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The Terrace Hotel


    The Terrace Hotel
 in Lakeland
    The Terrace Hotel
 in Lakeland

Reviews

TripAdvisor Traveler Rating:
459 Reviews
Latest TripAdvisor Reviews

  • Never Again

    by LeeshaLL on 2019-06-08 05:58 pm

    Second time staying at this hotel. The building itself is charming and historic and the restaurant is beautiful, but it stops there. The rooms are tired and the beds, well lets just say sleeping at the lumber section at Home Depot would be more comfortable. They're hard as rocks and the pillows are bad too. Shower needed a good cleaning as it was covered in soap scum. Only one lamp in the room worked. Stayed here a year ago for work and the hotel was bad, came back this year and it hasn't improved.

  • Extremely disappointed will never return

    by Mgem09 on 2019-06-01 02:54 am

    This is a extremely nice older hotel, the front desk staff was pleasant and inviting, my stay was uneventful, as I only spent one night so my exposure to staff was checking in and out the following morning extremely early. When I arrived I was greeted, and since I had already prepaid for my room, the had my credit card already on file. I was asked if I wanted to use the same card in case I needed any thing, I said yes. A hold was put on my card equal to the cost of one nights stay. I never used anything and did not think anything of it, as this a normal practice. My issue began when the charge completed and the funds removed from my account. So now i am being charged double for my one nights stay. When calling the hotel I am transferred to the finance department to be greeted by a recording where messages are left, I have emailed then hotel on their contact us site. I have received no response from anyone at the hotel, my funds have not been returned. I intend to make sure that I tell as many people as possible about this experience..social media is a dangerous tool

  • Average Stay in an Older Hotel

    by FabFrequentFlyer on 2019-05-29 05:26 pm

    I stayed here for business, and overall, I was underwhelmed with the facilities and the hotel as a whole, but would not be opposed to staying again.

    Facilities: It is an older building, and it was very obvious. There was an odd sewer smell to my initial room. I was switched to a different room, resolving the issue. The restaurant in the hotel is excellent and I encourage everyone to try it. There is printing available, but it feels like going into your grandmother's basement/garage. The rooms and linens were clean.

    Customer Service: The people at the desk were very helpful and responsive. I had a problem with my room and they quickly resolved it. They were also very warm and welcoming.

    Parking: There is valet parking, but there is also a complimentary lot available for parking.

    Location: Walking distance to many good restaurants and parks.

    Would definitely consider staying here again, just would not my first, or second, or third choice.

  • Customer service opportunity to IMPROVE

    by Mary M on 2019-05-28 06:15 am

    I stayed at the Terrace for my daughters wedding a year ago and came back short notice for an event that came up unexpectedly. I like old things, its the resaon id prefer a place like the Terrace over the Hilton almost any day...except for some Basic needs- Like a Hot shower. Friday night when we returned after 11 pm there was no hot water- the staff stated we were the 4th guest " TO COMPLAIN" and "someone is on the roof now,checking on it"?? No time or date to be fixed and honestly no expressed regret...-they actually said " do you want someone to come to your roomtohelp you turn the knob "??? I agreed and no one ver did show up. No one called to let us know when it would be fixed or better offer an explanation or apology... It was disappointing.
    I am a military Reservist I stay in a hotel at least once a month and usually more often, Im not fussy, I dont have high angst-I just want a hot shower and to receive the same polite courtesy I extend to all.

  • Anniversary getaway

    by phantombill on 2019-05-11 08:01 am

    Stayed at Terrace for a long weekend. Rooms great, food excellent ! Found out about first Friday celebration downtown Lakeland where streets are closed Friday night and Saturday morning for a giant blck party - with food, entertainment, arts and crafts, etc. We were sutuated right at the edge of it - perfect location.

    Owner Response
    Thanks for staying with us. We appreciate your feedback!

    Isabelle C, Manager at Lakeland Terrace Hotel, responded to this review


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