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The Terrace Hotel


    The Terrace Hotel
 in Lakeland
    The Terrace Hotel
 in Lakeland

Reviews

TripAdvisor Traveler Rating:
418 Reviews
Latest TripAdvisor Reviews

  • BOOKING NIGHTMARE

    by kellyann1978 on 2018-08-23 12:12 am

    Well, I would love to be able to review the actual property and experience within this hotel but just booking a room turned into a nightmare for myself and quite a few other families. We frequent Lakeland for competitions and our normal hotel was already full so we headed online to book The Terrace.
    They should change the name to "The Terrible" Hotel for their lack of customer service and hospitality.
    I booked a room for the weekend needed 7 months in advance. After booking I confirmed with no less than 8 other families who booked the same weekend as ours so that our team could be under the same roof.
    Several days later I received a phone call informing me that they had a computer glitch and they couldn't honor my confirmed reservation. They said they would be cancelling my reservation and could rebook the room for more than twice my confirmed price.
    This seemed crazy as this price was listed on their site for more than a week as their "Best Available" which you can see stated on the picture of my confirmation attached. A glitch is one thing but this seemed like another issue altogether.
    I asked if they would be willing to provide a group rate as their were so many other families in the same situation as myself.
    They outright refused and held firm that they would be cancelling my reservation immediately which they did via an email just moments later.
    I have stayed in many hotels and at times there have been a variety of issues including a discrepancy of rates. Previous hotels with locations much more desirable than this one have gone above and beyond to honor their advertised rates and perks.
    This hotel is absolutely despicable in their handling of their mistake and refusal to even offer some honorable way to remedy their error.

  • Horrible Customer Service

    by Joy R on 2018-08-23 11:15 am

    Recently several families went to their website and booked rooms for an upcoming competition in spring 2019. Received email confirmations of the bookings and 4 days later we all received phone calls saying that there was a glitch with their wesbite and that the rate was not available to us and that they would be sending us an email canceling.... in fact we did all receive cancellation emails. No offer to give us a discount if we still wanted to book at a different rate since this was their company's mistake. They offered us the rack rate that you can get online. Very sad that a local business would treat all of the local Florida Families like this. There's a big event in the area at this time we came to find out which is why they're price gouging. Terrible customer service to leave a message and then send an email cancellation when we all were confirmed and booked. We attend these events twice every year and will not patronize this hotel.

  • Historical hotel

    by Todd N on 2018-08-06 05:24 am

    My wife and I stayed here as a quick weekend getaway. What a wonderful hotel to stay in. They are right in the middle of downtown with a beautiful park and lake across the street. From the minute we arrived we were treated very well and the staff went out of their way to ensure out stay was excellent.
    The hotel has a rich and interesting history, take the time to read the welcome folder you receive at check in. Plenty of restaurants within walking distance as well.

  • Business

    by keithlibdag on 2018-08-02 06:26 pm

    Awesome Hotel and Restaurant, I think this is my 6th stay with the Hotel. Downtown is walking distance and a nice city park. Lots of other restaurants to choose from . Walk around the lake is another fun option.

  • Normally fantastic, this trip not so much

    by Lauriejayne3 on 2018-07-30 07:47 am

    Normally this is a wonderful place to stay. The staff is kind and helpful, the rooms are appointed well and has a great charm.

    This time I had a cold shower, no hot water and an extremely lumpy and squeaky bed which I'm sure awoke the neighbors when I got in at 1:30 a.m. In addition, the carpet truly needs redone in room 21 as there are major wrinkles in it.

    Normally I would never hesitate staying here, and will stay again, just needs some attention to detail.


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