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The Willard InterContinental, Washington DC


    The Willard InterContinental, Washington DC
 in Washington
    The Willard InterContinental, Washington DC
 in Washington

Reviews

TripAdvisor Traveler Rating:
4347 Reviews
Latest TripAdvisor Reviews

  • Outstanding experience!

    by Explore64544674364 on 2019-06-26 05:17 am

    Everything was awesome. When we checked in they have our room away so they put us up in the executive suite. That's great, but we found long black hair in three separate locations. The first was a large tangled amount that fell out of the bath robe. The second was on the lounge chair. The third hair was a nice surprise when I pulled back the sheet. Nice long black head hairs all over the white sheets. The rest of the room was clean and had a fresh smell.

  • Love this historic hotel

    by Trip10303458097 on 2019-06-24 02:55 am

    This was the second time I stayed at the Willard. I plan on doing it yearly for my birthday as I love American History. I was a bit disappointed though as I booked months in advance and asked for a room on a high floor and they did not have one on check in. They also commented on it being my birthday the next day and they would be "sending something up". Never received even a happy birthday note. It's a beautiful place to stay, right in the middle of everything, so I will stay again. Just a bit disappointed in this years service.

    Owner Response
    Thank you for your review. We're disappointed to learn we fell short on delivering a memorable experience for your birthday. We sincerely apologize as this is not the level of service we are known for delivering. Should your visit bring you back to The Willard (and we sure hope it does), please let me know personally so I can ensure we have the opportunity to make amends for your recent experience and celebrate your birthday in true Willard style!

    Thank you again for your review. Please know we have addressed this situation with our staff to ensure such a situation does not reoccur. We look forward to welcoming you again next year!

    Regards,

    Simon Chapman
    Hotel Manager
    Simon.Chapman@ihg.com

    WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this review

  • Nice place but service was spotty

    by Margaret H on 2019-06-23 05:15 pm

    Had a package delivered via FEDEX, but concierge and guest services took over two hours to be reached and to find. Everyone from check in to guest services said they would locate concierge to retrieve package. No one ever got back to me. I checked in and there was a wet wash cloth in my bathroom sitting on the sink. Water was pooled on the counter. Very strange.

    Owner Response
    Thank you for taking the time to share feedback on your recent stay at the Willard InterContinental. We never wish for our guests to leave our property dissatisfied with any part of their stay, thus we're disappointed to learn you did. Learning of the shortcomings you experienced during your stay leaves us deeply concerned. I would like the opportunity to speak with you further to learn more about your stay and to see how we can make amends for your recent experience. When you have a moment, please send me an email with the best telephone number in which you can be reached. I look forward to speaking with you.

    Regards,

    Simon Chapman
    Hotel Manager
    Simon.Chapman@ihg.com

    WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this review

  • Top Notch

    by bdfleming on 2019-06-21 04:59 am

    My stay at the Willard was wonderful. I had always been jealous of business associates who got to stay there and finally my chance came to be a guest there. I was not disappointed! The appointments are lavish and location is ideal. Service is top notch.

    Owner Response
    Thank you for your review. We're happy to hear your stay at our historic property was wonderful. Here at the Willard InterContinental, our staff works incredibly hard to deliver a memorable experience for our guests. Hearing your stay was top notch and did not disappoint is music to our ears. We hope to welcome you again soon.

    Regards,

    Simon Chapman
    Hotel Manager

    WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this review

  • Outstanding Along Every Metric of Quality

    by djk74tiger on 2019-06-20 010:45 pm

    Stay here. Beautiful, comfortable, elegant, classic, rich with history, superb service, antique-style furniture, high end marble tops, floors, and tiles, super-clean, perfectly located near the Mall, White House, Pennsylvania Avenue, the major monuments, and a 2-minute walk to Metro Center Metro station to get you anywhere you want to go. Just stay here.

    Owner Response
    Wow. Thank you for such a complimentary review. We're appreciative of your feedback and deeply humbled to learn you found our property to be outstanding along every metric of quality. We will be sure to share your kind words with our team. Thank you again for your review. We hope to welcome you back soon.

    Regards,

    Simon Chapman
    Hotel Manager

    WillardHotelManager, Hotel Manager at Willard InterContinental Washington, responded to this review


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