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The Willard InterContinental, Washington DC


    The Willard InterContinental, Washington DC
 in Washington
    The Willard InterContinental, Washington DC
 in Washington

Reviews

TripAdvisor Traveler Rating:
4093 Reviews
Latest TripAdvisor Reviews

  • Happy hour drinks at the bar

    by dbpdili on 2019-02-20 04:56 pm

    On a work trip in DC, we stopped by the bar for a couple of drinks after work. When I was getting ready to leave a couple of items fell out of my handbag. I did not notice that a small pouch with my credit cards, license, etc. had fallen and rolled under a chair. A few hours later I noticed that it was missing. I immediately called the hotel. I was extremely impressed by the response of the security staff, Steve Agyemang, and the bar staff, Jonah Motley, who not only retrieved the item after a private event in the bar but who called me back to tell me it had been found. These two are the types of employees that I hope the hotel values and provides some kind of award/reward for their diligence and honesty. When I went down the next day to retrieve the pouch I was dealt with courteously and professionally. Thank you.

  • Birthday Weekend

    by EmptyWell on 2019-02-20 07:00 am

    This hotel is beautiful and perfectly located. Staff was very accommodating and friendly. Have to say only complaint is suite next to elevator shaft kept us up most of night. For that I was a bit disappointed/ view from room was beautiful thought
    Will be back. Friendly breakfast staff also

  • Great hotel in great location

    by Emmacarn on 2019-02-19 04:15 pm

    When your teenager says it was the best family trip ever, now that's priceless. The hotel with its awesome location gets much credit. We originally had a reservation for the Ritz, but the Willard with its comparable service and better location made it an easy decision. Walk to Smithsonian, Washington Monument, get your Starbucks across the street, walk to a ton of restaurants.....

  • No Sleep for 2 days!!

    by Brad1104 on 2019-02-19 01:49 pm

    The room climate control did not work so we sweated through the night on top of a plastic liner on the mattress! Although the Assistant Manager explained that this was something that the entire hotel dealt with, nobody should pay these prices and have such a terrible time sleeping for two days! we were offered a noisy fan and opening the window two inches! At the very least we should have been offered a free weekend for the future, discounted price or free parking or a voucher of some kind to help defer the experience. We have stayed at many 5 star hotels through the years, including the Willard, and this was undoubtedly the worst that we have experienced at this level of customer service and comfort.

  • Always a great stay

    by H4270JAjamesy on 2019-02-19 03:07 am

    The Willard is always a great place to stay. Beautiful decor, clean, friendly staff, perfect location. Comfortable, updated, clean rooms with comfy beds. Decor and location makes this a special place to stay.


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