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El Convento Hotel


    El Convento Hotel
 in San Juan
    El Convento Hotel
 in San Juan

Reviews

TripAdvisor Traveler Rating:
3068 Reviews
Latest TripAdvisor Reviews

  • Place to stay in old sj if traveling short

    by Boating0804 on 2020-02-27 03:03 am

    If you are planing a trip of two or three day this is the place to stay. Spacious rooms (with classic decor) great location (walkable to all major sight seeing thru the old San Juan, pubs, restaurant), good onsite restaurant, good bar and they have complementary happy hours at 6pm with cheese, wine, water and other.

    This is not the luxury type of hotel. For that luxury go to vandervilt or la conchs. However thi is a historic hotel inside the old San Juan town.

    Must stay.

  • staff really helped me out

    by bwatt007 on 2020-02-26 12:01 am

    Carol Rodriguez went out of her way to make me feel like she personally cared about me. I was not feeling well while staying at EL Convento and Carol helped me get food and water to begin to feel better. It sounds like a small thing but knowing that someone actually cared was really amazing. thank you Carol!

  • Totally worth it!

    by dianeg397 on 2020-02-26 07:49 am

    I have had drinks several times at El Convento, in the lovely outdoor terrace, and had always wanted to stay here. It is old Caribbean living at its best. Well, finally, the opportunity arose, and we stayed for 4 nights and were happily glad we did. First of all, the location is hard to beat, in the middle of old San Juan, surrounded by shops and restaurants and history. Our room was on the 5th floor, beautifully appointed and comfortably sized. The bath, while not huge, had extra shelves for toiletries and personal stuff. And there was just enough furniture to unpack and live comfortably. There was a turn-down service which we had on the first two nights but not the last two. What's with that? Surpringly, the room was very quiet, even with a loud reception on the ground floor one night. And only one elevator, but we never had to wait for it. We loved the coffee and fruit every morning and the nightly wine and cheese every night, just for guests. We ate at all the restaurants and bars and were very happy with food and service. Actually, the only item that i would want is access to a beach, but with Old San Juan at our doorstep, who cares?

  • A decent stay, but be warned....

    by illbeinthecar on 2020-02-25 11:42 am

    A great location on foot, but difficult to reach by cab/Uber. It took us 20 minutes to travel about 500 feet one evening, after returning to town. Also, our beds were not changed during our four-night stay.

    And finally, there was a family there that seemed to view the entire property as a playground for their children and management agreed. We were at the pool on the 5th floor, when the sun came out for a bit after the rains. A childrens activity took place below on the 3rd floor hospitality suite which opens to the pool. When I called the front desk to complain about the screaming and squealing (I raised four kids, I am okay with kids), I was told, "Thank you for letting us know. There was a sign on the elevator." When I protested further, I was promptly dismissed with a "let us know if you have other needs," and hung up on.

    Not exactly the ratings and tone you want to set for your hotel.

    I don't mind families at all, I do mind parents who view hotels as their playgrounds for their children.

  • Fascinating Classic Hotel with all the Best Amenities

    by Dana A on 2020-02-24 05:21 am

    We stayed two nights shifting time zones before a Caribbean Cruise. The staff was fantastic in arranging a private tour of Puerto Rico outside San Juan and getting a ride to the cruise ship, but the real treasure here is the hotel itself. It is an old classic hotel but with new features like a workout room, a library to sit and talk (or drink), a computer room, and a delightful roof garden where free wine is poured each evening at 6 PM. They also have a great bar and breakfast service in the inside courtyard. What is not to like!


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