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Palace Hotel


    Palace Hotel
 in San Francisco
    Palace Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
1814 Reviews
Latest TripAdvisor Reviews

  • Luxurious Grand Dame

    by JGMotek on 2019-03-19 05:11 pm

    Can't speak to the standard experience at The Palace because my husband's status (we used a combo of money and points for the reservation) meant we were unexpectedly upgraded to a Deluxe Suite. The hotel itself is an SF landmark and the lobby historic exhibits and famous chandeliers are worth a visit.

    As for the suite, I seriously have rented apartments smaller, and it featured a double walk-in closet and all-singing all-dancing (and very clean) bathroom. (Plus there's a Ghirardelli in the lobby for yum hot fudge sundaes!) Only drawback was the near impossibility of getting to the front doors to check in: we had to perilously swing around twice to navigate the one-way streets and angled intersection to succeed.

  • Amazing stay and hotel

    by Bill B on 2019-03-19 01:55 pm

    Marriott Titanium. Stayed the past weekend in a Deluxe Suite and it was a great stay. Check in to check out the staff makes sure you're taken care of. Really enjoyed the new updated rooms as well. In a good, but busy, location in the middle of downtown. The Pied Piper was really good as well.

    Pros:
    - Staff
    - Updated rooms
    - Breakfast
    - Room service was very reasonable for SF
    - Good downtown location

    Cons:
    - Can't really think of any

    Would definitely stay again.

  • Wonderful Hotel

    by Sparty1023 on 2019-03-18 07:13 pm

    We stayed one night at the Palace Hotel and enjoyed it very much. The staff was extremely friendly and accommodating. Our room was clean and beautifully decorated. The beds were comfortable. I would stay there again.

    Owner Response
    Dear Sparty1023,

    We are delighted you had a great stay at Palace Hotel, A Luxury Collection Hotel. It is always our goal to provide you a memorable experience, and we are pleased to read your excellent feedback about our accommodations and service. Thank you so much, and we look forward to your next visit.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Disappointing stay

    by dms111 on 2019-03-17 09:04 am

    Been to many nice San Fran hotels and this was a disappointment with mold around bathtub, stain on room furniture, poor room lighting, weak shower head stream and very poor WiFi connections with constantly getting kicked off WiFi. Will not return; Fairmont and even Omni are better choices. Staff was nice breakfasr solid but was out of complementary morning coffee in lobby nook.

    Owner Response
    Dear dms111,

    Thank you for staying with us and for reviewing your experience. It's great to know that you were pleased with our terrific staff and delicious breakfast, but we are sorry that you were disappointed with your room. We are also sorry for the issues with WiFi and for any inconvenience you experienced. When your travels bring you to the area again we would love another opportunity to make sure you have a memorable stay.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Delightful base

    by aphmann on 2019-03-15 03:25 pm

    Quality pad in great location with great bar / restaurant on ground floor. Lovely rooms with access to pool on 4th floor but avoid times when children take over pool area for baseball etc

    Best we have seen in SF

    Owner Response
    Dear Aphmann,

    Thank you for sharing about your stay at the Palace Hotel, A Luxury Collection Hotel. We appreciate the flattering remarks about our accommodations, facilities and the location. We value your business and look forward to seeing you again soon.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review


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