Castle Hotel Windsor

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TripAdvisor 2263 Reviews

  • Worst night ever

    Worst night ever

    by 92kimberlig on 2020-10-19 03:36 am

    When making my reservation, I asked for a ground floor. I received a confirmation e-mail and was assured of my request. When I arrived, I was put on 1st (2nd) floor. I was told there was a lift near by so stairs would not be used. OK, so I got off the elevator only to find my room was in an area where 6 stairs were required to get up to it. I also requested a 5am wake up call and a taxi for 6am. The wake up call never happened, luckily I awoke at 5:20. Hopped in for a quick shower only to find there was NO WATER. I called downstairs to ask if there was some trick to turning it on and they stated No. Then I asked what happened to my wake up call and was told it was never written down along with the request for a taxi. For the amount of money I paid, a shower would have been nice or at least a partial refund.

  • Very Good

    Very Good

    by stephnick on 2020-10-17 010:45 pm

    Lovely one night stay. Very clean with excellent Covid measures in place. Breakfast superb. Will definitely stay again. Location couldn't be better with free parking included. We were permitted to park when we arrived at midday.

  • A pleasant stay

    A pleasant stay

    by Ray F on 2020-10-17 02:36 am

    Brilliant position with car parking. Welcoming professional staff throughout ,comfortable bed and
    pillows, good WiFi and large screen TV.
    *We did have some issues which were taken on board and resolved by Penn the manager - I consider this
    can surely add to a positive review

  • Exceptional Birthday afternoon tea!

    Exceptional Birthday afternoon tea!

    by sophcarr on 2020-10-16 11:39 am

    When visiting Windsor afternoon tea at the Caste hotel is a luxury royal experience you MUST do. On arrival we were greeted by Karolina who was professional and charming. We had a lovely table next to the fireplace with birthday touches for my Grandma's birthday including an amazing view of the castle. The afternoon tea was delicious with jumbo scones which were baked to perfection. Tasty cakes and fresh sandwiches with a royal loose tea menu given. The service was nothing less than five star with constant looking after from Lukasz. A beautiful birthday plate was given as well and all the staff staff wishing my Grandma Happy Birthday. The afternoon was amazing and I could not thank the staff at Castle Hotel Windor enough for this fantastic Royal afternoon tea.

  • Excellent location!

    Excellent location!

    by LolJY on 2020-10-13 01:25 pm

    This hotel is in a perfect location for anyone visiting Windsor. It's virtually opposite Windsor Castle, with the shops and restaurants all a very short walk away. The staff were extremely helpful and friendly, especially Laura who checked us in and helped with storing our bags. We felt very comfortable during our stay, and the hotel have taken every precaution in terms of Covid. I would recommend this hotel to all of my family and friends.

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