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The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton


    The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton
 in Cleveland
    The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton
 in Cleveland

Reviews

TripAdvisor Traveler Rating:
1682 Reviews
Latest TripAdvisor Reviews

  • Yuck

    by kevinrocketsdad on 2019-08-17 02:46 pm

    Filthy sheets, no microwave as promised, extremely noisy bar the only place for dinner.
    This property has definitely gone downhill. I've stayed there and enjoyed it in the past. It's very convenient and close to the Cleveland Clinic. It is now overpriced and not what I expected at all.

    Owner Response
    Thanks for the feedback. We are looking in to how this could have occurred. In the meantime, we urge you to contact the Front Office Manager at 216-455-1260 so that he may have an opportunity to make it right. Thanks, again!

    Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review

  • Charged for unused phone calls and an extra day for parking.

    by misty00900 on 2019-08-16 06:29 pm

    At the check out, found out that the hotel charged total of $7 for 3 phone calls on one day. The staff couldn't answer accurately what those charges were for. She said it might have been WiFi upgrade charges which doesn't make any sense. Who would upgrade WiFi 3 times a day while we were out of the room most of the day? Also the hotel charges an extra parking for $20. The staff said she removed the charge after I appealed. Of course it was not removed when I see my credit card statement. The staff was pretending that she removes the extra charge in front of me and lied that she removed.

    Owner Response
    Thanks for the feedback. The allowances will not show up immediately on a credit card statement as the banks tend to hold them a little longer. We have reversed the charges on our end and have IT checking on the glitch that caused this inconvenience to our guests. In the meantime, we urge you to contact the Front Office Manager at 216-455-1260 so that he may have an opportunity to double check your receipt and go through it line by line with you. Thanks, again!

    Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review

  • Historic Hotel

    by Oremos on 2019-08-16 02:49 pm

    Stayed at the Tudor Arms while visiting Cleveland Clinic for work. The Tudor Arms is a great historic hotel. Worth a trip to Cleveland just for this hotel. Definitely need to take the hotel tour with Steven. You will learn amazing things about the past and future of the hotel.

    Owner Response
    Thanks for the great feedback! The tours can be definitely be fun. We'd love to have you back again soon!

    Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review

  • A cofortable and fun stay.

    by Gusben1 on 2019-08-16 02:25 pm

    It was a great stay, the staff was super friendly and helpfull, and they seemed eager to help. I REALLY enjoyed the historic tour of the hotel, and i advise anyone interested in history to check it out! The location of the hotel is perfect for anyone looking to check out the art museum or the botanical gardens. Overall, I highly reccomend this hotel to anyone looking to stay in Cleveland.

    Owner Response
    Thanks for the great review. We love being so close to the museums and sharing those experiences with our guests. We'd love to have you back again soon!

    Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review

  • Historical Gem

    by donnazinkseeley on 2019-08-12 03:46 pm

    This is a great place to stay, close to the Cleveland Clinic. Great historic building and wonderful staff. I had an extended stay and will be staying here again. If you stay make sure you take advantage of the free tour provided. Learned lots and had a wonderful time!

    Owner Response
    Thanks for the great feedback! Our tours are pretty fun, aren't they? We can't wait to see you again soon. We'll save you some cookies.

    Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review


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