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The Inn at Leola Village, Est. 1867


    The Inn at Leola Village, Est. 1867
 in Leola
    The Inn at Leola Village, Est. 1867
 in Leola

Reviews

TripAdvisor Traveler Rating:
638 Reviews
Latest TripAdvisor Reviews

  • WOW!!!!!!!!!!

    by jmonson on 2018-09-19 04:22 am

    My daughter held her wedding reception here this weekend. Everything was EXCEPTIOANL, the service, staff, food, rooms. I hosted a brunch on Saturday morning in the Bella Giordino Room. That too was outstanding! I would highly recommend this venue.

  • Upgrade to Bridal Mausoleum?!

    by MyMuncaster on 2018-09-04 06:42 am

    My husband selected this INN as a destination for the celebration of our 13th wedding anniversary. Leola is about an hour's drive from our home. The plan was to enjoy a good meal, relax and spend the night. We selected a room on their website, lovely, quirky decorating, inviting, opening on to poolside. When we arrived we were greeted warmly by Rob, three days into his new job. Rob was clearly new but excellent. NO CRITICISM. A young woman working with him at reception told us that we had been "upgraded" to the bridal suite. My husband asked why, as we had selected the room we wanted. Her answer was not clear. As a wedding was about to begin that day and people were milling around, WE ASSUMED we were bumped to accommodate the wishes of the wedding party, but we really don't know. We later met a couple who had received the same reception . . . bumped to another room. The woman at reception emphasized that we were LUCKY to be upgraded and we just went along with it. The room was truly sumptuous and luxurious, if cold. It was dark, huge, formal, and over-the-top. Coffee area had no set-ups. Rob brought us two Keurig capsules. We had ordered a package including dinner. He brought us a split of Prosecco, also part of our plan, and we settled in. The heat was on. It was 95 degrees outside. My husband finally figured out the system and switched to a/c but we later concluded/believed the room may not have been used since winter? Clearly the bridal party had no interest. It was depressing. Clean but depressing. The shower and toilet were each up 3-4 stairs, making each of them dangerous, rather than dramatic. And silly.
    There is an upscale tasting restaurant on the premises which did not interest us, nor was it open on Sunday evenings. We were booked into the Italian restaurant for a 3 course meal. One look at the restaurant told us it was, again, rather lifeless and uninviting, so we sat at the bar. My husband enjoyed excellent mussels while I waited for my gazpacho. and waited. and waited. When it finally arrived, it was beyond boring . . . no seasoning, garnished with two tough floating shrimp. I did not finish it. We gave up. Had no dinner, went to bed unhappy and discouraged. The bar people were EXCELLENT but we have no idea why the kitchen didn't back them up. The next day we got up, had coffee and left. Breakfast was included but by that time we just wanted to get out of there and go home. Conclusion: They clearly market the place for events, particularly weddings. It is a venue, not an inn. And if they cannot look after individuals, if the event takes over everything to the exclusion of customer service for others, then don't bother renting out rooms to individuals. And, if you are going to allow people to select their room on line, you really must honor their selection. We knew why we wanted the room we selected, and it had nothing to do with what we ended up receiving. Very very poor showing, we will not be back.

  • Outstanding Food & Service

    by Tara M on 2018-09-03 07:03 pm

    The Tuscan theme was a surprise given the location but the food won me over. Artful and well-groomed landscaping, thoughtful amenities. Decor and finishes of mixed quality but on the whole generous. Avanti Osteria, the more casual restaurant and room service source, is a good reminder that Italian cuisine need not be boring.

  • Beautiful place but Horrible housekeeping

    by Rishka1983 on 2018-09-03 11:49 am

    We stayed at this beautiful place for two nights , it was just a family getaway. First impression was wow, the check in process was nice and pleasant, great doorman who actually took us all the way to our room. We finally unpacked and I went to use a bathroom which was beautiful but when i looked at the toilet bowl I was in shock-it was all black and yellow, seems like no one even washed it from the inside, I felt absolutely gross. I immediately called the front desk and they promised to send somebody right away. An hour later after we came back after lunch i had to call them again and the simply said-"oh the housekeeper probably forgot to come to your room "!
    Then later , a nice lady came over and mentioned that she's not a cleaning lady but works at the laundromat. She spent 20 minuets cleaning the toilet and we both couldn't believe how disgusting that was.
    It's ashamed how such a beautiful hotel has such a poor housekeeping! Poor management...

  • Romantic, peaceful and private getaway

    by Ursula E on 2018-09-03 11:26 am

    Booked this place as a birthday surprise for my husband to celebrate his birthday ( so happy I did), From the moment we walked in we were blown away. The staff were amazing and friendly. The suite that we had got just set the atmosphere. We also got a wonderful surprise in our room to celebrate the occasion, This boutique hotel is an excellent romantic getaway, peaceful and nice. The food is excellent as well. Loved the Avocado toast. My new romantic getaway. I ended up purchasing the pillow and the soaps that was in the room ( sweet memories)


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