Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

XV Beacon


    XV Beacon
 in Boston
    XV Beacon
 in Boston

Reviews

TripAdvisor Traveler Rating:
1187 Reviews
Latest TripAdvisor Reviews

  • Centric and historic

    by Tara J on 2018-08-06 12:50 am

    The hotel itself is interesting because it used to be a transit authority center and then a School Commission building for many years. Being a teacher I thought the latter was funny.

    The rooms were filled with amenities, the gas fireplace warmed us up. The shower was super luxurious. The bed was ultra comfortable.

    We enjoyed an appetizer of oysters next door, a car service that dropped us at dinner and a walk to the park and Charles street for some shopping.

    We checked out a bar where JFK frequented right around the corner.

    In the morning we literally crossed the street and had a tasty breakfast at a French Caf?.

    We didn't get to try Moo but opted for Lemoncello's Italian restaurant which was delicious.

    The location really allows a person to experience some of the best of Boston right outside the hotel.

    The cons: only one elevator

  • Underwhelming experience

    by Alexander_Min on 2018-08-04 06:14 am

    I'd like to share my "travellers rule of thumb" in this forum. And that is: if the hotel wifi is poor, the rest of the services are too. And in this case the wifi was erratic and for one day even completely unavailable. And once more my rule of thumb (unfortunately) applied.

    To start with the positives - they do get a few things right here. The hotel has a great location for exploring Boston and the building is fantastic on the outside. They have a complimentary car service to drive you around Boston. But make sure to plan ahead because it seems in popular demand. And oh yeah: the view of Boston from the rooftop terrace is really great!

    Unfortunately the positives stop there - the hotel doesn't live up to its nightly 570 usd price tag (if you take the standard room). Just too many things completely miss the mark. The whole hotel feels like it has seen better days.

    From the carpet in the corridor, the broken ceiling near the fitness area, the smelley staircases, some of the furniture in the room, the luggage trolleys of the bellman - all of it looks completely worn-out. Also the plumbing requires an urgent overhaul. During our stay our toilet got clogged (we honestly didn't do anything strange!) twice, forcing my family in embarrassment four floors down to the basement toilet whilst engineering was repairing it. The shower had a mind of its own too - even when it felt stable after a minute - it could turn from freezing cold to burning hot in a few seconds - it was impossible to have a normal shower.

    Even the fire alarm added to the storyline. The whole hotel was woken up by false alarm at a very unfriendly time in the morning. That can be bad luck - but not if happens twice: our neighbours mentioned the same happened the day before at an even unfriendlier hour.

    Most staff was "doing their duty" but in an uninspiring / underwhelming way, this applied in particular to reception and congierge staff. For instance - we asked the congierge for help to book a whale-watch tour. They needed to get back to a tour company - but the result of their query was never fed back to us, even after asking status updates for four times! Personalized service should be an aspect that sets boutique hotels apart from the hotel chains - but in this case it was amateurism.

    Unfortunately we already paid at check-in - but despite that we even considered moving hotels, it was that bad. I am completely amazed by the many positive reviews on this forum - in my view this is a hotel that only pretends to be a luxury hotel.

  • Seriously? Good Reviews?

    by LeftCoastGirl on 2018-07-23 04:59 pm

    It honestly mystifies me that this hotel has gotten so many good reviews. Our experience was terrible. We were booked for six nights, and we only stayed two -- we left as soon as we could find availability at another hotel.

    Our room was cramped, ugly, and DARK! It was so dark that we literally had to wear headlamps to see anything, even during the day. And by "literally," I mean LITERALLY. It was kind of unbelievable. Anything that was not directly underneath one of the few weak lamps was completely hidden in shadows. Corners, nooks, drawers, my suitcase open on its luggage rack, my shoes beside the bed -- we needed our headlamps to see any of this. We carry headlamps when we travel anyway, for emergencies and reading in bed when the other person is asleep. I never expected to need my headlamp to put on makeup in a hotel bathroom mirror!

    The windows didn't help. Both looked out over dirty alleys onto the walls of nearby buildings. Opening the curtains didn't bring in any light, so we just kept the curtains closed to hide the pigeon droppings and dead plants on the window box.

    When we first arrived and saw our room, we went down to the front desk and asked if we could be moved to a larger, brighter room. We were told by the apathetic concierge that if we wanted two beds (her tone implied that this was our fault), that was all they had. In fact, she said, the hotel was pretty full. But when, the next day, we went back downstairs and told them that we would be leaving because we had found better accommodations elsewhere, suddenly they had PLENTY of available rooms! Bright, spacious rooms, they said! And they would be happy to give us much cheaper prices! The desk clerk went on with this hard-sell until he knew my husband wasn't giving in. I have to say that this is the one good mark the XV Beacon gets: they didn't try to throw any fine print at us and did not charge us anything more.

    The hotel we moved to (reviewed separately) was more luxurious, really spacious, bright, beautiful, with stunning views and in a much nicer area. All this at literally half the nightly rate of the XV Beacon. (Literally. Half the price.)

    A few more low points: the turndown service was pretty pathetic. I don't really need turndown to begin with, but this one included the housekeeper's rearranging all my things on the bathroom counter. Really? This has happened once before, at the Four Seasons Maui (another hotel I gave a low rating as being overpriced and underwhelming). Is this some kind of value-added service the housekeepers are instructed to do to make up for its being a lousy room? She took all of my carefully arranged cosmetics, jewelry and medicines and set them out her own different way, for no apparent purpose. This really bugs me. Please leave my stuff alone. I couldn't tell that anything was missing, unless it was a few pills from one of my med bottles (in which case, have fun with the estrogen and blood pressure meds!)

