by by a staff person named Donayoza, who asked if there was anything they could do to make our stay enjoyable. I responded to her and said we were celebrating my wife's birthday and wanted it to be special and asked if there was something she could recommend ...without hesitation she sprained into action and offered rose petals on the bed balloons in the room and a birthday card!!! It was a fabulous gesture!!! She also included champagne and chocolate covered strawberries, my wife was happy to see these extras as it made the occasion very special!!! Kudos to Donayiza and the rest of the staff the Hotel Viking for their professionalism and willingness to make our stay memorable!!!

    Owner Response
    Dear Anthony,
    Thanks for sharing your excellent review. It's a pleasure to learn that your wife's birthday celebration with us was exceptional, thanks to our top-notch hospitality and extra special items we prepared for you both.
    We at Hotel Viking can't wait to have you back in the near future and take part in more of your life's celebrations and milestones. Happy Birthday to your wife!

    GM_Front_Desk, General Manager at Hotel Viking, responded to this review

  • Nothing but the best

    by WanderingRoses on 2020-02-13 07:18 am

    My husband and I live in CT but for a quick weekend getaway, Newport is a quick two hour drive away. The multiple times we have visited, we have ALWAYS stayed at Hotel Viking. The staff is always courteous efficient and polite, there for anything you need, and the valet team is amazing as well! You're right in the very heart of Newport close by to all the restaurants, shops, and a 2 minute drive from the Newport mansions (you're on the same street!).Hotel Viking will ALWAYS be our "Home away from home"

    Thank you for everyone who made our most recent trip another amazing memory!! We will be back next year ?

    Owner Response
    It warms our hearts to know that you had another memorable time during your recent stay at Hotel Viking. We are thrilled to hear that we are your go-to hotel for convenience and comfort. Expect our friendly guest service and prime location to welcome you back when you're looking for another mini vacation. Thank you for your time, and we cannot wait to see you again.

    GM_Front_Desk, General Manager at Hotel Viking, responded to this review

  • This visit was not five star

    by amy t on 2020-02-11 03:44 pm

    LOVE Hotel Viking....go 2-3 times a year Sun - Tues stay for girls spa getaway. This visit was disappointing and not what I'd expect from a 5 star hotel.

    Pros: valet waiting on arrival, very cordial, and attentive.
    Arrived 1.5 hours before official check in and room was ready which was wonderful.
    As usual, Spa relaxing, services spectacular, and a wonderful experience. Pool, hot tub,
    steam room also great.
    TV accessible to Netflix.

    Cons:
    Entered room and found no bottled water or coffee/tea set up....which has always been
    present...needed to ask two housekeeping staff for coffee maker, then the coffee
    pods, given 2 with no cups, sugar/cream/utensils. They have a new cafe...so obviously want guests to purchase coffee there and took coffeemakers, which are pretty much standard, as are bottled water, in all hotels nowadays.
    Back of bathroom door had 2 brown 'spots'near doorknob. We wiped off with
    tissue/water so clearly appeared housekeeping lax, does not wipe doors.
    Not told on booking or on website major renovations through out hotel - lobby to
    guestrooms. Unpleasant to be on small wing where our room was and actually right
    across from our room... even into early evening. Would think wing would be closed to
    guests while being under construction...especially mid winter, Sun - Tues stay.
    Doors on furniture in pool broken, several heater covers in halls broken, fan in bathroom
    extremely loud.

    Owner Response
    Dear Amy,
    Thank you for commending our seamless check-in, efficient valet, and refreshing aquatic amenities. However, we apologize for the aspects of your visit that turned out to be less than ideal. Your feedback regarding our accommodations and service will be reviewed with the team as we continually work to improve our guest experience.
    Please give us a chance to make it up to you once the renovations are completed.

    GM_Front_Desk, General Manager at Hotel Viking, responded to this review

  • We will come again!

    by peterwT4488ZI on 2020-02-10 11:58 am

    The hotel is in the final stage of what will be a lovely renovation. In spite of that we we found the staff to be 5 star+. Extremely helpful cheerful people - I have been all over the world and have never seen such a universally cheerful and willing to help staff. Kudos to management for whatever you are doing to create this atmosphere!
    I had mentioned that we were visiting for my wife's birthday - on checkin we found a lovely plate of sweet nibbles with a card. Very thoughtful and appreciated. We will definitely be back the next time we are in Newport. Highly recommended!

    Owner Response
    Dear Peter,
    Happy birthday to your wife! Thank you for highlighting our great hospitality at Hotel Viking. It was an honor to be a significant part of your celebration, and we look forward to creating more terrific moments with you and your wife in the future!

    GM_Front_Desk, General Manager at Hotel Viking, responded to this review

  • Off season vacation

    by Nate1111g on 2020-02-09 11:58 am

    Stayed two nights in early febuary, was a pretty positive experience with a few rough edges. The staff was polite and helpful though and through and the spa session myself and my lady friend booked was well worth the asking price. The room we booked was small but well furnished. My only real complaints came from our rooms adjacency to the front made it a little loud at times with customers coming and going into the evening.

    Owner Response
    Dear Nate,
    Thank you for recognizing our awesome spa, friendly service, and well-equipped room. We're sorry for the outside noise you experienced. Nevertheless, it's wonderful that you still had a pleasant overall stay with us at Hotel Viking. We can't wait to have you back!

    GM_Front_Desk, General Manager at Hotel Viking, responded to this review


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