Hotel Saranac, Curio Collection by Hilton

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Latest TripAdvisor Reviews

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TripAdvisor 314 Reviews

  • So Disappointing!

    So Disappointing!

    by Carla D on 2020-09-07 10:55 am

    Skip this one and drive straight to the Hampton in Lake Placid where they know how to treat Diamond members and what customer service is all about! Upon checking in the young man at the front desk told me that no upgrades were avaiable (we paid premium hoilday rate). I was holding $20 in my hand and was prepared to tip him, also the upper parking lot only had 11 vehicles in it all night and the lower one was probably 2/3 rds full so really? The onsite restaurant is closed on Sundays and Mondays so we couldn't eat dinner there or get our breafast benefit either. So we had to drive to get dinner so my husband couldn't have a drink. Only decaf coffee was available at 6:00 am so we drove to McDonalds. We walked to the Blue Moon Cafe for breakfast and it was excellent!
    We found the second floor terrace by accident before we checked out. It would have been nice if the front desk clerk had eplained some of the hotel's features as we checked in! I worked for Hilton 35 years ago and have always been faithful to this brand, but there is a lot to fix at this hotel!

  • Disappointing


    by Trip2019ABC on 2020-09-04 10:55 am

    Not up to par for a Curio hotel at all. I'm sure Covid played into things but service was not good at all. One employee cannot run an entire hotel. Our couch bed was never made up despite several requests so we did it ourselves. Check in was extremely long. No staff at all taking care of the second floor patio so it was dirty and tables and chairs a mess. The decor in the compass building suite room was extremely drab and cleanliness not up to par. The list sadly goes on. The Hampton in Lake Placid is fantastic. Saranac really should reach out to them as peers to see how things could be improved operations wise. You've got the location but your focus needs to be on improving service. There is no excuse for a Curio Hilton.

  • Nice hotel option for families

    Nice hotel option for families

    by MCarson699 on 2020-08-29 07:34 pm

    Visiting this area usually involves a cabin by the lake, but this hotel is a great option for us that are more comfortable to stay in a hotel. They have nice big suites available that suite our family of 5 quite well.

    We visited during the covid pandemic, so nothing was normal, but the hotel is generally quite nice and historic. It's located right in the heart of town, so there are a lot of things that are walk-able.

  • Disappointing experience

    Disappointing experience

    by 108jeanclauden on 2020-08-27 11:13 am

    Choose this hotel due to positive past experience with Curio by Hilton hotels but experience was clearly not up to the brand's standards. Understand Covid constraints which other Hilton brands manage a lot better. Just one front desk employee available, hot water for tea getting tepid as the day goes by. Furthermore, Saranac Lake as a location is pretty poor. Had I known I would have chosen Hampton Inn in Lake Placid, which will be our choice for a future stay.

  • Beautiful hotel, bad service

    Beautiful hotel, bad service

    by Ethiopia2006 on 2020-08-19 01:54 pm

    This hotel has been totally renovated and it is gorgeous. We loved every detail in the hotel. We got a queen studio suite and, although, suites are not in the central building (but in a separate building only 30 seconds away), the room was fantastic and big. The two employees at the front desk were very helpful and nice. But service in general was not good. Because of COVID we had to request housekeeping. We requested it the day we arrived and the following day. Yet, when we came back to the hotel at 6pm, the room had not been done. Despite our complaints, nothing happened. We had garbage in the room, dirty towels,... But John, a maintenance employee did everything possible to help us with clean towels, toiletries, and water. Individual employees were very god but the management should have done a better job.

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