Hotel Alex Johnson

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TripAdvisor 2184 Reviews

  • Great anniversary stay ...

    Great anniversary stay ...

    by CaraSoCal on 2020-09-20 06:42 pm

    My husband and I had a great 10th anniversary stay at the Hotel Alex Johnson. Rooms are not very big and housekeeping was not very good, but Ross made it very special so we over looked the negatives. I wanted something adventurous and interesting to surprise my husband and Ross said he'd take care of it. Unbeknownst to us we were surprised with a hot air balloon ride over the Black Hills and dinner with cupcakes for dessert with our names on them! Very memorable trip thanks to Ross and a big thanks to the staff in the Irish pub!

  • Small and gross

    Small and gross

    by Michze on 2020-09-16 01:20 pm

    The rooms were very small. We had to squeeze by the suitcases when placed in the room. Everything felt and looked quite dirty as well. I'm not sure if South Dakota has mandated masks, but no guests wear them even though all signs clearly state they're required inside the hotel. None of the staff enforce the rule.

  • Ross is their MVP

    Ross is their MVP

    by machogrande123 on 2020-09-13 09:27 am

    We just completed our stay at the Hotel Alex Johnson and enjoyed our time there...thanks to Ross.

    Ross provided us with numerous restaurant recommendations (all of which were excellent!) as well as a detailed map of where we could locate the items we were hoping to see. Ross was incredibly friendly and helpful...he really made our stay at Hotel Alex Johnson a positive one.

    In terms of the rest of our stay, I do have some criticisms of the hotel. I was amazed how little the staff (excluding Ross) knew about the area. Nobody at the hotel could provide basic information on questions related to 'which direction to drive on Iron Mountain Road' in order to see Mt Rushmore (front desk had never heard of this road), or what was involved with the lighting ceremony at Mt Rushmore (advised better to see during the day). Overall, they were completely clueless, which was very surprising. Again...Ross was the only person who had answers to any questions.

    When I checked in, there was no mention of Diamond status...and when I asked about an upgrade I received a puzzled look. I then mentioned that after this stay I would be 'one night away from reaching Lifetime Diamond at Hilton.' It was clear the person at the counter had no idea what I was even referring to.

    In terms of Diamond member benefits...the breakfast is essentially free and it was pretty good, so that was nice. I was told at check-in that valet parking was also included (great!). However, when I received my bill I noticed that I was charged $10/day....a call to the front desk rectified this as they removed the charge.

    The location of the hotel is very good. There are great restaurants within walking distance of the hotel and it is maybe 30 minutes drive from Mt Rushmore/Custer/Crazy Horse.

    The rooms are very small. We had a king and while comfortable for one person, it is small for two, especially the bathroom.

    Had Ross not been there, I might have given 3 stars....had the rest of the front desk staff had a clue about anything, it would have been 5 stars. Overall, a pretty good hotel.

  • Very nice stay

    Very nice stay

    by Amy F on 2020-09-10 07:32 am

    We just came back from a 5 night stay at the Alex Johnson. First night was difficult bc apparently I didn't pay attention to the SIZE of the one bed online - a full, not queen. Room was insanely small and I don't think we've slept that close in 20 years. Luckily, Matt was able to move us the next day - they took care of the move while we were out on our adventures. Second room was much larger and very comfortable. Due to COVID, there was no housekeeping unless requested. Towels and coffee delivered on request. Still a great stay because of the location.

  • I do not recommend

    I do not recommend

    by kellztwin on 2020-09-09 02:45 pm

    My husband went to check us in because it was raining and cold and there was no covered parking. The gentleman checking us in was very rude to my husband because I wasn't checking in, although he had his dL and the same card I paid on. He didn't offer any info on finding the elevator or thank us for staying there. My husband tried to ask about valet parking and he was rude again. The valet group just stood inside and watched us unload all our stuff outside in the rain, didn't even bother opening the door for my husband to push the cart outside. The room was dirty, I don't think it had been dusted in a long time, there was a bunch of hair in the bathroom floor. The toilet seat constantly fell down when lifted up for a male to go to the restroom, it wouldn't stay up. Not even a full roll of tp in the bathroom. We turned the heater up because it was snowing outside and it smelled awful! It smelled like wet dog hair horrible. Needless to say we left a day early even though we had to pay for our room.

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