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Hotel Skyler Syracuse, Tapestry Collection by Hilton


    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse
    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
553 Reviews
Latest TripAdvisor Reviews

  • Future SU student visits campus

    by jamies938 on 2019-02-17 02:30 pm

    Great location! Close to M street and campus.
    Free parking!
    The room was nice and clean.
    There were many breakfast choices.
    The only downside was that the floors squeezed. It was as if the put carpet over wood without cushioning under the rug. All night long you could hear noise above and out in the hallway.

    Owner Response
    Thank you for taking time to let us know how your stay was while visiting Hotel Skyler. I would like to apologize for the outside noise you had to experience while staying with us. I will pass along your feedback with Upper management. I would like to thank you for staying with us and hope you stay with us again in the future. Feel free to contact me directly for assistance with a better room option.

    Rhonda Evans

    WoodbineManager, Manager at Hotel Skyler Syracuse, Tapestry Collection by Hilton, responded to this review

  • Diamond HH member not happy!

    by Crafty_Beer_Mermaid on 2019-02-17 05:20 am

    This hotel customer service was so rude! They were all on their phones or the computer and did not want to interact with us. The maintenance guy was so nice and friendly but he was the only one.
    We initially checked in to their treehouse suite, which is cool but not practical as the bathroom is separated from the bedroom (another couple also changed rooms when finding this out).
    So we asked for a regular king room , which was much nicer and more spacious.
    The floors creak really bad in this hotel. And they did not place their parking lot while we were there which made it tough to park and left several spaces unusable. They just put some orange pellet chemical down but no shoveling.
    I just can't get over the way we were treated here.
    I would not go back!

    Owner Response
    Thank you for your loyalty as a Hilton Honors member. We value your feedback good or bad. I will use all you concerns as a learning opportunity and review this with our desk staff on better ways to engage all of our guest. I would also like to apologize for the lack of customer service tWhile staying with us. I will also share your concerns with upper Management for further review of some of your other concerns. Again, thank you and if you do decide to stay in Syracuse and are willing to give us another try please will free to contact me directly.

    Rhonda Evans

    WoodbineManager, Manager at Hotel Skyler Syracuse, Tapestry Collection by Hilton, responded to this review

  • Interesting place but better choices

    by LoveTripadvise on 2019-02-13 02:00 pm

    This is one of Hilton's "upscale" properties. It's an interesting reuse of an old temple.

    Breakfast not really better than a Hampton, worse than Embassy.

    Staff is friendly when you engage with them but not welcoming or professional. Each evening when I came in was not greeted and you walk right past them.

    Room floor creaks with most steps - glad I'm on upper floor.

    No usb chargers in room - I was just about to stop bringing my charger becuase all other Hilton group properties I've been in over past two or three years had them. A surprise omission in an upper level property.

    Dinner "bar food" sub par. So no good way to relax and work - you gotta go out for dinner.

    My two cents to management is to step up their game and run this place commensurate to the upscale nature of the property and raise the rates a bit too.

    I don't plan to stay here again.

    Owner Response
    Thank you for your loyalty as a Hilton Honors member. We value all feedback good or bad and appreciate you taking time to complete your survey. My apologies if we didn't meet you expectations and will review all your concerns with our staff and Upper management. Again, thank you for your feedback.

    R. Evans

    WoodbineManager, Manager at Hotel Skyler Syracuse, Tapestry Collection by Hilton, responded to this review

  • Great boutique hotel near Syracuse University.

    by Pat B on 2019-02-12 11:37 am

    Rooms are nice and the people are great. Walking distance to SU. Has a little bar and restaurant but you wont rely on it as your only source of food. Great free breakfast. Free parking. Good vibe for a hotel.

  • Go 'Cuse

    by Nomad44526357300 on 2019-02-09 04:23 am

    Stayed here for a Syracuse basketball game! Perfect location, and the stay was flawless. Proximity to near by bars and restaurants was great. Just a short walk to the dome, and the parking situation was ideal


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