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The Willard InterContinental, Washington DC


    The Willard InterContinental, Washington DC
 in Washington
    The Willard InterContinental, Washington DC
 in Washington

Reviews

TripAdvisor Traveler Rating:
4732 Reviews
Latest TripAdvisor Reviews

  • Aggravations

    by sandrasP2880JI on 2019-11-13 05:42 am

    They didn't hav a room for us the first night of a six night stay so after traveling across country all day had to shlepp to another hotel for a night. They gave us a cheap bottle of wine by way of apology (and no corkscrew). Then a foreign contingent came to stay so we had to go through metal detectors and bag checks for two days.m as the entire hotel was surrounded by police and secret service. A real pain.

  • Luxurious

    by mashleylind on 2019-11-12 06:48 pm

    The hotel was beautiful and the staff was exceptional as well as kind, hard working and anticipated your every need! It was a fabulous place to stay for our wedding weekend! We had a small dinner party that was beyond amazing! It was so simple to plan with Kalynn as our assistant. All we had to do was show up and she made certain every last detail was in order. The food was phenomenal and the bar and dinner servers were well prepared and helpful in every way! This was certainly a weekend to remember!

    Owner Response
    Thank you taking the time to share feedback on your stay at the Willard InterContinental for your wedding weekend. Hearing that you found our hotel to be a fabulous place to celebrate such a momentous occasion is music to our ears. It was also such a pleasure reading your kind words about our staff, including Kalynne, a member of our Weddings team. She works incredibly hard to ensure that couples have everything needed for a memorable experience at our legendary property. Hearing that you did, pleases us immensely. On behalf of the Willard InterContinental, we extend our sincere congratulations to you both on your recent wedding. We wish you a lifetime of happiness, good health and endless adventures. We hope to welcome you again soon.

    Regards,

    Nathalia Lopez
    Director of Front Office

    WillardIC_DC, Director of Front Office at Willard InterContinental Washington, responded to this review

  • The Fabulous Willard!!!

    by erhs1983 on 2019-11-12 02:33 pm

    My daughter and I just had the most amazing night stay at the Willard! I had wanted to surprise my daughter with a mother/daughter overnight experience in DC to celebrate her 28th birthday and a going away gift because she is about to move overseas for two years for work.

    The fabulous Vanessa Perez arranged our room reservation and followed up with me via email to confirm our reservation. She made the booking process a breeze and could not have been nicer or more patient to answer all of my questions.

    From the moment we walked through the front doors, we were treated like members of the Willard family. The smiles and friendly greetings were given by all members of the Willard team. We felt so welcome and important. We also noticed how gracious the front desk team was with other guests.

    Brian, the concierge on duty, was magnificent and extremely knowledgable on the history of the hotel. We learned so many fun facts and he gave us tips on the best spots in the city.

    The location of the hotel couldn't be better! We were able to visit the Clock Tower in the Old Post Office Building before it closed and that was a breathtaking experience. The views are spectacular!

    We can't thank everyone at the Willard enough for their kindness and hospitality! We are so looking forward to another visit! If I could give it 10 stars, I would!!!

    Owner Response
    Wow. Thank you for such a complimentary review. Hearing that your stay at the Willard InterContinental was amazing is music to our ears. It was also such a pleasure reading your kind words about our staff, including Vanessa and Brian. Here at The Willard, our team work incredibly hard to ensure that our guests feel welcome, are well taken care of, and have a memorable stay while with us. We're delighted to learn this was the case for you and happy to hear that you appreciated the kindness and hospitality of our team. We will be sure to share your comments with them. Thank you again for your review. We hope to welcome you again soon.

    Regards,

    Nathalia Lopez
    Director of Front Office

    WillardIC_DC, Director of Front Office at Willard InterContinental Washington, responded to this review

  • Central Location, Beautiful Setting, Amazing Service.

    by Agenor M on 2019-11-12 11:52 am

    Beautiful Setting, Amazing Service, the Willard is a charming and sophisticated luxury hotel, situated just two blocks from the White House and National Mall. Easy walk to great restaurants, museums, and lazy walks.

    Owner Response
    Thank you for the 5-star review. Beautiful setting, amazing service and charming and sophisticated hotel are all things we love to hear from guests when describing the Willard experience. We're pleased you enjoyed your stay and very much look forward to welcoming you again soon.

    Regards,

    Nathalia Lopez
    Director of Front Office

    WillardIC_DC, Director of Front Office at Willard InterContinental Washington, responded to this review

  • A truly delightful experience

    by Excursion24864451775 on 2019-11-12 04:17 am

    This is a very special hotel - with a great deal of history - Martin Luther King and President Lincoln both stayed there - though not at the same time!
    It is situated just beside the White House - which means it is an easy walk away from all of the monuments. we had a great early morning walking around them - to make the most of the peace and early morning light.
    The bar is a round one and has an intimate cosy feel.
    The rooms are large and very relaxing.
    Also loved the electric toilet, heated seat etc

    Owner Response
    Thank you for the 5-star review. We're pleased to learn you had a delightful experience at the Willard InterContinental. We hope to welcome you again soon.

    Regards,

    Nathalia Lopez
    Director of Front Office

    WillardIC_DC, Director of Front Office at Willard InterContinental Washington, responded to this review


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