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Palace Hotel


    Palace Hotel
 in San Francisco
    Palace Hotel
 in San Francisco

Reviews

TripAdvisor Traveler Rating:
1865 Reviews
Latest TripAdvisor Reviews

  • Geat Location, Graet Food, Comfortable Large Rooms

    by SherrieW7 on 2019-05-23 04:44 pm

    WE have stayed at this particular hotel many different times when we come to SF. It is a great hotel, the food is fantastic. Do not miss the morning brunch really worth it. Easy to get to different locations. Have never had any problems at this hotel.

    Owner Response
    Dear SherrieW7,

    Thank you for your wonderful feedback. We love it when our guests enjoy our accommodations and location so much they come back and stay again. We are glad our hotel is a comfortable place for you and that we have become your home away from home when you travel to San Francisco. Thank you also for appreciating our delicious meals, especially the brunch. It was our pleasure hosting you, and we look forward to welcoming you both again soon.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Excellent hotel near Moscone Center

    by Carrie M on 2019-05-22 10:14 am

    I recently stayed at the Palace Hotel while attending a conference at the Moscone Center. While not the absolute closest hotel to the Center, it's an extremely short and very walkable distance, and I would absolutely choose the Palace Hotel if I need to return for another conference. Not only is the Moscone Center just a quick walk away, so is the Union Square area with all the fashion houses and high-end shopping, the embarcadero, the mall, and the Ferry Building.

    The hotel is beautiful, classy, and historic. I also held an event for some clients during the conference at the Palace Hotel (in the Pied Piper Lounge). It was a perfect venue, and I think the historic location itself may have increased attendance.

    The staff at the Palace Hotel really goes above and beyond to make sure your stay is an enjoyable one. My room on the 7th floor (#762) was plenty spacious and the bed was incredibly comfortable. There was very little noise detectable through the walls, allowing peaceful sleep.

    The bidet in my room caused some surprise and funny stories to share with friends (but obviously, usage of this appliance is optional.) ;)

    Self-serve washing machines aren't available here (and the hotel laundry service is quite expensive), but I found a very suitable coin-operated laundromat within easy walking distance on Bush St., just past Union Square. For anyone who's traveling for longer periods of time like I was, I recommend!

    I look forward to returning to the Palace Hotel again in the future!

  • Beautiful hotel and the scrambled eggs are amazing!

    by 312MRSS on 2019-05-20 07:38 am

    The rooms are spacious with beautiful details, high ceilings and large bathrooms! Some have heated seats! I had breakfast in the garden restaurant and the scrambled eggs were perfect! Very happy with my stay there, really nice towels, sheets, everything!

    Owner Response
    Dear 312MRSS,

    Thank you for the review of your stay at Palace Hotel, A Luxury Collection Hotel. We are happy to know you enjoyed your stay with us and our hotel's unique story. Thank you again for the kind comments about our well-appointed rooms, delicious breakfast, and comfortable bedding. We appreciate your business and hope to see you again soon.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Great Service today

    by petertscott on 2019-05-19 07:27 pm

    Just wanted to thank the palace hotel for letting me in my hotel room a little bit earlier than the allotted check in time. When you're traveling on such an early flight, it becomes very tiresome to wait around. I especially would like to thank Jenny from the front desk for telling me some fun facts and good places to eat. Thanks again!

    Owner Response
    Dear petertscott,

    Thank you for being our guest at the Palace Hotel, A Luxury Collection Hotel. We love knowing you had an excellent stay and that our team left a great impression, especially Jenny. She works tirelessly to provide the best service, down to the smallest detail. We cannot wait to share your kind comments with her. Thank you for the kind review and look forward to having you as our guest again.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review

  • Great except for the Sunday breakfast

    by thomassO6341SW on 2019-05-18 09:31 am

    It's the second time that we we're staying at the hotel, we had the breakfast included in our reservation. We like the location, the building, the room, the atmosphere, the pool, the fitness room and the breakfast. But something went wrong for breakfast on Sunday morning, we had to wait 30 min to be seated because we we told that we had no reservation, although we had not been warned on Saturday that it would be necessary. It seems to be because there's a city brunch on Sundays. Still it's a great hotel!

    Owner Response
    Dear thomassO6341SW,

    Thank you for sharing about your stay at the Palace Hotel, A Luxury Collection Hotel. We appreciate the flattering remarks and are glad you enjoyed our hotel, a true San Francisco icon since 1875. We understand the importance of the details that make up a great stay and are happy knowing our rooms, staff, breakfast, and amenities enhanced your visit with us. Your feedback is valuable to us, and we look forward to welcoming you again soon.

    Sincerely,
    Kevin Boland
    Director of Sales and Marketing

    TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco, responded to this review


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