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The Plaza


    The Plaza
 in New York

Reviews

TripAdvisor Traveler Rating:
3028 Reviews
Latest TripAdvisor Reviews

  • Tea at the Plaza

    by Nick T on 2019-11-16 08:34 am

    Experienced High Tea at the Plaza 10/26/19 with my babygirl. Incredible experience. Khalid took good care of us and made the experience memorable. We got the Earl Grey and some other French tea. Will definitely be going again.

  • Always Love Love Love The Plaza

    by Lori2013 on 2019-11-15 04:22 am

    Still one of the most beautiful hotels we always stop at when in NYC. Always Love Eloise at the Plaza. Great location and photo ops. Unfortunately the front of the hotel is undergoing some renovations.

  • Who Gave the Plaza a Five Star Hotel Title?

    by Nina P on 2019-11-11 07:48 am

    I'm not even sure where to begin but in summary, I came to the Plaza to learn about its great services to incorporate into my company, but instead I learned what NOT to do in this service industry.

    Every minute I stayed longer, I was given the chance to be appalled by their unpleasant service.

    First when I got to the hotel, there was no bell boy to assist with the luggage. The front desk agent was nothing great, less welcoming than Holiday Inns employees. My room was next to what seems to be a dumpster street and at around 5am the dumpster truck was making very loud noises out side for an hour and half. Obviously, I could not sleep well since then. It is hard to believe for me that the hotel is unaware of this. I debated whether to call for earplugs but was afraid I would be faced with another unpleasant service and just decided not to interact with the Plaza's rather snobby employee.

    Then I called the concierge to ask for a cab to an airport. The concierge, Melody, picked up and told me the Plaza does not do a taxi reservation but I could get a yellow cab when I come downstairs. I've never once encountered a hotel without such service but I guess the Plaza is one. So then I asked if there are yellow cabs usually waiting in front of the hotel so that I can gauge the time, she snarked. Unbelievable, but the concierge snarked at a guest. Only after reminding her that I'm going to an airport and I need to gauge my time right, did she check with the doorman.

    I was silently seething at this point and just wanted to get out of this place. Then at the check out, a front desk agent Melissa, did not ask a single question about how my stay was. At this point I didn't have a better expectation for the Plaza's front desk so I just asked her to email the receipt. She had her hand in her pocket and didn't say a word besides, "you're all set." Wow. And I thought I've seen enough of this nonsense earlier. And no, the email did not come through- not only was the front desk agent unkind but also careless.

    I would understand all these hostilities and carelessness if I were at a two star hotel. But with such a high expectation for the Plaza I had, I wish I never booked my stay. That way, I could still see the Plaza as the dream hotel to look up to in this industry.

    As a future hotelier aspirer, I can't describe how much I was looking forward to this stay, but all the unpleasant service and hostile attitude by the employees ruined the entire stay and the brand image I had. The two stars are for the design of the hotel and the learning experience I had for what not to do in the service industry.

    The front desk is called the face of the hotel in this industry. The Plaza is no doubt one of famous hotels in NYC. However, the trend is changing with many other luxury hotels rising with over the top services in NYC. If the Plaza only depends on its historical reputation to lure its customers, one day it will be seen nothing more than as an old hotel, once a proud one, with unhappy employees fuming out their unhappiness to the customers.

  • Greatâish

    by VincentPeach1 on 2019-11-10 05:37 pm

    I'm in love with the History & European charm if this hotel! Every body must experience the plaza once. The bathrooms are spectacular but standard rooms are a bit small. You pay for location and name. We have found much better luxury deals in nyc.
    It's next to Bergdorfs which is a huge PLUS

  • Afternoon Tea

    by Richasv3 on 2019-11-09 01:13 pm

    I had such an amazing time celebrating my birthday at the Plaza! It was my first time visiting for afternoon tea, and Joshua Clem made sure to make my friend and I feel so special the whole afternoon.

    I highly recommend this experience to anyone looking to do something a little extra special for his/her birthday!!


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