Marriott Syracuse Downtown

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TripAdvisor 449 Reviews

  • Friendly Front Desk Staff

    Friendly Front Desk Staff

    by Suzanne_Schiff on 2020-09-22 04:32 pm

    The hotel was very beautiful inside. The front desk staff was super friendly and even offered us water during checkin since we had biked to the hotel more than 55 miles. The room was very nice and had more than enough space for us. The manager even stored our two mountain bikes in a locked room for us. Our stay was lovely.
    The only negative was a large noticeable stain on the carpet near the sofa and there was strange pink confetti on the bed??

    We even checked out the beautiful ballroom.

    I would stay here again. Our stay was nice.

  • Great service & well maintained property

    Great service & well maintained property

    by SportsMom_11 on 2020-08-28 10:01 am

    Stayed one night with My husband before flying out of Syracuse. The hotel is located downtown in a historic & beautiful Syracuse building. The front staff couldn't be friendlier & were very helpful. The room was clean and we felt very safe regarding their covid protocols. Self parking across the street was easy. The hotel is located within walking distance of Armory Square, a revitalized area with outdoor dining. Not in the greatest or prettiest area, after all it is downtown but we felt safe.

  • Beautiful Lobby, Older Horel

    Beautiful Lobby, Older Horel

    by EastCoastMomNY on 2020-08-20 07:07 pm

    Stayed here for one night. Had a two room suite that was spacious. The furniture was in good shape but the style was very old. The room we stayed in was quiet. In terms of Covid precautions and cleanliness, the room seemed moderately clean but nothing over the top. In the lobby they told us that they were keeping it at 50% capacity because of the virus.

  • People will remember how they feel

    People will remember how they feel

    by 063inavapk on 2020-06-18 09:54 pm

    For the people that read the first line-
    The staff is rude, provided mixed/wrong information and there is hair in the bathroom of the room we were assigned - on the toilet seat itself and the shower.

    A little more info -
    - Was laughed at when confirming late check in procedures.
    - was spoken to rudely when following hotels covid 19 protocol of calling hotel to be let in after hours
    - was advised of 24 hr valet and then upon arrival was advised (with an unnecessary attitude) that it is not available - I called the day before I arrived.
    - clump of hair in the shower
    - hair on the toilet

    My long review-
    You don't travel right now unless you must with covid 19, and the staff in this location are so frustrating during this time.
    Our booking stated (after we booked - in the fine print) that check in ended at midnight. Because our flight was getting in late, I called the hotel to check on late check in procedure. I was ridiculed. I was laughed at and advised that there would be 24 hr check in and due to covid19, the hotel entrances would be locked but opened immediately if called.
    We got in and circled the hotel to find the valet parking. Eventually we saw a fellow guest waiting outside. He had a heavy backpack and a food bag in one hand and a drink and his keycard in his other hand. He stated he called the hotel to be let in and was waiting as instructed for security to come let him in. We spoke long enough for us to introduce ourselves, talk about why we were in Syracuse, ponder the arrival time of the security and make sure we were at the right entrance. We even talked about what food places to check out.. that's more than 10 mins at this point.
    When you go to an elevator and someone is standing there - human nature is to push the button regardless. I waited for the door to be opened till we got to the 4th restaurant I was advised to try out. Finally I called. The receptionist that answered had the tone of someone who was tired of people calling and wanted to be left alone. It is not really the tone you would like to hear after trying to get into a building, to check in, so you can sleep on the bed you paid for. Two mins later - security came and let the man in. I on the other hand was told that valet was not available, the parking garage was a block away and that we would need to call back and wait for security to open the door again.
    Honestly the parking garage is so close, it was fine as we only had carryon items (a backpack each), but as I was looking forward to valet, because I called to make sure with the hotel..... it was disappointing.
    The hotel looks awesome... it is unique in design and grand.
    Our room was inviting when we walked in. Light switches by the door rather than begging lamps to turn on in the dark with iPhone lights. The bathroom also looked great - until we lifted the toilet seat cover... two hairs on it. We brought hand sanitizer and sprayed the seat down... but I shouldn't have to! Ok so we cleaned the toilet. After traveling in two planes we needed to shower first rather than taint our bed... the shower had a stream of hair... seriously?
    Sucks that a chain hotel with so many resources can't get decent staff. Is this just a New York thing to be rude?

  • Amazing Front Desk Staff

    Amazing Front Desk Staff

    by norlnsguy on 2020-03-05 09:01 am

    Abigail is always extremely friendly, helpful, and efficient. She remembers me by name and knows my room preference by heart. She goes above and beyond every time. Outstanding job!!

    Holly is also terrific. She expertly handled a problem with my room on a previous visit. We discovered she used to work near my hometown in Illinois. I really appreciate Holly's proactive approach and friendly disposition.

    Abigail and Holly are great representatives of the Marriott brand.

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