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The Whitehall


    The Whitehall
 in Houston
    The Whitehall
 in Houston

Reviews

TripAdvisor Traveler Rating:
973 Reviews
Latest TripAdvisor Reviews

  • Room not what was described

    by H4862OEconnieb on 2020-01-17 04:07 pm

    I booked an Executive Double room well in advance for Houston marathon weekend. The room was supposed to be 520 sq ft with a separate sitting area with chair and ottoman, which was important to me because I was traveling with three children who need space to move around or sit and draw. The room is probably a hair over 200 sq ft with no sitting area.

    I raised this to the front desk who tried to explain that the rooms were differentiated by having a walk in shower. This room does not - standard tub and shower combo.

    I understand the rooms are booked due to marathon weekend but I booked well in advance and expected a room that matched the pictures and description on the Whitehall web site.

    It's a cool little hotel, very stylish lobby and a nice vibe. Too bad the expectations set by the web site and my actual room booking could not be met.

  • Nice

    by Jay891 on 2020-01-12 01:46 pm

    The staff here is nice and service is excellent. They always takes care of me. I have been coming here for years even when it was the Crowne Plaza. I stayed away for a while due to less traveling. When I came back John immediately recognized me. It has been years. He is still cheerful and welcoming. It is nice to come to a place where the service and people have not changed. I like the rooms. He gave me one by checking my past history. I am traveling a little more now to Houston and happy to say I will return.

    Owner Response
    Welcome back to The Whitehall Houston. You are part of our family now, and we are pleased to know that our team members, especially John, always make you feel at home. Kind comments like yours encourage them, and we look forward to sharing your feedback. Thank you for making us your preferred choice for every visit, and we cannot wait to welcome you back soon.

    Best Regards,
    Sal Khatri
    General Manager

    SKhatri, General Manager at The Whitehall Houston, responded to this review

  • Excellent location & rooms - wonderful staff

    by Gary F on 2020-01-03 07:20 am

    The Whitehall has a 'feel good' factor from the start. We found it is easy to find and fair value valet parking is available (although there is a lot of public parking nearby, watch the cost). We were greeted by friendly and efficient staff in the large airy reception.

    All public areas and our room were very clean and well maintained. Although situated on a main road downtown, our room (floor 12, I think) was not at all noisy. The hotel has an outside bar / terrace, ideal for a 'sundowner', as well as a bar and restaurant on the first floor. The restaurant offered a good selection of Tex-Mex food, and the meals we selected over a couple of visits were all great, as was the service.

    Location wise, the hotel is a little out of centre but walkable and certainly only a very short drive / taxi ride. Do what we did and head down to the 'tunnels' for an interesting walk to the centre of town. Hotel reception gave us directions and a map!

    I do want to stress the friendliness of the staff here; their attention was exceptional when my wife lost an earring (recovered!).

    Owner Response
    Gary, thank you for choosing to stay with us at The Whitehall Houston and highlighting the excellent features of our hotel. We are thrilled you were impressed with our immaculate accommodations and the prompt service provided by our associates. Please be assured we will share your compliments with our team to recognize them for a job well done. It is also a pleasure to read you found our location to be ideal for your plans and that you could take advantage of our valet parking. We also appreciate you sharing your wonderful dining experience at our in-house restaurant. Our Executive Chef, who is a master at creating mouth-watering dishes that blend native Tex-Mex cuisine with our classic Southern fare, will be delighted to know how much you enjoyed your dining experience. We value your business and look forward to welcoming you and your wife again whenever your business brings you to Houston.

    Best Regards,
    Sal Khatri
    General Manager

    SKhatri, General Manager at The Whitehall Houston, responded to this review

  • Work Holiday Party

    by michellebeicker on 2020-01-01 03:29 pm

    What a little gem! We had our staff holiday party in one of the ballrooms. It's was perfect! We had 3-course meal, private bar w/ a very attentive bartender, & a sound system for our music. The room itself was the perfect size, nice decor & even came with a pretty Christmas tree. Food, staff & service was great!

    We also spent the night & were very pleased w/ out room. Looked nice, clean & comfortable. We had a standard king on the 10th floor with a nice view of Houston.

    We had breakfast at the hotel's restaurant & LOVED the food. I had breakfast quesadillas and my husband had the steak and eggs. Excellent service & we'll priced. I loved the atmosphere of the restaurant.

    Overall, the hotel was decorated very nice for the holidays & was very festive. I hope to return their in the warmer months to check out the pool & patio!

    Owner Response
    Michelle,

    We are happy to learn your event held at The Whitehall Houston was a resounding success. We are pleased you loved our beautiful property as well as our comfortable accommodations and courteous service. It is also great to read you and your husband loved the food we serve and that you both had a pleasant experience at our on-site restaurant. Thank you for sharing your review with fellow travelers and for your excitement about returning. We wish you a very Happy New Year, and we look forward to seeing you again soon.

    Best Regards,
    Sal Khatri
    General Manager

    SKhatri, Manager at The Whitehall Houston, responded to this review

  • Staff Holiday Party

    by Kknewman79 on 2019-12-30 07:02 am

    The Whitehall Hotel was the perfect place to host our staff Holiday party. I was already impressed with the accommodations and overall ambiance of the hotel, but the hotel staff and management were what put the cherry on top. Teri, in catering, was helpful in planning our meal and Sal, the general manager, made sure our party was outstanding. I will for sure be planning a party here again. Thank you!

    Owner Response
    Kayla,

    Thank you for choosing The Whitehall Houston for your event. We are so glad that we were able to meet all of your group's needs and expectations. We appreciate you sharing your comments online for others that might be considering our accommodations for their groups. We'll let our team know what a wonderful job they are doing, and for them to keep up the great work! We wish you and everyone around you a Very Happy New Year! It was a pleasure to have you all as our guest, and we hope to see you again soon.

    Best Regards,
    Sal Khatri
    General Manager

    SKhatri, General Manager at The Whitehall Houston, responded to this review


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