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Hilton Chicago


    Hilton Chicago
 in Chicago
    Hilton Chicago
 in Chicago

Reviews

TripAdvisor Traveler Rating:
6151 Reviews
Latest TripAdvisor Reviews

  • Really disappointed

    by boston75 on 2019-05-23 06:56 pm

    Checked into one of the worst rooms I've seen in a while... This room looks like a motel 6 room. Front desk unable to get us a better room but hopefully will tomorrow. At this point, would not recommend staying here. Wish I had booked any other hotel in Chicago.

    Ceiling has water damage and is very low. Small windows and tiny bathroom - doesn't even fit a soap dish on the sink.

    Owner Response
    Dear Valued Guest,

    Thank you for taking the time to share your comments regarding your recent stay. Please accept our most sincere apologies for the lack of service and satisfaction you experienced. This is certainly not the normal high level of service we provide. Please know that your experience does not reflect the overall performance of our hotel when it comes to service and product. We truly value each and every one of our guests and would want nothing but the best experience for them.

    We are regretful that you were disappointed with your stay and would like to have the opportunity to make it right. In this regard, may we request you to please contact our Front Office Managers at 312-922-4400 to discuss the issues noted further.

    We look forward to hearing from you.

    Sincerely,
    Brian Marchi
    Hotel Manager

    BrianMarchi, Manager at Hilton Chicago, responded to this review

  • Great Front Desk Experience!

    by pjoe12 on 2019-05-23 11:47 am

    My wife and I checked in to this beautiful hotel and were so impressed with the customer service. There was a conference happening and there were lots of people, but our front desk staff member was exceptional. Carsarra was attentive and helped put us in the best room for us as our reservation was booked for 1 person but we actually had 2 (totally our fault). After finding the best possible room for us, she explained everything thoroughly with kindness and compassion. She and all the staff at the front desk were feeling the pressure as more people attending the conference were coming all at once, but everyone working kept their cool and I appreciate that. I even learned that she started off cleaning rooms at the Hilton, which gave her insight on which rooms were the best, so I'd have to agree with whom ever the manager was who was able to spot her customer service skill set and put her in the front desk position. Overall I have been very impressed with the Hilton Chicago in cleanliness, organization, and customer service, and look forward to coming back.

    Thanks for the view Carsarra!

    Owner Response
    Dear Valued Guest,

    Thank you for the detailed review of your past stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience.

    I am especially delighted to hear that our Guest Service Agent Carsarra made such a good impression on you and that her quality of service was greatly appreciated. Please be certain that she will be recognized for her efforts.

    We hope to have another opportunity to serve you the next time you visit Chicago so we can show you the true spirit of hospitality for which Hilton hotels are known.

    Sincerely,
    Brian Marchi
    Hotel Manager

    BrianMarchi, Manager at Hilton Chicago, responded to this review

  • Above and beyond!

    by A_Gomez_III on 2019-05-22 07:42 am

    My wife and I recently checked in at the Hilton Chicago, because this was my wife's company event we asked if they could accommodate the spouse (me).

    The Hilton agent Florida (yes like the state) was so understanding and was able to provide a larger room to accommodate the two of us.

    Florida the agent not the state was so helpful and friendly, she really made our two night stay truly memorable....thank you FLORIDA!

    A. Gomez,

    Owner Response
    Dear Valued Guest,

    Thank you for your review of your past stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience.

    I am especially delighted to hear that our Guest Service Agent Florida made such a good impression on you and that her quality of service was greatly appreciated. Please be certain that she will be recognized for her efforts.

    We hope to have another opportunity to serve you the next time you visit Chicago so we can show you the true spirit of hospitality for which Hilton hotels are known.

    Sincerely,
    Brian Marchi
    Hotel Manager

    BrianMarchi, Manager at Hilton Chicago, responded to this review

  • Amazing service

    by Anna F on 2019-05-22 03:52 am

    As an airline employee, I truly appreciate a great customer experience and that is what Julius Doxy gave me and my colleague. He is amazing! Great personality and is willing to go the extra mile. Thanks Julius, you rock!

    Owner Response
    Dear Valued Guest,

    Thank you for your review of your past stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience.

    I am especially delighted to hear that our Guest Service Agent Julius Doxy made such a good impression on you and that his quality of service was greatly appreciated. Please be certain that he will be recognized for his efforts.

    We hope to have another opportunity to serve you the next time you visit Chicago so we can show you the true spirit of hospitality for which Hilton hotels are known.

    Sincerely,
    Brian Marchi
    Hotel Manager

    BrianMarchi, Manager at Hilton Chicago, responded to this review

  • Gorgeous!

    by riceburnergrace on 2019-05-20 05:17 pm

    I was here for the NRA show and there were three other large conferences at the same time. It should have felt crowded but it didn't. Front desk staff was awesome (shout out to Tom!). Room looked like it was recently remodeled and was beautiful.

    Owner Response
    Dear Valued Guest,

    Thank you for your review of your past stay with us. It was a pleasure to receive your positive scores in our overall service and accommodations. It is always great to hear we are meeting the expectations our guests have come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience.

    I am especially delighted to hear that our Guest Service Agent Tom made such a good impression on you and that his quality of service was greatly appreciated. Please be certain that he will be recognized for his efforts.

    We hope to have another opportunity to serve you the next time you visit Chicago so we can show you the true spirit of hospitality for which Hilton hotels are known.

    Sincerely,
    Brian Marchi
    Hotel Manager

    BrianMarchi, Manager at Hilton Chicago, responded to this review


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