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The Westin Portland Harborview


    The Westin Portland Harborview
 in Portland
    The Westin Portland Harborview
 in Portland

Reviews

TripAdvisor Traveler Rating:
1355 Reviews
Latest TripAdvisor Reviews

  • Room Housekeeping Issue

    by Joeclement on 2019-05-18 03:48 pm

    There are several positive things about this hotel,
    1-Hotel is well maintained
    2-Good management
    3-Nice Comp breakfast @ C2
    4-Top Of The East is very good
    5-2 bottles of water daily for every guest (Sad that most Domestic Marriott hotel do no offer this & Marriott elite costumer care could care less.

    The issue this property has is with guest room housekeeping. On my arrival my room was made up & refurbished with water,coffee, soap, shampoo etc. The next day housekeeping did not leave any soap,conditioner,shampoo, body wash, mouth wash. I was able to get conditioner & shampoo from the maid doing the room next to mine but did not have any soap etc. The next day housekeeping only made my bed up partly, did not leave any bottle water, coffee, cream,sugar,soap,shampoo,conditioner,mouth wash or body wash. I reported this to the on duty manager @ 4pm. @ 6pm nothing was done to my room. I contacted the manager & he came & took care of the housekeeping issue. He also told me he had informed housekeeping @ 4pm to take care of my room. Housekeeping @ this hotel has a major work ethic & proper training issue. Also @ 4pm that same day I asked the manager for a 345am wake up call the next day which I did not receive, The person that checked me out said they were having issues with their wake up system???

    Owner Response
    Dear Joeclement,

    Thank you so much for taking the time to review us. Please accept my deepest apologies for falling short in providing you with an unforgettable stay! I have shared your review with our Housekeeping team to help them correct the issues you experienced during your visit. I am glad that there were a lot of positives about your stay - our goal is for every guest's stay to be an only positive, and most successful one. I am very hopeful that you will give our hotel another chance!

    Best regards,

    Silvia Cofone

    SilviaCofone, Manager at The Westin Portland Harborview, responded to this review

  • Lovely stay, great staff, comfortable room, easy to get to the sights

    by IndySharon on 2019-05-16 12:19 am

    Front desk staff were super helpful and welcoming. Justin took extra time to help me with a membership issue. Rooms are comfortable and well appointed. Plenty of electrical outlets, great lighting in bedroom, clean and roomy. The hotel is located in an area with easy access to walk, or ride-share to the sights. Restaurants are easy to find and plentiful. Top of the East on top of the hotel was a wonderful experience for dinner! Beautiful view! Parking was difficult, but is the same for any downtown hotel. I recommend using Valet since it is not that much more than self parking (and much more convenient rather than driving around and getting frustrated).

    Owner Response
    Dear IndySharon,

    Thank you so much for the 5 star review! Glad you enjoyed your stay with us, and I will be happy to share your review with Justin to thank him for the great service he provided. In addition I am so thrilled to hear you enjoyed your experience at the Top of the East rooftop bar - truly amazing view, and our Congress Squared restaurant.
    Please come back very soon so that we can provide you with another outstanding experience!

    Best regards,

    Silvia Cofone

    SilviaCofone, Manager at The Westin Portland Harborview, responded to this review

  • Westin

    by RoadLife007 on 2019-05-15 05:51 pm

    I stayed at this hotel on business during March and April. Had a great stay. Staff is very friendly and helpful. Restaurant, bar and restaurant on the top floor was fun. Rooms are clean an comfortable.

    Location is downtown near a great selection of restaurants.

    Owner Response
    Dear RoadLife007,

    Thank you so much for your review! Thank you for the kind words in regards to our team, and so happy you enjoyed the overall accommodations, our bar and restaurant, and our convenient location.

    Please come back to see us again soon!

    Best regards,

    Silvia Cofone

    SilviaCofone, Manager at The Westin Portland Harborview, responded to this review

  • Long road trip, excellent concierge service

    by JohnnyG3634 on 2019-05-13 02:53 am

    I hope management reads this because the room was very nice (a little mold in shower) and the check-in, amenities, no charging for dogs, workout area, location and rooftop bar were all very nice, but the concierge service was excellent! Definitely valet your car, it's worth it, they took care of us from start to finish. We are on a long road trip from Colorado and Mary in particular stood out, with helpful tips on where to eat (and drink!) And tips on where to walk my two dogs. Mary and the whole concierge team made our stay. Thank you.

    Owner Response
    Dear JohnnyG3634,

    Thank you so much for taking the time to review us! I am so glad to hear you enjoyed your stay with us! I have shared your feedback with our team, and we are looking forward to welcoming you back to our property very soon!

    Best regards,

    Silvia Cofone

    SilviaCofone, Manager at The Westin Portland Harborview, responded to this review

  • Very good stay and location

    by Bill B on 2019-05-09 02:54 pm

    Marriott Titanium. Stayed over a long weekend it was a very good stay. The staff is excellent, especially Kevin (?) the gentleman with the man bun - gave us some great recommendations on local breweries and restaurants. Rooms are clean and quiet. Added bonus there is a shuttle that will drop you off and pick you up from local areas, including the airport and the train station. The only reason that I'm not giving it 5 stars is that there is not an executive lounge and the service was lacking on the rooftop bar. We waited 10 minutes to be waited on and eventually got up and left. Other than that, I would come back.

    Owner Response
    Dear Bil lB,

    Thank you so much for taking the time to review us, and for being a loyal Marriott Titanium Elite member - we greatly appreciate that! I am so glad to hear you enjoyed your stay with us! I have shared your feedback with our Top of the East team so that we can ensure that we provide you with a better service next time you come to our hotel.

    Best regards,

    Silvia Cofone

    SilviaCofone, Manager at The Westin Portland Harborview, responded to this review


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