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Hotel Skyler Syracuse, Tapestry Collection by Hilton

    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse
    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse


TripAdvisor Traveler Rating:
650 Reviews
Latest TripAdvisor Reviews

  • Steps away from Syracuse Stage

    by roadrun50 on 2020-02-11 12:15 am

    This hotel is a five minute walk to Syracuse Stage and fewer to a number of the medical units. The historic building has been renovated to accommodate comfortable "green" rooms. Rooms in the original building itself are on the first floor. The breakfast buffet features freshly prepared eggs, breakfast meats, oatmeal and a variety of baked goods. The small bar serves a light menu of what are essentially appetizers but fairly hearty if its a snack you want with the full service bar. Bath amenities, linens and bed comfot are what you'd expect from a Hilton property.

  • The Best Place to Stay When Visiting SU

    by Voyager688508 on 2020-02-10 12:12 am

    This is absolutely our first choice whenever we come to visit our son at SU. Nothing comes close to quality and convenience. Boutique hotel feel with the connection to Hilton is great. Service is always fantastic.

  • Unappealing stay

    by esa81 on 2020-02-04 07:03 am

    I stayed here for one night while visiting Syracuse University. The building is stately and historic on the outside, but what we found on the inside was a mixed bag with some things that were flat out unappealing.
    Part of this apparently has to do with the conversion of the building into a hotel space. The floors in parts of the hallway and our room had the hollow feel of carpet over plywood. The floor area between our two beds actually squeaked underfoot. Not only was this flooring unusually loud - we could easily hear other guests walking around - but it made the whole place seem cheap and unfinished.
    A lot of other things contributed to the feel of a cheap hotel. Our room (two queens on the first floor) had no soap dish in the bathroom. The closet had a curtain instead of a door. There were no electrical outlets available near the bed. There was a big gap at the top of the drapes where bright light shone through from fixtures on the wall outside, preventing the room from being fully dark. (Our room looked over the parking lot - if we had stayed longer I would have asked to move). The thermostat in our room didn't work, and we were stuck with cool air blowing all night when we wanted heat. Worst of all, when I opened the mini fridge just before we went to bed I was horrified to find visible mold inside. Seeing this made me question the cleanliness of the rest of the room, AND the rest of the hotel.
    On the plus side, the location is very good, parking is free and easy to access, and breakfast is included (though nothing special). The front desk staff that we dealt with were extremely friendly and enthusiastic about the hotel, and the woman on duty in the morning when I reported the mini fridge mold did appear surprised and said they would take care of it. But I'm very bothered by the fact that such a situation would go unnoticed by housekeeping in the first place.
    This hotel is part of Hilton's Tapestry collection, which it describes as "upscale," but I didn't find anything upscale about it. I would not stay here again.

  • Been staying here for years, really has gone downhill

    by brilinbar on 2020-02-04 05:04 am

    As far as our stay here our my thoughts.

    1, Toilet was running the first night all through the night. Front desk was able to contact electrician to make the adjustment.
    2. Mattress is way to soft and very uncomfortable
    3. Walls are paper thin. People up above us were walking around all night each night. Lots of loud floor creaking. People next to us were also incredibly loud at about 1:00 at night. I would not be surprised if you had other complaints.
    4. The bartender was not there after the Duke game at the dome.. It looked to us that many others also were looking for a drink. Lobby was dark and uninviting.
    5. If you are going to put sour cream and other things in the scrambled eggs it really should be labeled so people know what they are eating.
    6. We missed the newspapers. I realize many read on their phones and tablets, but some of us old timers like an actual paper.

    We stay every year at the Skyler. To be honest, spending over $300 a night with taxes on a room is costly and our expectations are high. In the past the Skyler has always exceeded our expectations, unfortunately not this time. As a Hilton rewards member we are extremely dissatisfied. Will be taking our business to the Sheraton next year.

  • New hotel in old building with unique characgter

    by Janet G on 2020-01-27 04:28 pm

    Wonderful hotel in an old synagogue building. The staff were very helpful. Housekeeping forgot to give us fresh towels on one day; the front desk brought them up within minutes of our call. Great location!

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