Hotel Alex Johnson

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TripAdvisor 2244 Reviews

  • Review


    by ericjames2021 on 2021-05-13 01:16 pm

    Very good. Would like to stay more often. Room selection was different but ok. Prices adjusted over the weekend. But overall good. Billie the manager was accommodating and food service was excellent no complaints.

  • Be aware VERY short staffed !!!!

    Be aware VERY short staffed !!!!

    by AnnLa519 on 2021-05-12 02:23 pm

    Pretty hotel, good location. One major problem- they filled every room knowing only 1/4 of the normal amount of staff is working. This creates many problems for their guests. The entrance mat was fifty. No staff to clean it. Check in at 4pm. We arrived at 5:15 after a long day of travel. The check in lady was unfriendly and quickly reported our room was not ready due to being short staffed. The hotel's problem is now their guests problem. Our room had no tub or even a chair. Room service must be requested but don't expect much. Our bed was not made this first time due to one pair of pants left on the bed, per maid note. On the second request the bed was made over sheets that coffee was spilt on, not changed. The halls had food trays and laundry because of short staff. The only highlight was the staff at the Pub. Although again, short staffed, they were friendly, professional and efficient. Bottom line, they filled up the hotel knowing they did not have the staff to accommodate their guests. Money over guests. Way below what is expected by a Hilton. Note: the valet will report the only place to park was the metered places or the $18. a night valet. Not true. You can park across the street. Beds comfortable. I hate giving a bad review but I must be honest.

  • Grand Ol' Lady with a Rocking Nightclub

    Grand Ol' Lady with a Rocking Nightclub

    by I-heart-Travel on 2021-05-11 12:18 am

    This is my Go To place for my travels to the area. A fine hotel renovated but no so much as to lose its history.

    Words to the wise: Parking is all Valet. I arrived around 10PM and was surprised to hear that all of their valet spots were filled and I had to park on the street. This worked out OK.

    AVOID Room 916. The hotel converted the 10th floor into a bar//nightclub, called the Vertex. Nice spot. Fire Code required the installation of a fire escape, which in this case, is a set of stairs leading straight to the 9th floor - spilling out at 916's door. As the exit is glass enclosed and there is no physical door to block the sound, occupants of 916 and surrounding will hear all manner of partying until 2AM.

    Paddy O'Neills is an attached Irish pub. Always jumping. Good food, good drinks. I prefer Tally's Silver Spoon across the street for breakfast.

  • I do not recommend this hotel

    I do not recommend this hotel

    by C200YCdenises on 2021-05-08 06:07 am

    I am a firm believer that first impressions matter. On the positive, the check in was easy and friendly and the water was hot. From the moment we arrived, the "bellman" who was dressed in jeans and an oversized Hilton golf shirt brought a cart to the car, then went back to talking w the valet person. Once we told him we needed help, he did come and take the cart in then later brought it to our room. The lobby was dirty and crowded because there was a long line to get in the tiny little elevators. Once in the room, although spacious enough it was dirty, worn and in need of a beauty makeover. This was supposed to be a Hilton Curio hotel- one of their better properties. They should be embarrassed. The restaurant was very slow because there was only 1 cook and 1 wait staff. Supposedly staff are calling off-- I don't blame them!

  • A friendly oldster of a hotel with great history

    A friendly oldster of a hotel with great history

    by marttch on 2021-05-04 12:17 am

    Location of hotel and friendliness of staff cannot be beat if you are visiting Rapid City, Badlands and Black Hills. It is dated but has wonderful history and ambience. Rooms are comfortable but small and amenities are great. I like bath tubs when I am on vacation, and rooms I think only have showers. Good temperature and pressure however. Given pandemic surprised that other than staff, and I guess my wife and me, masks were virtually absent within the lobby and other common areas. This seemed to be the norm everywhere in the area we visited.

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