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The Omni Homestead Resort


    The Omni Homestead Resort
 in Hot Springs
    The Omni Homestead Resort
 in Hot Springs

Reviews

TripAdvisor Traveler Rating:
6082 Reviews
Latest TripAdvisor Reviews

  • Great Getaway - Lacking Luxury

    by 22207Traveler on 2018-10-15 07:48 am

    We just completed our stay at The Homestead. I hesitated to write this because I am torn on the two aspects of this resort - the people and the place. But here is some information I wish I knew before going.

    GOOD - The people here are wonderful and make the place. Literally they are holding this place together with tape and if not for their kind demeanor, dedication to service, and the way they work so hard for their guests, The Homestead would have closed long ago. Everyone we spoke with and served us during our stay - servers, cleaning staff, shop keepers, excursion coordinators, were all wonderful. They are working so very hard to keep the spirit of the Homestead alive. And considering the condition of the place they deserve all the credit for any returning guests - that and the beautiful location in Virginia. The only exception to the "nice" people are the front desk staff. They must deal with a lot of complaints and Omni has them trained well not to budge on anything. But that's it...

    BAD - The place itself - the building - is unacceptable. It is by far in much worse condition than any picture can convey. They have tried hard with some of the restaurants and common spaces with some updates or renovations, but even those are in dire need of extensive renovation. So specifics - every piece of furniture is chipped/scraped, the sofas and chairs are stained/worn, the bedding/curtains are faded, the carpets are heavily stained/worn and need to be replaced, the plaster is chipped or bubbled, the bathrooms have no modern features except they are indoor plumbing, doors don't close due to layer upon layer of paint, the HVAC is loud and outdated, etc. There comes a point where despite the best cleaning staff it just can't be cleaned, especially with thousands of visitors each year, and the dirt is just ground in everywhere. Some have said this is just charm, but I disagree - I have stayed in those charm filled hotels, most notably the Autograph Collection by Marriott where there is a combination of historic preservation and modern amenities. This is not that, but should be, and what they claim to be.

    Room Notes - If you are thinking that you are getting a luxury getaway with a pampered room - NO you are not. If you want a luxurious large bath, pressed 400 thread count sheets, fluffy pillows, tasteful decoration, this is not the place. If you stay here I advise select the smallest and cheapest room you can possibly fit in as you will not want to spend one moment more than you have to in it. And luckily with the good weather and fun activities we did just that - unfortunately I booked an expensive suite we didn't use and wasted a lot of money. We stayed in Room 2102 which is in the Tower where there are only 4 suites on the floor. Great views, but sadly a very unappealing room.

    Renovated? - Ok I saw that mentioned in the reviews as well that there were renovated rooms. So I did go to the front desk upon check in to see about changing our room out. I asked for a renovated room at any room class and was told there were none and that all the rooms were on the same level/year of updates. From what I could figure out was that there are some rooms that had an "issue" so they were repaired and that provided a small update, but no the resort is not widely renovated. I think even the south wing that was mentioned as renovated was done 45+ years ago, which I guess for a 200+ year old hotel is considered the "new part".

    Money - Plan a budget and kiss it all goodbye. The billing, the packages, and how they charge you at the resort make it virtually impossible to know if you are being charged correctly and they bundle, unbundle, and a al carte everything so you feel like you are being nickel and dimed on literally everything. There are no activities for free or included at the resort. We did one activity a day - $140 for Segways for 2 and then one treatment each at the spa which was $437, plus lunch there for another $80 (we only did that because the daily fee at the spa is so pricey that if you get a treatment at least you can use the facilities too). We did one dinner at Jefferson's for which we had one mixed drink, one glass of Prosecco, 2 apps, 2 steaks, one side, and a bottle of wine ($42) for $250. Many posts have gone into the costs with notes on the resort charges per day, the parking charge, breakfast charge, then taxes for everything and I agree and experienced that as well. I could have attached our 3 page bill but did not. For a weekend for two we spent almost $2400. Our room had a base rate of $425, with a $39 resort fee plus taxes. We had breakfast in the dining room 2 mornings and the third we just went to Martha's Market for a few items. No lunches, a few snacks and drinks here and there. I do now understand though why I saw families with bags of groceries and coolers. Which sadly should be a sign to management that something is off.

    Value - The math does not add up. For the cost I had hoped for more luxury, I now know better and so do you....

  • Dissapointed

    by PeterPantravels on 2018-10-14 10:40 am

    We had really looked forward to our trip to The Homestead. Our first view of the property was impressive. Beautiful gardens and a majestic building.The history is wonderful and most of the staff delightful. We had tea in the lobby with a wonderful pianist. Our only disappointment was our room and the physical upkeep of the building. These buildings must be extremely difficult with upkeep, but for the prices it is NOT what I expected.

  • Weekend Party

    by Sandy208208 on 2018-10-14 04:33 am

    I hosted a weekend anniversary party for about 70 guests and the staff at the hotel were remarkable. It's truly a place where you show up on a Friday and don't even have to think about leaving the hotel grounds until the weekend is over. This place has everything for everyone and is in a picturesque mountain setting. Although the main lobby needs some updating of the carpets and the furniture in the hotel room is also antiquated, the beds and bathrooms are updated and very, very comfortable. Overall, incredible hotel and a place that we will surely return to!

  • The Homestead is welcoming

    by Jane C on 2018-10-13 05:56 am

    The Homestead is a wonderful resort and all of the staff makes you feel most welcome from the moment of you arrive and throughout your stay. We enjoyed golf on The Cascade Course, a wonderful spa experience, good food, and the Southern charm of the historic resort.

  • Almost great

    by Chuck M on 2018-10-12 07:27 am

    The Homestead is a greatly kept old building and grounds, it has charm and grace. The atmosphere is great as are the activities and excursions. The breakfast buffet is a must. The restaurants are over priced and the food is average as best. The best place to eat is at the bar although there is a new burger restaurant I have not tried. The window AC units either is too cold or musty. IT is expensive but a good place to get away for the weekend.


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