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The Omni Homestead Resort


    The Omni Homestead Resort
 in Hot Springs
    The Omni Homestead Resort
 in Hot Springs

Reviews

TripAdvisor Traveler Rating:
6215 Reviews
Latest TripAdvisor Reviews

  • This Grande Dame is No Longer Grande

    by JRaizelG on 2019-02-18 03:43 pm

    We went for a family getaway for an extended President's Day weekend, stayed at the resort for 5 days so got a really good look at most of the public spaces.
    * First room we were given was an Executive Suite and while it was spacious it was beyond dirty. Stained loveseat and chairs to the point that I would have put towels down had we stayed in that room to sit on any of them. Lifted up the cushions on the loveseat to make sure it was a sleeper sofa (for our twins) only to see food remnants that were who knows how old. Broken light bulb in bathroom with a hair ball hanging off of it. Uhm, no thank you. We immediately changed rooms to another Executive Suite that was much smaller but at least less gross. I am shocked that housekeeping did not notice the hairball and dust it off or broken light bulb. Housekeeping supervisor might want to consider re-training staff to not only do the standard housekeeping items but to look with a critical eye on how they can really, truly clean a room.
    * First night we got turn down service. Second night turn down service with water bottles for all of us (4 people total). Now I'm reading on another review posted from today that their turn down service included milk and cookies for their kids. We didn't get that so I'm wondering what else we didn't get. Totally inconsistent. Not good.
    * We put our kids in the Kid's Club one morning so my husband and I could do an activity on our own and upon picking them up were told that the two counselors spent almost the entire time on their cell phones, including the time they spent on the playground. They didn't bother to interact with my kids, and possibly the other kids that were there that morning, and engage in any type of play with them let alone ever introducing themselves. My kids left there not even knowing their names. Almost all of the board games had missing pieces which made them just about useless to play a game with. My son spent two hours sitting on a chair doing nothing and my daughter colored pages that were entirely too juvenile for her. The icing on the cake was my daughter telling me that the counselors were talking about "how hot the boys at their sister's college were." I paid $100.00 ($80.00 for the kid's club and an upfront $20.00 tip) for three hours of this nonsense. I went to the front desk to report this and was told that the kid's club supervisor would be notified and would call me back. Still haven't received a phone call.
    * The entire hotel is shabby, worn down, dirty and a safety hazard. I can't tell you how many carpet tears and seams that were coming apart there were. I'm shocked that there hasn't been an accident where someone tripped on the open carpet seams or the buckled up areas of carpet in the main dining room. I saw areas of carpet that were duck-taped together! Don't even get me started on how dingy the kid's club space is. The windows in our Executive Suite were encrusted with dirt and debris. The fixtures in our faucet were so loose that they barely worked. You had to jiggle them to get the water to the right temperature. Cracks in the wall, patch and repair jobs that were subpar.....it's too numerous to retell.
    It really is a shame that The Omni hasn't invested some serious money into truly restoring this property to it's past glory. If they can't or won't then they should minimally consider a significant cosmetic face-lift as I wasn't the only one remarking about the worn down condition of the place.
    * During our stay we used the Spa, went skiing, tubing, mini snow mobiling, went horseback riding, had an archery session, sporting clays (2 adults) with a trapper, did the smore's thing and went to the Sunday night Burgers and Bingo special dinner. We spent more than enough at this resort on top of meals/beverages. Given how much we spent and all of the shortcomings of this resort.....I can't say I will ever want to come back.
    * Wait staff was pleasant. Food was good enough.

