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NOPSI New Orleans


    NOPSI New Orleans
 in New Orleans
    NOPSI New Orleans
 in New Orleans

Reviews

TripAdvisor Traveler Rating:
467 Reviews
Latest TripAdvisor Reviews

  • Nice hotel, a few twinges

    by crissyi2016 on 2019-07-16 09:00 am

    I stayed here at the end of June for a week. I'm British and was travelling alone. The staff - mainly the girls on the rooftop - are amazing. Krys is an absolute credit to this hotel, but you must already know that. The girls gave me a lot of advice about what to do and what not to do.
    The hotel is gorgeous, I had a top floor room with a good sized terrace, you can't hear any of the noise from the bar.
    I really think this hotel could be MUCH better than it is. They definitely need more rules. I didn't get a chance to go in the pool at all because it was constantly full to the brim of people just standing in it and drinking, whilst they claim every single sun bed with their unused towels (which always run out and there's no rush restocking them). People leave the rooftop and leave their cups in the flowerbeds, in the lift, maybe monitor the people you are letting in. Feel like I wasted my money here as I got excited about the pool I never went in.
    The restaurant takes iiiiincredibly long to deliver food once ordered. Every time I ordered food here a member of staff had to apologise for the wait even if I was the only one there. The cheesecake I had was AMAZING though, and was given complimentary as an apology for the wait.
    You can connect the tv to your Netflix and the music from your phone to the alarm clock which I highly appreciated, and another thing I liked was that the hairdryer was not a crappy one you usually find in hotels.
    I ordered room service one night and the guy stood there for ages expecting a tip when they already charge 22% gratuity on top of whatever you order. I was never given a key to my minibar so paid SIXTEEN dollars for two cokes plus gratuity plus a delivery fee!! Such a rip off. One night I ordered room service and my sandwich was meant to come with chips.. it did not. So I paid $19 for a sandwich. I shudder at the thought. I also had to ring and ring and ring to even get through to room service. In the end I called the front desk.
    You may also want to refresh your website.. every single menu on there is wrong. I went down to the bar for late night happy hour but apparently that only existed for Mardi Gras.. why is it still on the website then? Every food menu is old as are the cocktail menus for the rooftop.
    I also was told incorrect opening and closing times for the roof by the man who checked me in. He did say he hasn't worked there long but he told me the roof opens at 4, whereas Krys said it opens at 10am and the bar opens at 11am. Bit of a dramatic difference! Might explain why I didn't stand a chance with a sunbed the first day I went up at 4pm. There was also a full day of drilling to put in some little cabanas.
    I feel like this is a new hotel and they are still working out kinks. It is a gorgeous hotel and if it wasn't for that and those girls on the rooftop I would've probably not enjoyed my stay. So thank you girls x

  • Amazing hotek! Beautiful service! Comfortable Rooms!

    by remble1 on 2019-07-14 01:40 pm

    When I tell you this hotel is amazing! The check in process was wonderful; quick and easy! Rocky and Courtney at the front desk were BOMB! The service was great as well. The housekeeper Jose was efficient and was very pleasant. The bellman were gone due to the weather and the valet were able to assist my family and I with luggage up to our room! This was an amazing hotel and due to the fact that we evacuated our home to stay at a local hotel due to the weather, the NOPSI made us feel completely at home as possible. Thank you guys for the amazing hospitality.

  • Nice, conveniently located hotel

    by C1678MPrichardg on 2019-07-14 10:19 am

    This hotel, in the former home of New Orleans Public Service, Inc. (NOPSI), is well located -within walking distance of busy Canal St., and Bourbon Street beyond. In the other direction, the National World War II Museum is 20-25 minutes away via a leisurely walk. The hotel staff were very friendly and helpful. Our room was nice, and modern. The lobby bar seemed to be a place where guests congregated and some of the specialty cocktails were unique and good. Our only complaint was about service in the hotel restaurant at breakfast (the only meal we had there). Service was slow and error prone-not getting our order correct. This happened more than once. The food at breakfast was fine. Possibly there was a lack of training of wait staff, or waitstaff who were beyond help from training.

  • Beautiful hotel with amazing service

    by Anja P on 2019-07-11 06:15 am

    Big spacious rooms, beautiful rooftop bar with pool, and really welcoming staff. We had everything we needed and the bed was big and comfortable. Definitely recommendable. Next time we come, we have to try one of the bars downstairs.

    Owner Response
    Thank you for your kind review. We are glad to hear that you had a great stay with us. We would definitely recommend trying out Henry's Gin Bar on your next visit! It's the only gin bar in New Orleans, and it's located right in our lobby with a patio as well. We look forward to welcoming you again soon!

    nursin1488, Manager at NOPSI Hotel New Orleans, responded to this review

  • Terrible Hotel

    by dcalhoun410 on 2019-07-09 04:57 am

    This hotel is not the way to go.... The Hotel management was rude, threatened mu wife to put us out, after we were charged the incorrect rate and asked to be accommodated. Also the pool was booked for private events the whole weekend and we could not use the pool. Room service takes forever to honor special request. The only good part to this hotel is the Bellmen! They are terrific!

    Owner Response
    Thank you for your review. We truly appreciate guest feedback and will be using your review as a learning opportunity for our teams. Please know that we take comments from our guests seriously and that your feedback and criticisms will help us improve for your next visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide at NOPSI Hotel.

    nursin1488, Manager at NOPSI Hotel New Orleans, responded to this review


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