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Hotel Skyler Syracuse, Tapestry Collection by Hilton


    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse
    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse

Reviews

TripAdvisor Traveler Rating:
636 Reviews
Latest TripAdvisor Reviews

  • Amazing place

    by alicelovingmd on 2019-11-13 12:02 am

    One of the nicest places I've ever stayed. Reasonably priced. Definitely the most comfortable hotel bed I've EVER slept in. Friendly, helpful staff. 5 minute walk to SUNY Upstate and associated hospitals.

  • Defunct guestroom

    by anonymousH4662IW on 2019-11-11 05:02 am

    I stayed in a room with a shower water temperature that would flip between scalding hot and ice cold, or the water pressure would stop mid-way. The thermostat did not work, so my second night I was freezing. The staff person lacked any problem-solving ability, or basic customer service - I did not enjoy my stay in the least.

    Owner Response
    I apologize that your showering experience was so bad. I also am embarrassed that my staff did not have the skill to assist you. I am taking this feedback to help us improve our guest service. Thank you

    Hotelskyler, General Manager at Hotel Skyler Syracuse, Tapestry Collection by Hilton, responded to this review

  • Go to hotel

    by cspow on 2019-11-05 06:59 am

    Love this hotel. Go to when we visit daughter at Syracuse university. Second year staying here have stayed a t other hotels close by and they don't compare is qualityr, price of experience of location to university

  • Great hotel, clean, and friendly staff

    by William F on 2019-11-04 01:50 pm

    A really great hotel that is also LEEDS Platinum certified, which is impressive. Great staff. Great breakfast. Location is great for Syracuse University with a short walk up to campus. Rooms are very clean and comfortable.

  • Beautiful property, great service

    by CLM716 on 2019-10-26 04:28 am

    This was a unique stay in the University area of Syracuse. Some positives to note: great, gated parking made it accessible and convenient and I felt safe with my car right there. The staff was extremely welcoming, and were always available with answers or assistance. The rooms were cool; the hotel decor was eclectic and interesting.

    I didn't find too many downsides, but they're worth sharing. I stayed on the third floor in a treehouse suite. I thought it would be quiet, but it was not. I could hear everything going on on the floor from every area of the room. It was definitely noisy. The treehouse bed was a neat touch, but the trees were actually kind of hazardous, as depending on how you got on and off the bed, you could really whack your head if you weren't thinking about it. The bed itself was noisy as well. These were disappointing, as I paid extra to stay in this novelty room, and would have probably been more comfortable in a regular king. There are small refrigerators in the rooms, but no microwaves. There was a microwave in the lobby for warming up, but that was not super convenient.

    All in all a great stay, and a beautiful property. I would stay here again, just not choose the treehouse.


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