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Hayes Mansion


    Hayes Mansion
 in San Jose

Reviews

TripAdvisor Traveler Rating:
1689 Reviews
Latest TripAdvisor Reviews

  • Racist, bad management

    by 808_yanet on 2020-01-03 010:21 pm

    As soon as we got there they were rude, the front desk was extremely rude and snooty looking at us as if we didn't belong there. As we get to our room;130; we see that it is the elderly /disabled room; like we're not even 40. It had a elderly seat for the shower, the shower is super short.. The shower is three feet tall with a removable head, it was hard to shower comfortably, the shower spout would pop out harshly when we put it up to the shower head. No fan either in the bathroom, so it was stuffy in there after the shower, with a weird smell in it, like sweat and old mold. The curtains were missing rods making parts of the curtains sag. There was a hole in the ceiling exposing the water sprinkler, like a literal hole! We went for a walk around the premise, since it is historic. And every single employee who saw us looked down at us, as if we were doing something wrong. One asked if we were guest, and not til we said yes did she act somewhat decent. Even the security guy was following us around! In our walk through we saw that they are remodeling. Even after they remodel I'm never coming back. I understand it's an old place, but it should not be treated poorly. I paid to be here, my money gives them their jobs, they need to understand that and get off their high horses.

    Owner Response
    Thank you for taking the time to provide feedback, as we are always looking for ways to better our service and product. I do apologize for your recent stay at our hotel and can assure this isn't a normal occurrence for the hotel. I would like to speak with you to discuss your stay please contact me at (408) 362-3200 or Brittney.Hobbs@interstatehotels.com. I look forward to speaking with you.

    Mobile05414036831, General Manager at Hayes Mansion, responded to this review

  • Our go-to hotel 8n San Jose

    by 570ginnis on 2020-01-01 03:35 pm

    When we travel to see the kids and grandkids, Hayes Mansion is the nicest, most reasonable spot we have found. We've stayed numerous times for a quiet room, good bed and lovely setting. There is even a great park next door for a nice walk or run. We're thankful for sprawling Hayes Mansion.

    Owner Response
    Thanks for the lovely review!

    It's wonderful you've had such fantastic stays at Hayes Mansion! We strive to share a relaxing and restful experience with all of our guests. We're delighted you enjoyed our comfortable bedding so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience!

    Have a fantastic day!

    Mobile05414036831, General Manager at Hayes Mansion, responded to this review

  • Our new favorite in San Jose

    by 1stLadyrider on 2019-12-23 06:59 am

    Finally a hotel with adequate lighting in the vanity area. I'm so tired of trying to put on my makeup in the typical dim light of a hotel room. This place has two sinks, so we can both get ready at the same time, and wonderful lighting. The property is beautiful, the perfect blend of historic architecture and modern amenities. It is in a quiet, peaceful residential neighborhood, next door to a lovely park. The room was large and comfortable. Excellent bed and bedding. Staff were all helpful and friendly.

    Owner Response
    Thanks for the excellent review!

    We're delighted your time at Hayes Mansion was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our beautiful decor and top-notch amenities as well as our comfortable rooms. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

    Have an amazing day!

    Mobile05414036831, General Manager at Hayes Mansion, responded to this review

  • KUDOS TO HOTEL FRONT DESK STAFF JACKIE !!!

    by jusjon1969 on 2019-12-18 06:04 pm

    Absolutely provide the best experience of being at home away from your home. The courtesy and warm hospitality from your front desk JACQUI made me feel very welcome and will definitely come back. Thank you JACQUI

    Owner Response
    Thank you for the fantastic review, Francisco!

    We're delighted to hear that you had an amazing experience at Hayes Mansion! We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Jacqui! We look forward to hosting you again soon for another fantastic experience!

    Thank you again for sharing your review. Have a lovely day!

    Mobile05414036831, General Manager at Hayes Mansion, responded to this review

  • Security let someone into our room

    by Eva Lynne B on 2019-12-18 06:02 pm

    At 1:20 a.m. we heard a knock on our room door. Next thing we knew, the door opened and a very drunk female announced herself "It's M__", someone we did not know, and someone that shouldn't have been let into our room. I called the front desk and got "Oh, I'm sorry". Really????? Never got a real apology or acknowledgement of their screw-up. They didn't ask her for her room card or check which room she should be going to (apparently, she was too drunk to remember). Needless to say, I wasn't able to get back sleep for a couple of hours, jumping at every sound.
    The property is nice, could be called upscale, but the room smelled musty and the carpet was dirty. I spent a good amount of time in the parlor by the lobby and noticed that glassware sat there for over 24 hours, even more after a busy Friday night...looked like a frat house.

    Owner Response
    We appreciate the time you took to give us feedback, Eva.

    Our staff takes a lot of pride in the one of kind service we provide. It's very disappointing to see your experience with us was not the standard we're accustomed to sharing. We always strive to exceed all of the needs of our guests. We'll be sure to address your concerns internally and we would love to show you how hard we work to give our guests the best service in the future.

    We hope to share a more positive experience with you soon.

    Mobile05414036831, General Manager at Hayes Mansion, responded to this review


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