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The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton


    The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton
 in Cleveland
    The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton
 in Cleveland

Reviews

TripAdvisor Traveler Rating:
1632 Reviews
Latest TripAdvisor Reviews

  • Failed to Clean Room Between Nights

    by doubleb325 on 2019-04-19 08:23 am

    Upon arrival, the shower shelf was broken. Also, my room was not cleaned between the first and second nights.
    Hotel isn't in the best of Cleveland neighborhoods. Hotel staff implied my only parking options were paid parking despite free street parking being right around the corner.

  • Rude rude rude people

    by Hannah L on 2019-04-13 04:44 pm

    Got accused so rudely by a lady named Latonya for smoking weed and not apologized to when they found out it was not us. I have never ever left a bad review anywhere before, but this was the worst customer service I have ever experienced. I have already contacted corporate because I feel like I was profiled and no one should be treated this way.

  • Home Coming Charm in City Limits

    by 702jacquelinej on 2019-04-12 12:55 am

    Tudor Arms Hotel exudes welcome and comfort of coming home
    to stay. The decor throughout the building exhibits historic architecture, paintings and open spaces. The staff are friendly, attentive and go out of their way to ensure your stay is comfortable.

  • Historic & Beautiful Architecture

    by Tour50182202042 on 2019-04-07 04:48 pm

    The hotel tour of the historic building was wonderful and would highly recommend it! The tour guide will go above and beyond sharing local history and answering questions. It was a fun and interesting experience. Ask at the front desk. Check it out!

    Owner Response
    "Wow" Thank you so much for taking the time to completing a review of your recent stay with us. Your appraisal of my tour is highly appreciated. I will proudly share it with the rest of the team as it is a continuous inspiration to our pursuit of excellence in everything we do. Your patronage is highly valued.
    We will look forward to welcoming you back, hopefully in the very near future.

    Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review

  • Wonderful customer service!

    by Cindilouhoo2693 on 2019-04-05 09:03 am

    We booked this hotel because of its proximity to Cleveland Clinic. Each and every person in this hotel was warm and welcoming. Our room was nicely appointed and very comfortable. We've already booked our next stay!

    Owner Response
    Thank you for sharing your excellent experience! Our team works hard to exceed guest expectations and it is so rewarding to read 5 stars about your most recent stay.

    Steven P, Front Office Manager at DoubleTree by Hilton The Tudor Arms Hotel, responded to this review


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