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The Vinoy Renaissance St. Petersburg Resort & Golf Club


    The Vinoy Renaissance St. Petersburg Resort & Golf Club
 in St. Petersburg
    The Vinoy Renaissance St. Petersburg Resort & Golf Club
 in St. Petersburg

Reviews

TripAdvisor Traveler Rating:
2111 Reviews
Latest TripAdvisor Reviews

  • Nice location, quaint old-style

    by jinzoningen on 2019-04-20 00:09 am

    Disclaimer: I'm not a golfer, nor was I on vacation, so I can really only speak to staying as a guest in town on business.

    I admired the general old-world feel and style, and my room was cozy. Everything was fairly pleasant, even if maybe a bit worn, but that didn't really bother me. Everything worked, and most of the media and entertainment options were modern enough to suffice. Internet was high speed, but got a little sluggish at times, and even stopped a few times (but for very short periods).

    In fact, I would normally give this place 4 stars, but the food is where they suffer.
    The restaurant is way overpriced and the food just not as excellent as it should be for the prices. The service was also a little shaky. Some of the waitstaff were just not attentive and even a bit grumpy.

    The outdoor cafe was not much better, and one time I sat at the bar wanting to get a beer and something to snack on, and the woman behind the bar never came to take my order, even though there were a few others that had seated after me, and she had taken theirs. I was in plain sight, had my menu down, looked her way, the whole nine. After ten minutes I left.

    The good news is that the hotel is near some nice places to eat that are much more reasonably priced and with better or at least equivalent food.

    So apart from the food debacle, the place is nice, in a very nice location (by harbor, not a beach), and good food is nearby.

    Owner Response
    Dear jinzoningen,

    Thank you for being our guest, and for your feedback about your stay. We are pleased to read that overall you enjoyed your stay. However, we apologize that the food was not up to par and if our associate did not acknowledge you waiting to be served at the bar and thank you for informing us of this incident. We certainly understand your frustrations and we will take the appropriate steps to prevent these issues from happening again. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.

    Sincerely,
    Jeanette R.
    Manager

    TeamMarriott, Manager at The Vinoy Renaissance St. Petersburg Resort & Golf Club, responded to this review

  • Beautiful Hotel, with Some Problems

    by NJChisoxFan on 2019-04-19 07:43 am

    We stayed two nights during the Tampa Bay Blues Festival. It was very convenient for that and wonderfully situated in general, at the top of Beach Drive. I have some criticisms, but also things to praise. First the negatives. It's absurdly overpriced. We booked a bay view room for over $400 a night, but the rooms aren't special, and they are cheap with the little things like bottles of water (you have to buy them from the shop downstairs for $4.50 each) and toiletries. We stay at luxury hotels all over the world, and the general standard here was not among the highest. Then there was this bad experience. We went to the hotel two days in advance to follow up on a request for a high room, and a very nice woman at the registration desk arranged for us to have a room on the top floor, and told us that she had marked it "do not move". We checked in very early two days later, and our luggage was held for us when we went to the festival. When we returned to check in, we found that we were placed in a room four floors lower, with a good view of an overhang above the entrance to the hotel but virtually none of the bay. I immediately called about it, and 15 minutes later got a call back apologizing for the situation and offering a choice of moving on the second night or a $100 credit; I chose the latter because moving for one night would not be worth the trouble after settling in. Then when I checked on the credit the next day (sensing that there might be another problem), I learned that the credit was only for $50. Again, the mistake was promptly corrected, but we did not appreciate the way we were treated, particularly the fact that the hotel moved our supposedly locked-in room without contacting us or apologizing or anything until I raised the issue with them. Now to the positives. The location as mentioned is superb. We had a pleasant afternoon at the pool, and we had two marvelous and quite reasonable meals at the hotel's two restaurants, Paul's Landing and Marchand's, which you can see by reading my reviews of them. The service at both restaurants was outstanding. When we checked out, a young man who saw us standing around waiting for a ride offered to take us where we were going in the hotel van, which was much appreciated. So all in all, it's a handsome, well-situated, over-priced hotel with a good staff but some problems concerning competence and customer treatment.

    Owner Response
    Dear NJChisoxFan,

    Thank you for your recent stay at The Vinoy Renaissance St. Petersburg Resort & Golf Club, and your comments regarding your stay. Please accept our sincerest apologies for not being able to provide you with the room of your choice, and for not fully meeting your expectations. On a positive note, we appreciate your positive comments about not only our outstanding location and staff but also our pool, and restaurants. We have shared your concerns with our team, and we have made adjustments to improve our processes to provide great service every stay. We hope to welcome you back soon.

    Sincerely,
    Jeanette R.
    Manager

    TeamMarriott, Manager at The Vinoy Renaissance St. Petersburg Resort & Golf Club, responded to this review

  • Great hotel, customer service needs work

    by hadleye22 on 2019-04-19 06:22 am

    My daughter and I stayed here for a 3 night visit to the area. The hotel itself is beautiful although very confusing to get around and a little tired around some areas. The outdoor pool area was great and our food there was delicious. We stayed in the newer tower room and found our room very comfortable and clean. Unfortunately for the price of a Marriott Renaissance, we were disappointed with the general customer service all around. The front desk staff was overwhelmed with only 2 employees working and daily lines of people waiting to check in or out (this is a HUGE property. When we finally communicated with them we found them to be very snippy and short, not at all like other Renaissance properties we have stayed at. While we were visiting our air conditioner stopped working properly and the maintenance man told us "just turn it on low and that loud clicking sound will go away eventually". We didn't want it on low...
    When it started raining out on the pool deck and the waiters had just delivered all of our food, they just watched from the window as we all started running for cover trying to gather up our food and belongings. My daughter and I had to help a mom with her 4 kids to try and protect all of their food from getting rained on. Again, we just felt like the staff was doing the minimal work they needed to do to get by.
    I will say that the woman who works in the little bake shop next to the front desk was so sweet and we enjoyed our purchases from her store daily! All in all a great visit, especially if you can get a slight discount in the hefty per night price.