    I cannot attest to the cleanliness of the room -- it was too dark to see well enough. I did shudder to think what dirt and stains might have appeared had there been more light. If I couldn't see anything, then neither could the housekeeper . . .

    The shower was sometimes nice and hot -- except when it was cold or tepid. This varied, with no particular pattern. The fixtures were either old or just faux-vintage and cheap. Ditto the rest of the decor.

    I did not care for the north Beacon Hill neighborhood. It may have been nice in the past, but now it has many transients, sketchy people -- and police presence. I didn't feel safe sometimes there. We moved south to a hotel on Copley Place, which was a much nicer area and close to the Boston Gardens, easily walkable to the Freedom Trail and Boston Common.

    One more thing: if you do stay here, beware of the many "guest services" the hotel will rather aggressively offer you (when you reserve, in emails ahead of time, and on check-in). We didn't use any, so we are not sure what surcharges might have been added, but we guessed that the concierges have "special" relationships with some restaurants. I was told by the hotel that I should not call any restaurants directly to make reservations: it was the busy season, and I would not get a table anywhere. Instead, have one of their concierges make the calls; they "know every good restaurant in town and know people at all of them -- they'll get you in." This was hogwash. We only had to make reservations once (at one of the highest-rated seafood places on TripAdvisor), and that was at the last minute; and we just walked into every other place we ate. We had excellent meals our whole stay and there were always plenty of tables available.

  • Elegant well-located boutique hotel

    by BAM1113 on 2018-07-17 05:36 am

    My husband and I had stayed at XV Beacon many years ago and I chose to return this year for a brief weekend stay to treat my husband Stu to a birthday celebration. It fully lived up to our high expectations! I only wish we could have stayed longer. We adore the style of the hotel and its intimacy.

    We arrived very early in the morning, were warmly greeted, including birthday wishes for Stu, and were pleasantly surprised to find that our room was ready. We had booked a Boston Common Studio, and while I had requested a higher floor, the convenience of having the room early was worth taking the available one on 4.

    The studio is lovely with big windows overlooking Beacon Street with a view of a leafy sliver of the Boston Common. The room was spacious, spotless and well maintained with elegant decor and terrific amenities. We had a comfy couch, sitting chairs, a large desk and king sized bed. Being summertime, we didn't use the fireplace though we confirmed that it worked. Ivan, who escorted us to our room with our bags, gave us the best orientation of all of the room's features that we've ever experienced in a hotel. During a thunderstorm we hunkered indoors and appreciated the variety of programming available on the flat screen TV. For a modest price we watched a movie that's in the theaters currently. Details matter and during evening turndown service, we were delighted to find that the housekeeper had tied my charging cord, which I'd left plugged in by the nightstand, with a ribbon to tidy it up. On the first evening she also delivered a scrumptious and very generous slice of chocolate cake with a candle to recognize Stu's birthday. We shared it for dessert after dining out.

    When we checked in the fellow at the front desk asked about our plans and booked their house Lexus to drive us to dinner on both nights of our stay, which is a free service. The driver gave us his card to call him for the return, however, the weather was glorious and we preferred to walk back to the hotel after dinners in the Back Bay. We also arranged for the car to take us to the airport when we departed, which cost about the same as a taxi. The drivers were terrific. I'm very well organized, and we've visited Boston on other occasions, so we didn't need the concierge to help us with anything during our stay, but they're there if you need them. If you have any interest in history, don't miss the free tours of the Massachusetts State House, which is a stone's throw from the hotel. It's an easy walk to the harbor area and we also walked to the Museum of Fine Arts, which is a bit further afield, but a lovely walk through the Common and Public Garden and along the Fens on a nice summer day.

    We didn't have breakfast at the hotel, but enjoyed lunch at Mooo. We'll review that separately but can attest that it was an excellent experience.

    There are only 2 old-fashioned elevators and one was out of service for part of our stay, however we didn't have any unreasonable wait times, and we could always take the stairs. Garbage trucks do make some noise in the early morning hours. It was not a major problem for us since we're early risers, but you might want to bring earplugs if you're on a low floor. Other than that, it was really quiet inside and out most of the time and we slept well. We love the rainfall shower, excellent water pressure and volume, though we had a minor issue with the temperature regulation one morning. We mentioned it to the front desk and it was fixed promptly.

    It's not a bargain hotel, but the prices are well in line with the quality of the accommodations and service. In all we had a wonderful stay and would gladly return.

    Owner Response
    On behalf of the XV Beacon team, we thank you for your wonderful feedback and enjoyed celebrating your special birthday occasion with us. We will be sure to share your review with those team members whom made your stay extra memorable and we look forward to having you back soon!

    Warm Regards,
    Amy & XVB Team

    ksmith1515, Director of Sales at XV Beacon, responded to this review

  • Best Boston home base

    by Meridan Z on 2018-07-15 11:28 am

    XV Beacon is such a friendly, classy, full-service boutique hotel - there really is no equal in the downtown Boston area. You cannot beat the location as it is just minutes from the Boston Commons and the staff is over-the-top helpful. All of the smallest details have been intentionally thought out with music playing in our rooms when we return to a lovely fireplace in each space. Five stars every time we stay there!


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.