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The Lancaster Hotel

    The Lancaster Hotel
 in Houston
    The Lancaster Hotel
 in Houston


TripAdvisor Traveler Rating:
1732 Reviews
Latest TripAdvisor Reviews

  • Dr. James

    by Charlene J on 2019-08-14 07:38 pm

    I cannot say enough about the service and Hospitality that I've benefited from while at the Lancaster. I stay in hotels a lot, so I'm a bit of a snob. It is no understatement when I say that the Lancaster Hotel is a hotel that has a level of customer service, attention to detail, and overall warmth that is rare. From the valet service men who were friendly, helpful, prompt, and always had something nice to say ... or whether was Miss Esters, who walked me through my bill and made sure that I didn't have any questions. Even when I apologized for asking silly questions she'd already printed and labeled my bill for me. Give her a raise. She's a gem. She even went a step above to contact my room later to ask if my stay was going all right. I live in Houston, but I will be continuing to have my personal retreat staycations at the Lancaster. I didn't feel like I was at Houston, I felt like I was away being cared for at a five-star destination. Please continue to offer your guests this type of one-of-a-kind service that made me feel valued and important. The art was gorgeous, my room was comfortable, my bed made it hard to get up in the morning... But it was the service from your staff members that made me tell my peers and my family about my stay. Thank you Lancaster for an amazing staycation.if there was one opportunity for improvement, when I went to the hotel restaurant (maybe because I was single or maybe because I was not dressed up) I felt overlooked. The manager stopped at other tables and not mine. Also, when the sparkling wine I ordered was delivered it was flat. When I brought it to the waiter's attention they promptly uncorked a new bottle. However, at a restaurant of this caliber I would expect the bartender to make that call before it got to my table.

  • Houston downtown

    by 287cindyd on 2019-08-13 01:31 pm

    My husband and I stayed to celebrate our 28th wedding anniversary, we wanted some where close to be able to go to the theater. This is definitely a fantastic place with a great and friendly staff. It is close to a lot of the places to go downtown. And the rooms your both very clean and comfortable. We look forward to returning.

  • Wonderful stay at the Lancaster

    by Explore713136 on 2019-08-13 10:56 am

    The rooms are several quality cuts above much more expensive hotels. The building materials and fixtures are excellent. The staff is very friendly and most helpful. The breakfast buffet is the finest I have ever experienced in a US hotel. This hotel is where you must stay if you are conducting business before the Houston downtown federal courts as the courthouse is within a block of this hotel. And it is across the street from the Alley Theatre. A definite return for me next time I am staying in downtown Houston. 5 Stars.

  • Fabulous Stay

    by AlPetry on 2019-08-13 04:45 am

    Staff was friendly & helpful and truly seemed to love their jobs! Everyone took exceptional care of us.

    The hotel is beautiful! Rooms are very well-appointed & comfortable. The location is perfect for dining, theater access & just wandering around downtown.

    Owner Response
    Thank you for the 5 star review. Our lovely location in Houston's theater district make it just perfect for attending a performance. Many thanks!

    Tom Harwell, General Manager

    LancasterManagement, General Manager at The Lancaster Hotel, responded to this review

  • Fantastic Gift for my Parents

    by Inspire566174 on 2019-08-12 11:54 am

    My parents were going to be in Houston for an event as part of they're 48th wedding anniversary, so my sister and I wanted to spoil them with a nice stay somewhere downtown. We're so glad we chose The Lancaster Hotel! Our parents could not stop raving about how wonderful their stay was. The bedrooms were beautiful and comfortable, the breakfast was phenomenal, and the service could not have been better. The staff was great and in working with my sister and I as well, since we didn't want my parents to have to worry about anything. They even had a car service that took my parents to and from a nearby restaurant that we had made dinner reservations for. Which was beyond perfect, as we were wary of our parents driving around in a city that they're unfamiliar with. We did upgrade to the romance package which included champagne and strawberries and free valet each night, so my parent's didn't have to worry about parking and we also didn't want them to have to worry about any additional fees. They truly had a wonderful time and now unfortunately my sister and I will have to try to top this for their next anniversary!

    Owner Response
    Congratulations on a momentous anniversary for your parents. We are honored that you chose The Lancaster Hotel to celebrate this occasion. And we can't wait for you and your sister to experience for yourselves! Many thanks for sharing this with the online community.

    Tom Harwell, General Manager

    LancasterManagement, General Manager at The Lancaster Hotel, responded to this review

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