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The Spa at Norwich Inn

    The Spa at Norwich Inn
 in Norwich


TripAdvisor Traveler Rating:
653 Reviews
Latest TripAdvisor Reviews


    by webdeb99usa on 2018-09-17 04:58 pm

    Arrived at the Norwich Spa & Inn on Saturday. From the moment we entered the lobby to check in to the day of check out everything was superb. We were a party of three celebrating a Special Birthday. We checked in to the Spa for services; mani/pedi. Each of the technicians was personable & professional. The Day Spa offers many amenities including whirlpool, swimming pool, steam room, and Zen room. We stayed in one of the Villas and it was clean and comfortable. Although we missed the complimentary tea and crumpets, we enjoyed the complimentary wine tasting. We had breakfast on the day of our departure. We all enjoyed the breakfasts we each ordered from the menu. I have visited the Spa at Norwich Inn many times and I am always impressed by their professionalism, courtesy and customer service. I highly recommend this Inn for a Special time to be pampered.

  • Good but not Great (yet)

    by Kerry A on 2018-09-17 07:25 am

    When we first arrived we were told our room wasn't ready, even though it was 4pm (check in time). The gentleman called housekeeping and found out our room was ready, they just didn't put it into the system. Front desk staff was very helpful during check in and answered all of our questions.

    We stayed in the Inn and was surprised to see the hallways and doors under renovation. We didn't hear any construction noise during our stay. The rooms are definitely outdated and we're happy to see they are making some improvements. The a/c fan was so loud that it woke both my husband and I up during the middle of the night when it turned on.

    We had breakfast the next day which was ok, but not great. The orange juice was good but the iced coffee was watered down. They offered us to sit outside, but it had rained the night before and all of the furniture was wet, we used napkins to try and dry off the seats and sit on them and made the most of it. I just thought it was odd they were offering outside without having dried any of the furniture first. Our server wasn't very attentive and didn't seem like she wanted to be there; but maybe they were short staffed - not sure what was happening behind the scenes.

    Bell-man was great and drove us to the salt water pool; which we enjoyed - we were the only ones there at the time. We decided to walk back and enjoyed taking in the nice landscaping.

    Housekeeping started to open our door without knocking and we had the "privacy door tag" on. I yelled "we are still in here!" and they stopped trying to come in, but didn't apologize. I thought it was very odd they didn't knock or respect the privacy tag on the door and this was still well before our checkout time!

    The front desk staff that helped us with checkout was wonderful and made sure we were happy with our stay.

    It was a quick trip and we didn't get to experience the spa, but it was clean and close to the casino, which is what we needed for this trip. I would return again if I got a good enough deal on the room and would like to check out the spa. People come here for the spa, not the rooms at the Inn.

  • Utterly fantastic!

    by davidanddune on 2018-09-05 09:41 am

    Amazing customer service! Super courteous staff! Beautiful grounds! All i can say is bravo! Food was great, even the granola...pools are clean and refreshing! Spa services were fabulous ... ask for michelle! Room was great and bed super comfy! And to top it off, both of us won at mohegan! Cant wait to go back!

  • Very relaxing

    by Stuart S on 2018-08-28 05:47 pm

    Spent three nights at the Inn which were very relaxing. Dynamite gym, expansive list of spa services, nice restaurant with a friendly and helpful staff. If you like gambling, Mohegan Sun is close by. Would suggest the Inn have the provide alternatives to charge mobile devices. WiFi was adequate

  • Fantastic spa

    by susanm8852 on 2018-08-19 04:56 pm

    The Norwich Spa is terrific! The staff are warm and professional. Very well laid out and decorated. All the therapists are well trained and excellent.
    It's the perfect getaway for a day or a weekend.
    Loved it!

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