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The Spa at Norwich Inn


    The Spa at Norwich Inn
 in Norwich

Reviews

TripAdvisor Traveler Rating:
727 Reviews
Latest TripAdvisor Reviews

  • Five star experience, outstanding staff!

    by Beaueasuas on 2020-01-25 10:07 am

    I visited the spa for a day of rest and relaxation, and to try their new Hydra-facial skin care service. The experience was outstanding and there were visible and immediate results.
    Hope they will offer a series of these treatments with savings incentive? I'm hooked!
    Locker room, Jacuzzi, sauna and steam room all great, and loved the relaxation room!
    Had an amazing smoothie from the Juuce Bar.
    I can't wait for my next visit, planning for February!

  • Elegant Event Destination

    by maryannsJ2213GW on 2020-01-23 04:30 am

    The Spa at Norwich Inn was the choice venue of my Connecticut equestrian club, for our annual awards ceremony in January 2020. From beginning to end, we were treated like gold. In the early stages, the event planner was a pleasure to work with, helping us plan a luxurious event within our budget, and in particular ensuring the menu was allergy safe. On the day of the event, the Grand Ballroom was beautiful, bright and elegant. The buffet lunch was absolutely delicious, there were so many compliments from our happy attendees. Every staffer, from the people at the reception desk, our event liaison, and all the servers, were professional and went the extra mile to make our event run smoothly. An additional plus, the areas around the ballroom, such as the front lobby and outdoor spaces, are beautiful and inviting. Highly highly recommend this destination for any event, the Spa at Norwich Inn exceeded our expectations in every way.

  • Good option vs. the casinos

    by okeeffefamily3 on 2020-01-17 02:55 pm

    We have stayed at this property over 15 times while we visit family in the area. We choose this location because it's a lot quieter and cleaner than the hotels at the casinos. However, this last visit we experienced very strong smells of someone near us that were smoking illegal drugs. We called about it immediately, but we never got a call from anyone updating us on how they handled the situation. This happened twice during our stay. As much as we love the quaint atmosphere of this property, we were disappointed this time. On a positive note, this property has an excellent restaurant and an adorable pub called Ascot's.

    Owner Response
    Dear OKeefe Family, Thank you for taking the time to provide us this feedback. We appreciate our loyal guests and glad to hear you enjoyed Ascot's. We are disappointed to hear about the issue you faced, and we assure you that we take this very seriously. Thank you for promptly notifying us while you were here on the property. There is absolutely no smoking of any kind on the property. While we addressed the complaint we apologize for the misunderstanding that we would get back to you afterward. Tim Kenyon, our Director of Hotel Operations, would be happy to discuss your experience. He can be reached at 860.425.3552. We do hope to welcome you back on a return visit.

    FrancesBridge2019, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

  • Heavenly pampering!

    by gottaseeit on 2020-01-05 03:08 pm

    Exceptional experience all around. From the plush bathrobes to the fresh scones and tea, to the delicious meal at Kensington's in front of the fireplace, to the jacuzzi, sauna and relaxation room, it was pure heaven. Caitlin's hot stone massage was transcendent. The halo of pampering lasted all week after I returned to reality.

    Owner Response
    Dear Gottaseeit, Thank you for the review. It's true, spa treatments and the relaxation experienced can have benefits that last long after you've left our property. We're delighted to know that you enjoyed your time with us. We look forward to welcoming you back.

    FrancesBridge2019, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

  • Day at the spa was a slice of heaven

    by brianmX511OB on 2019-12-31 04:45 pm

    I was excited about the day at the spa my sweetheart booked for us the day after Christmas, but I had no idea then how amazing it turned out to be. From the moment we walked in the door, we were treated like royalty. Joy at the reception desk welcomed us and gave us an orientation since it was our first visit. She set the tone for our day - I have never felt as welcomed and cared for in any hotel or spa as I did by Joy and her fellow associates. Everywhere we went, the service was incredible.

    We started our day in the restaurant (in our robes!) enjoying an amazing lunch next to the fireplace. (I highly recommend the seared tuna).

    Our next stop was for massages. We had booked the Serenity massage, but after talking with my therapist about where I was sore, she recommended we do some deep tissue and hot rocks. She was amazing - I felt like a new man when the hour was up. She also gave me tips on what stretches would help, and herbal/diet tips to help with inflammation. I could tell she truly cared about making me feel the best I could.

    Our last stop was for facials. I was skeptical, as I had never had one before, but am so glad my sweetheart convinced me to have one. Once again, I felt like a king. My therapist not only made my skin feel fantastic, but was also very informative. Again I left with good advice on what to do moving forward.

    When we left the spa that evening, I felt better than I have ever felt in my life. I can't wait to visit the Spa at Norwich Inn again!

    Owner Response
    Dear Brian, We are incredibly grateful that you took the time to leave us such a lovely and detailed review. We are glad that you and your partner enjoyed your treatments, the restaurant and overall had such a great day. We will be sure to share your compliments with Joy and our Management team. We hope to see you again soon!

    FrancesBridge2019, Guest Relations Manager at The Spa at Norwich Inn, responded to this review


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