Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Water's Edge Resort and Spa


    Water's Edge Resort and Spa
 in Westbrook

Reviews

TripAdvisor Traveler Rating:
956 Reviews
Latest TripAdvisor Reviews

  • Saturday afternoon drinks

    by rjcwolf on 2020-02-17 03:35 am

    Came in for drinks at the outside bar, seating was no problem. The usual Saturday wedding was going on but the public and wedding are pretty well separated as not to get in each other's way. Casual boating attire mixed with formal dress does not upset this place. Rock band was playing on the patio as soon as the outdoor wedding moved inside for the reception.Young, energetic bartenders were happy to make custom drinks of our choice and offered their own suggestions of crazy rum drinks. I've vacationed here before it was redone & turned into a "resort" and have been here for weddings; never having a bad experience. Great summer spot on the shore, menu choices to suit just about anyone; pool & beach access if you stay here.

    Owner Response
    We are thrilled that you enjoyed an afternoon with us and thank you for taking the time to write your review. We hope to see you again this summer for more live music and great cocktails.

    Stephen J, Manager at Water's Edge Resort & Spa, responded to this review

  • clear winter blues

    by Wactionbill on 2020-02-17 01:19 am

    A very relaxing weekend. The food was excellent. Weekend package with spa. was a great valve. Could hear people in hallway was only downside..some soundproofing would help.Overall a great experience definitely will be back.

    Owner Response
    Thank you for telling us about your stay and we are glad that you enjoyed our spa and restaurant during your visit. We look forward to seeing you again soon.

    Stephen J, Manager at Water's Edge Resort & Spa, responded to this review

  • One night stay for Valentine's Day

    by bally-in-CT on 2020-02-15 04:55 am

    My wife and I spent one night at The Waters Edge Resort as a local get away for Valentine's Day. Having lived 20 mins away for almost my entire life, we have heard about it many times and finally said we would give it a try.

    First was the check in. Quick, easy and the staff member was pleasant. We made our way to the room, second floor standard queen room, which was clean and nice, but very standard for hotel rooms. I know this place has incredible rooms for those willing to pay more, but this room was standard.

    We then went to the bar/restaurant inside the hotel as happy hour was from 4-6 and we wanted to grab a drink and get a feel for the place. So this is where my review drops a bit. The bar was not busy, maybe 10-12 people total. We sat right at the bar and waited for quite some time before being acknowledged. Finally Rob came over and took our order. The drinks were made well, but the service was terrible. Every time we tried to get another drink, it took serious effort to get the bartenders to acknowledge you. Finally I got Rob's attention and ordered another round, I then asked him, "Is there live entertainment tonight?" He responded, "Yes," and turned away and never followed up. Come on, you are in the service industry, make me want to stay or come back for the show later. They turned their backs most of the time and ignored those seated at the bar. We returned later in the night for the live entertainment and had the same experience with other bartenders. Of course it was much busier then.

    The people next to us made a comment to one of the other bartenders about the service, but I only heard parts of it. Flat out, it was terrible.

    We then went to the pool area to look at the pool/hot tubs and asked the lady working about hours and restrictions. She was nice, informative, helpful and even cracked a joke with us. Maybe she should be working in the bar! We did swim and hang out a bit in hot tub, which is nice. The locker rooms could use some updating though.

    Ok, so why do people go here? Location! It is incredible. We are returning for a wedding in July and plan to spend some time outside as it sits right on the water and is hard to beat.

    Check out was simple and the 20 min ride home was easy as well. Here are some quick points:

    Parking: easy and free
    Surrounding area: nice, bars and restaurants in immediate area
    Noise: Standard for any hotel
    Cleanliness: Very clean
    Beds: not a great night sleep, but not the worst
    Drinks: Made well, average prices

    Would I stay again, yes and will in July. But hope the bartenders get some personalities and training on service.

    Owner Response
    Thank you for taking a moment to tell us about your stay for Valentine's Day and we are sorry that your experience at the bar was not up to our own standards. We expect all of our staff to be warm and accommodating with our guests, as you experienced with our front desk and gift shop staff. We will be sharing you review with our bar manager so they can speak with their team to elevate the level of customer service they provide to our guests.

    You mentioned you will be returning in July for a wedding and I hope that during that visit you get to take advantage of our beautiful grounds and see a difference in the service at our bars.

    Stephen J, Manager at Water's Edge Resort & Spa, responded to this review

  • Winter at Waters Edge

    by MargaretM3554 on 2020-02-09 10:00 am

    A beautiful resort that offers all the amenities you could ask for. Assistance with luggage at check in, drinks at the bar, dinner in the restaurant and spa treatments were consistently high quality. I would definitely return to Waters Edge in the future.

    Owner Response
    Thank you for taking a moment to tell us about your visit to the resort. We are so happy that you enjoyed your stay with us and look forward to having you at the resort again soon.

    Stephen J, Manager at Water's Edge Resort & Spa, responded to this review

  • Very relaxing

    by Mark W on 2020-01-28 04:36 am

    We didn't get the ocean view, but we had a nice, clean up to date room. You could hear people in the hallway quite easily. A heavier door would be better. The views we did see were nice. I can imagine summer is a much better time to visit. The price was very reasonable for what you get. Their Sunday Brunch, which e did not try, looked like it would be wonderful. Nice helpful staff. Bed was comfortable. I would return again if in the area.

    Owner Response
    Thank you for telling us about your stay and we are glad that you enjoyed it. The resort is a great place to visit anytime of year with the summer being the best time to enjoy our beachfront. We hope to see you at the resort again soon.

    Stephen J, Manager at Water's Edge Resort & Spa, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.