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Union Station Hotel Nashville, Autograph Collection


    Union Station Hotel Nashville, Autograph Collection
 in Nashville
    Union Station Hotel Nashville, Autograph Collection
 in Nashville

Reviews

TripAdvisor Traveler Rating:
716 Reviews
Latest TripAdvisor Reviews

  • 20th Wedding Anniversary

    by NorthStar559649 on 2020-03-15 10:33 am

    We had an incredible time with 3 other couples for our 20th Wedding Anniversary. The union station hotel was amazing in terms of how they took care of us and helped with extra requests that we had for our group. The hotel itself is very historic and beautiful and all of the staff went out of their way to make our experience one of the best ever. We had to coordinate logistics with people arriving from three different states and the team at Union Station Hotel were on top of it each step of the way. Our hope is to duplicate the trip next year and bring even more people. Thank you Bailey for making it so special.

    Owner Response
    NorthStar559649 - Thank you for sharing your kind comments and staying with us for your 20th Wedding Anniversary. We are so pleased you enjoyed the hotel as well the attention and service of our team members. We look forward to having you as our guest again very soon.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Second flawless stay at this hotel

    by sullgreg on 2020-03-14 02:03 pm

    We stayed at the Union Station Hotel in March 2020, just as the coronavirus situation worsened. We were in Nashville for a Guster concert, originally planning to stay 5 nights. We cut out stay short by 1 night, with no fees and no difficulty; the hotel was very gracious. Putting that aside, just like last year, we had a wonderful stay. Our room was great, as it was last year. Comfortable beds, great amenities etc. The staff at this hotel is so helpful and welcoming! Whether you want directions or recommendations, they are there for you. The bar/restaurant is terrific--we had great drinks and breakfast. The valet gave us a great recommendation for hot chicken. The location could not be better: right between Broadway and the Gulch. We will definitely stay here again, and we have already recommended it to others!

    Owner Response
    sullgreg - We thank you for sharing your kind and nice comments with us and your experience staying at the Union Station Hotel. It was great that you enjoyed the room, Carters Restaurant as well as having the best location in the city of Nashville. We do look forward to the next opportunity to welcome you back again.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Welcoming Bar

    by Felicia B on 2020-03-11 04:04 am

    We were not guests of the hotel but rather visitors to the hotel bar and historic lobby which is beautiful.
    Arriving during Happy Hour we enjoyed specialty drinks and a delicious goat cheese and honey with toast. We were frustrated however to find small spots of mold on the toast! Acting quickly the charge was removed, the dish replaced and apologies were accepted.
    Nothing could detract from the beauty of the setting and old world charm of our surroundings. The skylight roof is spectacular as is the beauty of the fireplace.

    Owner Response
    Felicia B - We thank you for sharing your comments and appreciate you joining us for Happy Hour. I am glad we were able to correct your issue immediately and would love to welcome you back again soon to enjoy the atmosphere of the restaurant and lobby.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Beautiful Hotel with Phenomenal Service

    by KippL2 on 2020-03-05 07:36 am

    The Union Station Hotel ( a Marriott property) is a fantastic place to stay in Nashville. Whether for business or pleasure travel, you'll be hard pressed to find a more charming, beautifully renovated, and historically significant building.

    The staff is very accomodating and friendly. That said, I have to give a special shout out to Shenouda. He exceeded my wildest expectations for exemplary service. Shenouda was incredibly attentive, intuitive and passionate in his job. He is skilled at personalizing his serice and made me feel like a VIP. Shenouda would often know what I needed even before I did during meals and snack breaks. He's smart and exudes warmth and genuine empathy for his guests. Thanks again, Shenouda!!

    Owner Response
    KippL2 - Thank you for posting your kind comments and for being our guest at the Union Station Hotel. As being a guest attending a meeting on behalf of the the entire team we are so pleased you acknowledged Shenouda which he will be so pleased and grateful. We strive to provide the best possible service to all our guests. We do look forward to your next visit with us and thank you once again.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review

  • Lovely Hotel

    by 640Pel on 2020-02-24 12:50 am

    Thoroughly enjoyed our long weekend at Union Station. Staff was very accommodating! Shout out to Chris,Jen and Amanda for being so friendly and kind! Close to lots of entertainment and and restaurants.

    Owner Response
    640Pel - Thank you for your review of the Union Station Hotel and we are so pleased you enjoyed your weekend with us as well as the service from our team members. Yes it does help to have the perfect location to be within walking distance to everything Nashville has to offer.

    At your service,
    Peter Wright - General Manager

    Peter W, General Manager at Union Station Hotel, Autograph Collection, responded to this review


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