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Omni Severin Hotel, Indianapolis


    Omni Severin Hotel, Indianapolis
 in Indianapolis
    Omni Severin Hotel, Indianapolis
 in Indianapolis

Reviews

TripAdvisor Traveler Rating:
2915 Reviews
Latest TripAdvisor Reviews

  • Convenient but needs updates

    by juliebfromindy on 2019-07-09 06:46 am

    We came for a night out. Room was nice and clean with beautiful view of union station. Staff was super helpful and professional. We spent some time in pool area - located in basement. Water was interesting something was skimming the top of water but that did not stop the kids. But huge 2 in cockroaches roamed the floor and wall by chemical room. TV in the room at was full of channels the kids enjoyed. Walking to mall and several restaurants was super easy. Nice location like I said , staff great, but it's the roaches that turned me off.

  • Needs updating but staff A+

    by 328dot on 2019-07-06 08:55 am

    The furnishings in the lobby and hotel rooms need updating, as do the bathrooms. There are no USB plugs in the rooms, and the curtains are not the right size or something; they let in too much light. However, the king room was huge and has high ceilings. The bathroom was also a good size. If they would redo the bathrooms, get rid of the tub and do a walk-in shower, it would help immensely. I despise dark fabric shower curtains also; even a clear plastic shower curtain would help. I like that they use full-size, real bath mats instead of a little towel like some hotels. Everything is clean and of good quality; it's just in need of modernizing.

    Although the hotel was average (due to needed updates), the staff makes up for it. From the bellmen to the maids to the front desk, everyone is so professional and well-trained. I really appreciate the way that they treat their guests, and it is definitely above most other hotels. Zach was particularly helpful and friendly. If I go back to Indy, I would stay here for the service and the location. It is just one block away from the convention center on the street (I never went through the SkyBridge). There are tons of excellent restaurants nearby as well.

    Five star staff and location, three star rooms.

  • 5 Star Customer Service

    by Lauren1415 on 2019-07-05 06:51 pm

    We celebrated the 4th at the Omni this year (For future reference, their hotel rooms with balconies face the fireworks - perfect view!). Unfortunately, our air conditioner in the room wasn't working quite right, which made for a miserably hot night. We talked to the service desk at about 2am and their engineer immediately went to work - who was super friendly, even though it was 2am (Shout out to Shaq for taking care of us!). Let's just say what the room lacked in comfort, the Omni made up for in service...and then some. Best customer service we've encountered in awhile. 5 stars ?

  • Not so truthful

    by Mary P on 2019-07-05 12:20 am

    We booked a king size bed and was given A queen size because they overbooked and yet told me that is what I had requested. Offered me for a king for an additional amount. Once I found the email they changed my room without an apology.

  • Wonderful Experience

    by PatrickH488 on 2019-07-02 12:30 am

    Let me begin by saying the Omni has been a part of our married life from the beginning as we held our reception in the ballroom there. But the hotel has also hosted us a couple of times since then for an anniversary get away. Each time we have been pleased with the service and accomodations.


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