Hotel Saranac, Curio Collection by Hilton

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TripAdvisor 326 Reviews

  • Step back in time!

    Step back in time!

    by travelman2110 on 2021-03-04 01:46 am

    What a beautiful restored hotel!! It's a mix of modern and old. The room was fantastic, people were friendly and attentive. Love the Great Hall, it's where I felt I stepped back in time, from the decor, flooring and some of the old pieces of memorabilia (phone booths) that they left when restoring. Restaurant on premise was terrific, parking garage available (free) and the hotel had so much more!!

  • Historic Hotel in Adirondacks

    Historic Hotel in Adirondacks

    by betsyp_12 on 2021-02-20 11:55 am

    My husband and I enjoyed our stay here in February 2021 during the pandemic. Great attention to cleanliness and COVID social distancing protocols. There was a free happy hour (2 hours) in the historic bar area on the second floor serving warm mulled wine, hot chocolate, popcorn and sweet treats. The room was small by most Hilton standards, but historic with beautiful crown molding and quality wooden doors. Good wifi, outlet connections for an historic hotel. The bathroom was, again, small but well-appointed with a rain-forest and handheld shower. I loved the quality Ampersand products for my hair. Mini-fridge in room. Walking distance to several cafes and restaurants. As other reviews noted, the elevator is small, but we often walked to the sixth floor. We had a view of the lake from our room. Nice spot and we will return!

  • Very nice stay in Saranac, slight noise factor

    Very nice stay in Saranac, slight noise factor

    by 113colleenh on 2021-02-16 07:43 am

    My husband and I recently switched from Bonvoy to Hilton and this was our first Hilton stay. We enjoyed it! The location was very nice in a cute town away from the tourist hustle and bustle of Lake Placid. Service was friendly and welcoming. The hotel was clean and instituted proper procedures for COVID sanitizing, etc. Our King Deluxe room was just enough room, not too small as many reviews indicated. The decor was really nice and we appreciated free water and breakfast take-away items each day. We did NOT appreciate the door between our room and the neighbors that was extremely thin. We heard all of their conversations and when they woke up, we woke up, etc. Not sure if all rooms have shared doors, but if we stay again we would ask for a room not connected to anyone else.



    by PEIGOLFER on 2021-02-04 02:44 am

    You don't have many options for hotels in Saranac Lake, and unfortunately, this is the best. BUT IT HAS BIG PROBLEMS !!1..I realize this is a old hotel, but the rooms are TINY !! The bathroom was REDICULOUSLY SMALL !!..The hotel does have free garage parking, which is a blessing in the Winter. BUT it's a LONG walk from your car to the elevator to get to the lobby. Then from the lobby you must go up a set of stairs to get to the SMALL elevator to your rooms !!!.. My advice: STAY IN LAKE PLACID 10 MILES AWAY !!!

  • Expected a great room in the historic hotel.  Got an attic apartment in a 1980's outbuilding.

    Expected a great room in the historic hotel. Got an attic apartment in a 1980's outbuilding.

    by 155and20 on 2021-01-08 01:20 pm

    This review is about this room type: Superior Suite, 2 Queen Beds, Non Smoking (2 Rooms)

    First, I was EXCITED to come back here years after it was updated and added to the Curio Collection. I had stayed in this hotel before it was bought and renovated. What I wasn't prepared for was that for a premium price, our room was in a circa 1980's outbuilding which was never part of the original hotel. It went downhill from there.

    I was further unprepared for what amounted to an attic apartment with views of either a brick wall OR if you wanted to see a side street, you could crouch down to low windows in the bedroom's knee wall. I understand that in COVID, some services would be reduced but this "Superior" room had three glasses and that was all. And when we requested some dinnerware, we were directed to go and ask at the restaurant. Not quite the service I would expect in this hotel.

    The next disappointment came with sunrise as the bedroom was nice and bright because there is NO way to prevent light from coming in through a high window over the bed. So much for sleeping in and getting some rest.

    I would go on, but now I think I'm sounding petty.

    Was the room clean? Yes. Was it updated? Yes - but the lack of upholstery in this modern room made it sound like living in a cavern. Was it warm and relaxing? Nope. It was cold and empty. Will we return? Not to this room/suite.

    So, we shared our comments with the manager and we were offered a small refund on a $1,400 weekend stay at the hotel (we paid about $700/night during the holiday weekend). We remain disappointed and I don't think I'd return after all of this. It was frustrating and disappointing. The response was lackluster - requiring me to do ALL of the follow-up when a manager failed to contact me about our experience which we shared with the front desk a couple of times.

    This stay was booked via Chase Travel.

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