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Hotel Skyler Syracuse, Tapestry Collection by Hilton

    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse
    Hotel Skyler Syracuse, Tapestry Collection by Hilton
 in Syracuse


TripAdvisor Traveler Rating:
585 Reviews
Latest TripAdvisor Reviews

  • Stellar Customer Service

    by Trevor C on 2019-06-18 02:10 pm

    I'll start my review with three names: Bruce, Aaron, and Kayla. These individuals know customer service. They should have the title of Customer Ambassadors. These persons are primarily responsible for my writing this review. There were some great things about the hotel, so let me get on to my comments about the property. First, the hotel offers transportation to and from the airport. Second, the hotel provides a great breakfast. Oh, did I mention the breakfast is FREE! Third, the hotel has a workout facility. Nothing overly fancy, but enough to get your exercise underway. Fourth, the room I had was very nice. The room included a refrigerator. Finally, the location was very convenient to the Syracuse University campus, and plenty of other places in walking distance. I got lucky in making this selection. Bruce, Aaron, and Kayla were the icing on the cake. You'll appreciate my comments if you choose this property on your next stay in Syracuse.

  • Absolutely gorgeous!

    by Michael P on 2019-06-18 00:34 am

    I visited for 2 nights in April of 2019 for my best friends 21st. Me and my other best friend drove up from long island and chose this hotel because of how gorgeous it is and the location. I work for a Hilton Garden Inn on long island so we were able to receive discounted rates and because of this I usually expect sub-par service because they know we don't really need to be impressed, but I gotta tell you, the employees that work here are all absolutely genuine and amazing people. We interacted with almost everyone and they all stopped and let us "hang out" with them. Treated us like we were part of the team and always made sure we were being taken care of. We were also given upgrades to the Treehouse suite, and the junior suite. The Treehouse suite has got to be the best freaking suite I've ever been in. Whose ever idea it was to create a loft suite with such personality is a genius omg. And the junior suite was just as good, but not the best obviously I mean nothing can compare to the Treehouse. The hotel itself was also looked spectacular. I normally don't really care what the outside of a hotel looks like, really the inside is what matters, but to have both the inside and the outside look that good? Amazing. I could go on and on about this hotel but please if you are ever in the area PLEASE visit this hotel. You will not be disappointed.

  • Not for handicaps and senior citizenships

    by Culture40292476582 on 2019-06-10 11:13 am

    There was no carafe to heat water in the room. I am diabetic, I need to drink a lot of hot/warm water. The hotel didn't have any small electric carafe. I was told to go down to the lobby whenever I needed hot water. The handicap parking was not near the entrance. The nearest door to the handicap parking was for emergency exit. The staff (at the time new hired) was not trained. Avoid it if you can.

    Owner Response
    Thank you for taking time to let us know about your stay. My apologies for not meeting your expectations. I'm not sure if it was a busy day that all the handicap parking directly in front of the building were all being used but we do have 3 spots directly our front of the building near the entrance to the building.
    We are a GREEN property and do not have electric carafe in the guest rooms but do have 1 or 2 on hand for special request such as what you were looking for. I will use all the information you have informed us about to go over it with the new staff and how to be able to answer all the request of guest that need additional items when they arrive. Thank you again for all you feedback.

    WoodbineManager, Manager at Hotel Skyler Syracuse, Tapestry Collection by Hilton, responded to this review

  • Unique and fun hotel right in the middle of downtown

    by mariamM5129RT on 2019-05-29 10:39 am

    The property is beautiful, and one-of-a-kind. We stayed in a treehouse suite and really loved the layout. The only issue with the room was the air conditioner wasn't really strong enough for the height of the ceilings/loft, and the room didn't have a microwave. Everything else about our stay was perfect. The front desk staff are friendly, eager, and professional. The bartender was great, and everything was clean!

  • Med / Ed section

    by Inspire08070420990 on 2019-05-26 07:36 am

    We had to stay here due to a medical procedure at Upstate. And it was a great choice, just blocks away. The hotel is different and the room was extremely comfortable. Not the quietest considering we could hear people walking all around upstairs. But otherwise no other noises were heard. The main lobby was nice, kind of gave me a European feeling. The Bar was good. I had to spend a lot of time there and have no regrets.

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