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The Cincinnatian Hotel


    The Cincinnatian Hotel
 in Cincinnati
    The Cincinnatian Hotel
 in Cincinnati

Reviews

TripAdvisor Traveler Rating:
222 Reviews
Latest TripAdvisor Reviews

  • Terrible experience

    by N2650LUbills on 2020-05-26 10:34 am

    I am leaving his note because I told the managers of the Hilton hotel chain that I would.

    I've had such a terrible service experience with the Cincinnatian Hilton. My wife and I had planned our 20th wedding anniversary at the Cincinnatian. It turns out they are closed due to a maintenance problem until next week. The reservation was transferred to another Hilton across street. However, we were not told-No email , No phone call. We wanted to stay at the Cincinnatian because that was the first night of our honeymoon. They transferred our reservation without our knowledge. Even the website still was recording that we were staying at the Cincinnatian. I just happen to call to check the reservation to find out that the hotel was totally closed. For three days I have asked for a manager to call me, and no one has. The GM is in Oklahoma in the process of moving,knows about our issue supposedly, and still did not call me,send an email or even leave me a VM. The Cincinnatian used to be one of the eminent hotels in Cincinnati. Now they do not even have the courtesy to inform their guests of a shutdown. They expected us to arrive at the Cincinnatian and see the note on the door to go to the Hilton across the street. WOW.

    I would have been happy to postpone our stay until hotel was fixed, we did not want to stay anywhere else. Based on the lack of leadership and responsibility of staff, I will probably never stay there again, Is it Hilton policy to transfer reservations to another hotel without authorization. All I needed was a courtesy call. The first night I called, they could have offered to move the reservation to another day, maybe a small discount or upgraded room. They had a detailed note on file that it was our anniversary and the reason we scheduled it there. No one bothered to read note or care. No manager called me over three days, despite an employee telling me she informed the manager and they would call me.

    Not impressed, thank goodness it was not a larger event that I plan like Symposiums or corporate gatherings. The problem is truly the failure to communicate. They have phone, email, text.but nothing! Ruined our anniversary plans.

    I hope they get act together. But, I recommend confirming the reservation a few days in advance, because not even the National Hilton reservation system noted the change in venue or the problem with the hotel. It said we were still at Cincinnatian.

  • Overall terrible stay that included a broken finger from their broken window

    by michaeljL9764NJ on 2020-03-20 10:22 am

    I stayed here 2 nights and overall was not impressed. I regret choosing this hotel and with so many better options now in Cincinnati, I will not stay here again.

    The air conditioning in my room was not working. Normally this time of year it would not be a problem, but it was getting stuffy and warm in the room. I tried to open the window, and as soon as I turned the latch, the upper window pane crashed onto my hand, breaking my middle finger. The window was obviously broken and very dangerous. There is a safety mechanism in place that should let the lower pane come up 3-4 inches, but the entire top pane fell down and is being held in place only by the latch.

    I went to the desk that night and they took my info, promising someone would contact me in the morning. Nobody ever did. I went to Urgent Care and received stitches, finger split, and pain meds. They also had to reattach my finger nail to the nail bed.

    I went to the front desk again 3 more times and kept being told someone would call. Nobody ever did. And the air conditioning in my room was never fixed.

    Not even an apology for their broken window. I received only a partial refund after several complaints, which likely will not cover my medical bills.

    Owner Response
    Thank you for informing me of this situation. I sincerely apologize for your experience and hope you are doing well now. I did try to contact you the following day, but did not get an answer. I would like to speak with you and will try again. In case I have a wrong number, feel free to reach out to me at ladonna.magill@hilton.com or by calling the hotel directly. Thank you for staying with us and I look forward to talking with you.

    LaDonnaMagill, General Manager at The Cincinnatian Hotel, Curio Collection by Hilton, responded to this review

  • Bad experience

    by 108claytond on 2020-03-19 07:18 pm

    Not to go into too many details but I had a very bad experience as others have with the night staff. Very rude hostile and insulting..... tried to address these issues in an appropriate, civil and genial manner however was hung up on by the personnel involved while attempting to get their names. It's really a stain on the experiences I've had a Hilton hotels.

    Owner Response
    I apologize you've had this experience. The hotel is under new management now and I assure you our guests are our number 1 priority. I appreciate your feedback, as this helps me know where we have room for improvement. Please contact me at the hotel or at ladonna.magill@hilton.com, as I'd like the opportunity to make things right. Thank you.

    LaDonnaMagill, General Manager at The Cincinnatian Hotel, Curio Collection by Hilton, responded to this review

  • Fantastic!

    by MSchwartzy on 2020-03-09 06:21 am

    This was a beautiful hotel and although probably more geared toward a business crowd, I found it to be very inviting and comfortable. The staff was very generous as well. I would definitely love to stay here again when I have more time!

    Owner Response
    We appreciate your feedback and hope to see you again! Thank you for staying with us!

    LaDonnaMagill, General Manager at The Cincinnatian Hotel, Curio Collection by Hilton, responded to this review

  • My stay was satisfactory

    by PoeticG84 on 2020-03-08 07:19 am

    Overall the room was amazing and a good size, some issues was the good wasn't that great for breakfast the jacuzzi wouldn't shut off and the house keeping couldn't or pretended not to understand English

    Owner Response
    Thank you for your feedback! We appreciate you sharing your experience and we will work to improve in the areas you mentioned. We hope to see you again!

    LaDonnaMagill, General Manager at The Cincinnatian Hotel, Curio Collection by Hilton, responded to this review


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