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The Cincinnatian Hotel

    The Cincinnatian Hotel
 in Cincinnati
    The Cincinnatian Hotel
 in Cincinnati


TripAdvisor Traveler Rating:
66 Reviews
Latest TripAdvisor Reviews

  • New management--Bad management.

    by rgs14 on 2019-01-22 07:18 am

    This used to be a top-flight Cincinnati hotel It is now under new management. We stayed here one night. The television didn't work. When I tried to call the front desk to tell them about it, I found that the phone wasn't working either. In the morning, my wife found hair in the bath tub, and I found that they provided only one coffee cup and one K-Cup for the coffee maker. The towels were terribly thin. When we checked out, at 11 am, we found that no attempt at all was made to clear the 3 inches of snow that covered the sidewalk from the night before. The walkways in front of all the surrounding businesses were clear.

  • Nothing in the hotel was working -- Bad First Curio Collection Experience

    by ERomania on 2019-01-21 08:37 am

    I am a Diamond member with Hilton and have stayed at a lot of Hilton properties. This was my first time staying at a Curio Collection Hotel. Nothing was working in the hotel. I tried calling an hour before I arrived to check in and their phone lines were down. Their phone lines were down even after I checked out. If you wanted room service or a toiletry item you had to go down to get it. Then the TV service went down. It was down before the snow came through and well after the snow left. In the suite, the two ceiling fans didn't turn on and neither did the ceiling fan lights. The heating/air was really weird. It was set to heat but cold air was blowing. There were two shower sprinklers not working. To make up for all of this, the front desk asked the bar to comp my drinks, and the bar confirmed that they would. Today, I received my hotel receipt and they charged me for ALL of the drinks they promised they would comp. The next morning, because of the snow, they had one guy working in the kitchen and could not take advantage of the free breakfast so I had to find a place to eat across the street and pay out of pocket for it. The day of check out I requested late check out and I informed the front desk of my check out time of 2 pm. I still had housekeeping knock at my door three times before 2 pm and all while I had the DND sign on the door. Overall, it was a very bad experience, probably one of the worst experiences I've had at a Hilton hotel. Next time, I'm staying at the Netherland Plaza Hilton.

  • Great for a get away.

    by Jade-Lee Y on 2019-01-19 08:25 pm

    Beautiful and great location. Staff is friendly and helpful. The room included a beautiful fire place feature, lovely furniture, and georgeous printed artworks. We ordered room service for dinner and breakfast -delicious! We will be back

  • Amazing Staff

    by Passport28670776932 on 2019-01-16 03:56 am

    The night time staff was incredible. The women at the desk was very helpful and friendly. She welcomed us and was able recommend locations to eat. The bathroom on the 3rd floor alone was worth the stay.

    Owner Response
    Passport28670776932- We greatly appreciate you taking the time to provide your feedback and highlight our staff service and accommodations! We look forward to the next opportunity to serve you.

    RyanT3398, General Manager at The Cincinnatian Hotel, Curio Collection by Hilton, responded to this review

  • Not a typical Hilton experience.

    by Richard D on 2019-01-03 03:24 pm

    It's been a few years since we last stayed at the Cincinnatian and it has since then been acquired by Hilton. There's been a lot of remodeling done and it has taken away from charm of the property. Her family had multiple rooms reserved for the New Year's weekend. I unfortunately had room 702 which is one her family had multiple rooms reserved for the New Year's weekend. I unfortunately had room 702 which was very small compared to other rooms that we saw. I believe that rooms that have an 02, 04, or 06 would be smaller in size.

    Owner Response
    Richard D- Thank you for taking the opportunity to provide us with your feedback regarding your recent stay. I'm disappointed to hear that our renovation efforts did not meet your expectations. Also, because we are a historic boutique hotel our rooms are unique in both design and square footage. Again, we appreciate your feedback and look forward to the next opportunity to better accommodate your party.

    RyanT3398, General Manager at The Cincinnatian Hotel, Curio Collection by Hilton, responded to this review

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