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Palace Hotel


    Palace Hotel
 in San Francisco
    Palace Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
1965 Reviews
Latest TripAdvisor Reviews

  • Left My Heart at the San Francisco Palace Hotel

    by Solar77 on 2019-09-15 08:42 pm

    The San Francisco Palace Hotel is wonderful for walking, bicycling, or running around the city. I ran 13 km per day and walked about 20 km per day to parks, waterfront, financial district, museums, Chase Center, Golden Gate Park, Presidio, Whole Foods, restaurants, and shopping at Union Square. My family and friends have been staying at the Palace for decades. No matter where we go in San Francisco, the Palace is the best place to stay for convenience, amazing and helpful staff, wonderful food, location, and deluxe accommodations. As an example, I accidentally left a pair of sandals in my room and called the front desk the next day, to inquire if my sandals were turned in to lost and found. I received a call and email message a few hours later from hotel safety and security officer Daryl Salonga to let me know my sandals were found and would be returned to me as soon as possible. It's nice to know that hotel housekeeping and security personnel are honest, respectful, and prompt. The Palace is a classic architectural gem worthy of consideration when visiting San Francisco.

    Owner Response
    Dear Solar77,

    We are happy to know you enjoyed your stay with us and our hotel's unique story. Thank you for the kind comments about our convivial staff, exquisite accommodations along with our palatable food and convenient location. Our team works tirelessly to provide the best service, down to the smallest detail so they will be joyous to hear your compliments. We look forward to welcoming you back at the Palace Hotel, A Luxury Collection Hotel.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Beautiful historic hotel!

    by lajoiedevivi on 2019-09-11 02:32 pm

    Stayed for a conference - perfect! Check in was a breeze (to the right when you walk in). We were able to get into a room right away, which I love and appreciate! Location is great, within walking distance of Union Square and Chinatown, shopping, and the Embarcadero. A little dodgy at night/and in daylight going the other way down Market as you get closer to the Tenderloin! Doorstaff/Bellstaff were super helpful with Lyfts and directions and recommendations for things to do.

    We were in a standard King room - great size for SF. View of I think the other side of the hotel so it was a bit tricky at night - trying to close the blackout shades for privacy but I like a little bit of light to wake up to in the mornings. Pool area was great - we explored but didn't go in. (Hot tub looked like it was being cleaned). Pool is on the 4th floor, where we stayed, and the hallway got a bit loud sometimes. Would not recommend/stay on the 4th floor in the future.

    The bathroom was average/small and had no vent except the door. Also wish there was more of a nightlight feature so that turning on the light didn't mean shining lights into someone's eyes at night in the bed. Only a small amount of counterspace. Individual medium-sized bottles of nice shampoo/conditioner/body wash.

    Check out the Pied Piper bar (service was excellent) and the Garden Court (lunch service was amazing and the waitstaff wonderful). Would definitely try to partake of afternoon tea here in the future!

    Overall, a great stay where I felt like royalty! Would stay again for sure!

    Owner Response
    Dear lajoiedevivi,

    Thank you for sharing about your stay at the Palace Hotel, A Luxury Collection Hotel. We appreciate the flattering remarks and are glad you enjoyed our hotel, a true San Francisco icon since 1875. We understand the importance of the details that make up a great stay and are happy knowing our convenient location, cordial staff, and appetizing in-house restaurants enhanced your visit with us. We have taken note of your feedback, and on your next visit, we will make sure you are entirely content throughout your stay. It was a pleasure serving you, and we look forward to welcoming you back soon.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Amazing Elegance & History

    by 501keithd on 2019-09-11 10:19 am

    If you are looking for a flashback experience of more elegant times with full modern conveniences, then The Palace with outstandingly fit the bill. Beautiful historic architecture, elegant and sophisticated yet still inviting and cozy. Food outstanding and service was a dream. The staff made us feel like billionaires.

    Owner Response
    Dear 501keithd,

    Thank you for sharing about your stay at the Palace Hotel, A Luxury Collection Hotel. We appreciate the flattering remarks and are glad you enjoyed our hotel, a true San Francisco icon since 1875. We are delighted knowing that our beautiful ambiance, delicious food offerings, and attentive associates enhanced your visit with us. It was our pleasure hosting you, and we look forward to your next visit.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • One of the best in SF, if not the best

    by Ilikefancyhotelsalot on 2019-09-08 03:53 pm

    By far my favourite experience of hotels in SF. I liked the old-glamour feel of the hotel as well as the pool. Location unbeatable right next to Montgomery metro. I would stay here again if the price was competitive. I'll most likely be back at some point. Hotel room was great, even though I didn't feel the market street-view was particularly worth it.

    Staff was fine. The concierges were not professional enough to my liking for a 5 star hotel and I would double-check to ensure they are not a bit too nonchalant here and there. The lost-and-found person I dealt with wasn't quite as polite as I would have liked, but maybe he was having a bad day.

    Owner Response
    Dear Ilikefancyhotelsalot,

    Thank you for choosing the Palace Hotel, A Luxury Collection Hotel and for the kind review. We are delighted you could explore San Francisco from our outstanding downtown location. As you rightly said, just moments from our lobby, our guests can find iconic attractions such as the Embarcadero Ferry Building, Chinatown, Union Square, cable cars, and so much more. It was also a pleasure reading your positive comments about our beautiful property and relaxing pool. However, we are sorry for not meeting some of your expectations and the unpleasant encounters you had with our associates. Your concerns have been shared with the appropriate individuals to improve our efficiency going ahead, and we appreciate your helpful feedback. Thank you again for the perfect rating, and we hope to see you soon.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Fantastic in every way

    by Benny521 on 2019-09-08 03:40 pm

    Now this is what a five star hotel should be! Everyone -and I meal ALL of the staff-were pleasant and wanted to make sure you were enjoying your stay. The hotel itself is amazing-so beautiful. We stayed in a king basic room but it was so elegant and comfortable I didn't even notice it was a 'basic' room. The Pied Piper lounge has some great drink and wine selections and the bartenders are very nice. We dropped our bags off at the hotel before returning our rental car and the bellman was so helpful in telling us how to use BART and what stop to get off (from SFO-we were in Tahoe prior to this visit). This visit was my second time staying at the Palace Hotel and I will never stay anywhere else. Customer service is amazing! Def 5 star

    Owner Response
    Dear Benny521,

    Thank you for returning to the Palace Hotel, A Luxury Collection Hotel for your stay. The best compliment a guest can give is to return to a hotel that they love and to share their experience with others. Our staff is committed to making sure that our guests enjoy their stay, so thank you for appreciating their efforts. We appreciate you highlighting your enjoyable time at the Pied Piper Bar with classic cocktails, craft brews along with the seamless service. It was our pleasure serving you, and we look forward to exceeding your expectations with every visit.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review


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