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The National Hotel


    The National Hotel
 in Miami Beach
    The National Hotel
 in Miami Beach

Reviews

TripAdvisor Traveler Rating:
1860 Reviews
Latest TripAdvisor Reviews

  • Romantic getaway.

    by Teresa D on 2019-01-22 05:52 am

    This is a place for a romantic getaway. There are places to lounge near the pool or on the bach. We did a cabana room and were so happy with the cleanliness. We travel a lot in the midwest so we are used to larger rooms and suites at 3 star hotels. We traded space for elegance here... and it is Miami. Loved the ambiance of the Art Deco era. Loved teh quiet pool area in the day and didn't mind the loud music of other properties at night nearby because....it is Miami. We loved walking to everything closeby. We went in knowing f&b onsite would be a little pricey and didn't mind since we were only there 2 nights for a romantic getaway. I highly recommend venturing out for a real Cuban breakfast or lunch and if you can, get up early to watch that AMAZING sunrise in the morning on the beach. We ubered to Wynwoos for an afternoon of walking and taking pictures of the graffiti/art. We certainly didn't see all there was to see in Miami, but we had a perfect combo of hotel and touring.

  • Classy and Convenient

    by Soleil-Levant-PVB on 2019-01-21 09:35 am

    The hotel has a classy and classic vibe. Location is A+. Yes, rooms and bathrooms are tres cozy but well appointed. As described in other reviews...no coffee maker in rooms but the concession at front patio is friendly and convenient. Easy for a bit of class? This hotel will provide.

  • Freezing cold pool.

    by JohnCSMartin on 2019-01-21 09:30 am

    The hotel has many good points but the famous long pool was like ice so hardly anyone went in it. The smaller square pool was heated but was not really for serious swimmers who would have liked to be in the lap pool.
    We had a cabana room with a balcony and the room was very pleasant. Bed very comfortable and room a good size.
    Dinner at the hotel was expensive but good quality.
    Staff were friendly and very helpful.
    The art deco lobby and indoor dining room were impressive.
    Location was good , just round the corner from Ocean Drive.

  • There was no quality on the staff it was all based on their personal preference. It is noisy and not customer oriented

    by ermalluci on 2019-01-20 08:08 am

    The staff seems like is in transit and not focused at all on the service they provide. The facility is noisy and old. The air conditioner did not work well. They claimed to change sheets but did not. The lobby was quite nice but that was the only thing still working in that hotel. The bathroom was with broken equipment. No late checkout options at all, staff tells you different information on it. They told me they were fully booked but than they had a room available 30% more expensive than usual. Surely, not worth the money they ask!

    Owner Response
    Good Afternoon Ermalluci,

    We thank you for taking the time to review our beautiful property and appreciate all feedback as it guides us to make the changes necessary to ensure that all our guests are completely satisfied while staying with us.

    The experience you are sharing is not at all the norm of The National and we apologize for the inconveniences that came up while staying with us and trust us in we do whatever possible to resolve the matter as efficiently and effortlessly as possible.

    I will make sure to pass the message along in the next manager meeting so we can see exactly how the issue came up and what steps are necessary so it does not happen again. Our check out time is at 11 AM and if the availability permits we grant a later check out complimentary and I am so deeply sorry we could not extend you that courtesy.

    Please let us know if you are to return as i would love to personally ensure that your next stay is completely successful and we appreciate your feedback.

    Kind Regards,
    The National Hotel
    Manuel Rojas

    Manuel R, Guest Relations Manager at National Hotel, responded to this review

  • Wonderful staff

    by dsavonick on 2019-01-18 10:54 am

    The staff took great care of us, especially at the pool. We really loved Nick and Lina. Thank you for an excellent vacation! Would definitely come here again especially for the amazing cocktails. Thanks!!!

    Owner Response
    Good Evening Dsavonick,

    We appreciate your feedback and thank you for the amazing 5 star review and for choosing The National Hotel while visiting Miami Beach. It is extremely pleasing to hear that our staff especially Nick and Lina were extremely accommodating and professional which is exactly what we strive for. I will make sure they are congratulated for their dedication to service and that we appreciate their hard work and dedication.

    The hotel and its staff welcome you back at anytime for an amazing cocktail and I'd be more than happy to ensure your next stay is once again an absolute success!

    Thank you once again and have a great night.

    Kind Regards,
    The National Hotel
    Manuel Rojas

    Manuel R, Guest Relations Manager at National Hotel, responded to this review


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