  • Presidentâs Day weekend with family

    by Carina B on 2019-02-18 09:35 am

    Our weekend trip exceeded expectations! We chose an executive king suite so our 3 year old twins could sleep in a separate room. We didn't realize how spacious it would be, especially the private terrace with a panoramic view of the resort (see photo). The resort itself is beautiful, elegant, and well maintained for such a historic property, not run down at all in my my opinion. From check in to check out I found the staff to be friendly and attentive to our needs, taking the kids' order first for example if they were busy, or putting milk and cookies in the room for turn down service. We were also impressed with the Kid's club facility and staff. The true test was when we dropped our children off for a few hours in the morning they barely blinked when we left and were happy when we returned. It was nice having an outdoor playground as well. The indoor pool and heated outdoor pools were probably our favorite, we look forward to visiting in the summer when the water slides are open. I liked the fitness center too, large, good variety of equipment and not crowded at all. Although the spa menu looked expensive, I thought it was worth getting admission to the mineral pool, sauna, relaxation room etc for the price of a manicure. Another highlight was our shooting lesson, the instructor did a great job. The only activity that didn't seem worth it was the wagon ride- the S'mores and hot chocolate were fun and the staff was very friendly, but the ride was just around the property which you can see from the free shuttles. Overall our dining experience was very good, though we made reservations well in advance to get preferred times. I appreciate the ease of using OpenTable, not having to call and wait on hold and making changes easily. We had a table at Jefferson's with a great view and enjoyed the steaks. I was reluctant to eat in the main dining room with our kids but it we had fun watching the live music and dancing, and the food was excellent. The pizza and burgers at Woody's were delicious, and although there was a long wait for lunch the hostess was helpful and accommodating. We didn't do too many of the special President's day weekend events or skiing because our kids were too young, but the Winter Carnival was fun for them. The only suggestion I would have for improvement is perhaps some healthier food options in the buffet, though my kids would disagree.. other things we liked included the history tour, the arcade and duck pin bowling. We couldn't do the cascades gorge hike but would like to next time. We look forward to returning and would definitely recommend this resort to families with young children.

  • The Homestead is fun but there are cleaner hotels for the money

    by mawasw on 2019-02-18 05:30 am

    We stayed at The Homestead President's Day weekend. After a long drive, we were tired and ready for a comfortable sleep. When we opened the door to the room, we found hair in the bathtub, dirty towels, stains on the robe, candy wrappers on the carpet, TV did not work and soiled pillow cases. Ugh, really!

    The next day, we woke up at 5am thinking the building was on fire. The smell of smoke was so strong. My daughter and I were coughing. I called downstairs and they sent a maintenance crew up. They told me that it was coming from a fireplace below us and would clear up shortly. The smell lingered for at least an hour and our sore throats lasted all day.

    The food is excellent. The staff is extremely friendly. However, based on the cleanliness of the room, the problems that we encountered and the cost, I would not recommend this property.

  • Anniversary at the Homestead

    by Joe G on 2019-02-18 04:41 am

    The Homestead gives a great first impression driving up. It's a beautiful setting. Checkin was efficient. We had Dinner at Woody's. The French Fries were too salty to eat. The Burger and Fish sandwich both had very soggy buns. The Breakfast buffet was a disappointment. The $30 a head charge seems excessive for what you get. These days most places give a free Breakfast Buffet. The fruit was either too ripe (apples) or not ripe (melons, pineapples). For that price I would expect everything to be top quality. The OJ was not fresh squeezed. Dinner in the main dining room was good and more what you would expect. The service was good and friendly. The place gives a sense of its history. Feels like there could be ghosts. I went skiing for the day. There was a long line to get lift tickets and rental. It took about an hour to get on the slopes. They had three check in stations populated, but one wasn't taking people. It seems an on-line check in could speed things up, since everything else can be registered ahead of time. The slope was nice for what it is. It seems mainly beginners were skiing since people come to the resort for the resort not for the skiing. My wife did the spa and enjoyed it. It was a very expensive weekend at $1700 for a two night stay.

  • It's gone downhill

    by yepanet on 2019-02-17 03:01 pm

    We've bern coming here once or twice a year for a while now. It is one of my son's favorite places. I usually hold my nose at Omni's nickle-and-diming approach because we have a great experience, even if overpriced. But this time was different. This time, the pools ran out of towels and people were reusing dirty towels. The changing room showers had no hot water in the men's room and a broken nozzle in the women's room. Our only dinner option was room service, which had a 1.5 hour delay. Guests were beside themselves. Staff was strung out. Jefferson pools shut down in disrepair. The whole experience was clearly not up to par, and neither was it anywhere close to Omni's or the Honestead's previous standards. We likely won't return, which makes me sad.


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