  • Week Long Swim Meet

    by newhampshire411 on 2019-04-17 11:17 am

    My daughter and I stayed here for a swim meet from April 8th until April 14th.
    We stayed in the renovated tower in a bay view room with a balcony and 2 queens. We really enjoyed the Vinoy, with very few complaints. It is in a great location in downtown St. Petersburg, within walking distance to dozens of shops and restaurants, museums, a movie theatre, the marina, parks, etc.

    The original building is absolutely gorgeous, complete with walls delineating the history of St. Petersburg and the resort. There is plenty of seating in the main lobby and surrounding corridors, both indoors and out.

    It is a bit confusing when you first check in, because you have to walk down the main corridor, take some stairs/ an elevator to a lower level, and then walk down another long hallway to get to the elevator for the renovated building. One of the elevator buttons on this elevator is labeled "Lobby", but it doesn't mean the main lobby of the hotel: it means the lobby of the renovated tower/ building. There is a separate button labeled "Parking 2: main building access". You have to really pay attention in order to find your way around at first. My daughter and I got lost a few times, and I know we were not the only ones because we saw several lost parties throughout our week long stay. One day I got on the elevator to head down to the pool (which actually has it's entrance on the "Lobby" level). I hit the "Lobby" button and a sweet lady standing behind me said "Dear, you know that's not the main lobby right?" I told her that I had figured it out after a few days, but I was heading to the pool LOL. She laughed.

    The renovated tower is very contemporary compared to the original building. I found this to be a bit disappointing, since the old building is so beautiful and stately. The renovated rooms scream of 2017-2019 home decorating fads: light gray walls, white subway tile with dark grout, fake gray wood tile on the bathroom floors.

    That being said, the room size we had was very generous. The room set up is ingenious: keeping the bathroom as far away from the beds and bedroom as possible. There are two sinks in the bathroom across from a generously sized walk in shower, and a separate toilet closet. There is ample closet space, the beds are great, the showers have great water pressure. They stock the room with plenty of Aveda toiletries. Our balcony had an awesome view of the bay, and I had fun watching the boats.

    The staff is great. We had a very warm greeting at check in. The lady was so sweet I wanted to hug her. She even recognized us a few days later and asked us how our stay was going. The valet is prompt, room service is great, the wait staff in both restaurants is friendly and prompt. We loooved the coffee shop near the main entrance!

    The housekeeping could be a bit better. We usually like to have our room touched up every other day, so we keep the privacy on the door for the days in between. (I always leave a generous tip on each day they come). One time, right after housekeeping had freshened up the room, I got in the shower and realized the shower drain was clogged. I had to lift up the large metal drain cover with a knife, and pulled a giant hairball from the drain. I should not have had to do this. YUCK. Long story short please have housekeeping check the drains. They also left us with old stains on pillow cases and bed spreads (hard to mask when all bed linens are white).

    Last but not least, we enjoyed big help the pool area and the health club. The pool has great views of the marina. The staff is very attentive. I loved the waterfalls cascading down from the far sides of the pool. The gym is packed with equipment, and is nice and cool.

    I look forward to staying here again.

    Owner Response
    Dear newhampshire411,

    Thank you for the detailed review and for all the wonderful things that you had to say about The Vinoy Renaissance St. Petersburg Resort & Golf Club. Our 4-star hotel reflects the grandeur of a golden age, where you'll always find a welcoming smile, old-world courtesy, and amenities to satisfy guests of all ages and interests. Your compliments were a pleasure to read, and we are excited to share them with our dedicated staff, as well as your valuable feedback to our housekeeping team. Thank you again for your feedback, and we look forward to having you stay with us again.

    Sincerely,
    Jeanette R.
    Manager

    TeamMarriott, Manager at The Vinoy Renaissance St. Petersburg Resort & Golf Club, responded to this review

  • Historic and Comfortable

    by Wayne D on 2019-04-15 05:42 pm

    This is a truly beautiful hotel, old historic elegance. It is elegant yet not pretenious. The rooms are comfortable, clean and very well appointed. Very relaxing, especially the pool. Don't miss the St. Pete Beach "timeline" in the lobby.

    Owner Response
    Dear Wayne D,

    Thank you for the fantastic rating and for all the wonderful things that you had to say about The Vinoy Renaissance St. Petersburg Resort & Golf Club. Our 4-star hotel reflects the grandeur of a golden age, where you'll always find a welcoming smile, old-world courtesy, and activities to satisfy guests of all ages and interests. We appreciate you recommending the guest favorite St. Pete Beach timeline. Thank you again for your feedback, and we look forward to having you stay with us again.

    Sincerely,
    Jeanette R.
    Manager

    TeamMarriott, Manager at The Vinoy Renaissance St. Petersburg Resort & Golf Club, responded to this review


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