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Union Station Hotel Nashville, Autograph Collection


    Union Station Hotel Nashville, Autograph Collection
 in Nashville
    Union Station Hotel Nashville, Autograph Collection
 in Nashville

Reviews

TripAdvisor Traveler Rating:
546 Reviews
Latest TripAdvisor Reviews

  • Beautiful Hotel and Great Location

    by Go22291226322 on 2019-04-15 04:15 pm

    The Union Station Hotel is a stunner. The lobby beautifully preserves the stained glass windows and architecture while the lounge area and restaurant are inviting to hang out. In fact, that's mostly what I did, in between exploring restaurants and music venues, all of which are convenient to get to from this hotel right in downtown. My room, with 2 queen beds was ample and comfortable. And, best of all, the staff is a pleasure to interact with. Everyone was so very warm and friendly.

    Owner Response
    Go22291226322 - Thank you for sharing your kind comments and for staying with us at the Union Station Hotel Nashville. I absolutely love your comment that the hotel is at stunner and you love the architecture. Our team will also be glad to read your comments regarding your interaction for being warm and friendly. We thank you once again and look forward to welcoming you back to stay with us again soon.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Historic hotel.

    by 883tedv on 2019-04-13 05:52 am

    The Marriott Union Station is a jewel. The Libby is stunning and the hospitality gives a sense of warmth. It has a quaint quality and the location is perfect.
    If you can the fifth floor is preferable. The rooms have vaulted ceilings and makes the room feel mire roomy.
    This property is special!

    Owner Response
    88tedv - We thank you for staying with us at the Union Station Hotel part of the Marriott Autograph Collection I agree that our location is perfect and the property is special. Good recommendation for the 5th floor and we thank you for taking the time to share your comments with us.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Flawless stay at this hotel

    by sullgreg on 2019-04-07 02:06 pm

    We selected this hotel initially based upon rating, location, and its being part of the Marriott system. What a great choice! It delivered on every level. First of all, the hotel, which at one time was a railroad station, is gorgeous and has lots of architectural character. The staff could not have been more friendly and helpful, starting with Seth at the desk. He checked us in early (lucky us, we arrived on a Wednesday so there was availability, because our flight landed at 8:30 am!), gave us the history behind our room, and then proceeded to provide us with recommendations and directions to every restaurant and attraction we could imagine. When we were leaving, our taxi--that Seth had arranged for us earlier in the day--had a bad tire, and a member of the valet staff, Diego (I apologize that I forgot the other valet's name, but he also was super helpful!) jumped in his car and drove us to the airport so that we would not miss our flight. The bar/restaurant was terrific, too--we didn't eat dinner there, but the breakfast was excellent, offering some nice healthy choices. Our room was immaculate, a very comfy bed, lovely decor, and a large bathroom with excellent robes and large bath towels (one of my pet peeves is that hotels often only offer those small bath towels!). In addition to all of that, this hotel was in a perfect location: within easy walking distance of every Gulch destination, every major attraction, and all of the honky tonks on Broadway. Ask for rooms on the opposite side from whatever construction is happening, as there is a lot of construction going on everywhere in Nashville--the hotel also automatically provides earplugs in case the noise bothers you, but I honestly did not notice it in our room, and I am pretty picky.

    Owner Response
    sullgreg- Thank you for being a Marriott loyal customer and for staying with us at the Union Station Hotel. It is so great that you enjoyed the hotel from the moment you arrived. Being the former train station in Nashville, we are so blessed to have the perfect location to be within walking distance of everything Nashville has to offer. I am also so pleased we were able to go above and beyond from Seths assistance to Diego helping you on your departure. Thank you for sharing your experience and we would love to welcome back home to us again soon.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Wonderful hotel

    by rtosh93 on 2019-04-06 06:22 pm

    This hotel is GORGEOUS!! The rooms were comfortable and stylish. The staff were extremely helpful and friendly! Diego and Joe with the valet service were the BEST!! I will definitely be returning to this hotel in the future!!

    Owner Response
    rtosh93 - We appreciate you being our guest at the Union Station Hotel. It is great that you found the hotel to be gorgeous and the staff to be helpful and friendly. We also thank you for acknowledging Diego and Joe from valet which I will gladly share with them. I do love that you are looking forward to returning and being our guest again in the near future.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Lovely property

    by jas0719 on 2019-04-06 01:01 pm

    I didn't get to stay as long as I wanted, but it was lovely while I was there for a best friend's gal-pal night and to see Nashville Fashion Week at Oz. Chris is a wonderful front desk agent and Diego made me and my best friend feel welcomed from the moment we entered. I loved Flying Saucer next door. The room's ceiling was spectacular. I loved the Basquiat art, too. Because my husband and I are train fans, I loved seeing the train moving slowly outside my window. Just knowing it was an old train station was a thrill. You are my favorite brand. PS Loved the car you hired to take me back to the airport.

    Owner Response
    jas0719 - Thank you for sharing your recent stay with us at the Union Station Hotel. Your stay seemed short, but I am glad you were able to enjoy the room, the Historic nature of the property and the service from our team members Chris and Diego. We would love to welcome you back again soon for a longer visit to explore that we have to offer. Thank you once again.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review


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