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Union Station Hotel Nashville, Autograph Collection


    Union Station Hotel Nashville, Autograph Collection
 in Nashville
    Union Station Hotel Nashville, Autograph Collection
 in Nashville

Reviews

TripAdvisor Traveler Rating:
627 Reviews
Latest TripAdvisor Reviews

  • Unique hotel in great location but...

    by Bowlerx_424 on 2019-08-17 02:21 pm

    Very cool historic building which used to be a train station. Totally redone. Incredible lobby with 3 story ceiling which is painted beautifully. Very nice artwork and sculptures.

    But....

    Trains do pass the hotel a few times per day and blow horn on occasion. Some rooms more susceptible to the noise than others. Ask for an inside room!

    Rooms are not huge but comfortable. Great bedding and nice bath. Takes minutes to get hot water up to your room.
    Loved having a Kurig in the room but hated the paper coffee cups. NEED MUGS!

    Staff very helpful. Location near so many attractions and great restaurants. Parking is expensive $40/night

    Finally we were disappointed in the bar/restaurant as service was hit or miss, hours were not adjusted to account for huge local events and some items like coffee were too expensive

    Owner Response
    Bowlerx_424 - We do thank you for staying with us at the Historic Union Station Hotel and glad you enjoyed the lobby as well as the service of the staff. We appreciate your comments and will review with the team. We do look forward to having you as our guest again soon.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Amazing and Unique

    by michaelgH424WI on 2019-08-14 01:43 pm

    Union Station AC is an amazing hotel with unique and beautiful architecture along with a warm and friendly staff. A must to experience in Nashville.
    The rooms are spacious and also unique as they are built within the train station. Clean, well equipped and comfortable.
    The gym is also a good size with plenty of weights and equipment.

    Owner Response
    michaelgH424WI - Thank you for such kind words and for being our guest at the Union Station Hotel. It is so great that you found the hotel to be amazing and you found the architecture unique and beautiful. We look forward to welcoming you back again soon.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Amazing lobby, bar and food

    by suntime on 2019-08-14 10:07 am

    Wandered into this place just to check out the inside and I was thoroughly impressed. Reminded me of Hogwarts with the grand fireplace and wooden staircases.
    We had lunch and in one word Decadent. The food was fantastic. They offer a flight of Jack Daniels with the best they make. Had a great server in Matt who brought us everything expertly plated from Chef Mick.
    With all Nashville has to offer this is a must do. We will definitely be staying here on our next visit.
    Thank you Matt for your hospitality.

    Owner Response
    suntime - It is so great that you were able to enjoy your time spent with us at Caters in the Union Station Hotel. I will gladly share your kind comments with the team and would love to welcome you back again soon. Thank you once again.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Cool Hotel in a Great Spot

    by Thomas M on 2019-08-13 08:31 am

    This hotel has great character and a delightful staff. Everyone went out of their way to make our stay great. The room was clean and had the right balance of modernized/historic.

    We loved that we could walk to visit our friends in the Gulch and just as easily walk to the bars/restaurants downtown. Something to be aware of... overnight valet parking is $45.89 after tax, which felt quite steep as a paying guest. There is no option to self park, so if I was to stay here again, I might research more reasonable parking options nearby.

    Owner Response
    Thomas M - Thank you for sharing your kind comments and for staying with us at the Union Station Hotel. We love the fact that you enjoyed the character of the hotel and found it to be clean and modernized/historic. Having the perfect location also helps. As you may or may not know, parking is a premium in Nashville and do keep our costs lower than most hotels downtown with in and out privileges. We do want to welcome you back and thank you once again.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Visit Saturday Night 8/10/19

    by Miss_Linda_Rules_All on 2019-08-13 08:03 am

    We were only able to stay one night - it's an expensive property! - but had a great experience. We had stayed here for our honeymoon 5/19/88 and were back for the happy memories. There was a loud wedding reception in the lobby but we were able to close some heavy wooden doors to cut the noise so we could enjoy our stay. Using the valet parking, we were extremely impressed with the attention given to us by Diego. He exemplifies customer service and was a real ambassador for the beautiful historic hotel.

    Owner Response
    Miss_Linda_Rules_All - We are honored to have you back again and to celebrate many happy memories at the Union Station Hotel. Thank you also for the kind comments for Diego from our Bell/Valet team. We look forward to welcoming you home again to us soon.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review


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