Marriott Syracuse Downtown

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TripAdvisor 453 Reviews

  • Praise for Gloria

    Praise for Gloria

    by taylor724 on 2020-12-31 05:43 am

    We chose to stay at this hotel for a quick overnight during a 24 hour road trip. Upon entry, the lobby is absolutely beautiful. The front desk service was good and he had suggestions for food delivery. When we got to our floor, we noticed the amount of noise coming from the rooms seemed a bit excessive. We went to sleep around 10p.m. and were awoken by a woman screaming from the street (we were eight stories up). The screaming was constant and vulgar. We then heard our next door neighbors start to argue (it sounded like a man and a woman). We could hear everything they were saying - the man told the woman he was going to "bash your f'ing face in" and "kick your f'ing face in." At one point we heard a loud thud. We decided to leave immediately (around 5 a.m.). We alerted the front desk clerk, named Gloria, and she alerted security right away to check on the room. Gloria understood that we hadn't slept at all, and she even comped our room for the night. Gloria was very compassionate and made us feel better that someone was going to check on the residents of the room next door. High praise for Gloria being a good human!

  • Classic Lobby, Motel Room

    Classic Lobby, Motel Room

    by CuriousTravelerRadio on 2020-12-10 04:07 am

    The restored lobby is incredible - it transports you back to a time of travel elegance! The hotel has not figured out how to operate during these times. I waited for some time for help with valet parking and no one ever showed up, even when parked right next to the sign for valet parking! I tried calling the desk multiple times - no answer. I was forced to park across the street in some shady parking lot. The room was ok but it did not have desk. This makes things very fun when being forced to eat in one's room as the restaurants only had take out due to the city's restrictions. The Marriott needs to decide to staff properly if they want to be open.

  • Wonderful is an understatement

    Wonderful is an understatement

    by michelerW1976CG on 2020-12-09 06:31 pm

    Much can be said about the beauty and cleanliness of this hotel. This was my second stay here, my first was for an FFA convention last year so I was aware of how lovely a hotel this is. What took me by surprise, almost to the point of tears was the absolute kindness, professionalism and willingness to accommodate this very stressed and worried mom. I was in Syracuse during this pandemic because my daughter was having what was supposed to be a one day surgery at university Hospital. I am from Queens county and not familiar with Syracuse. After dropping my daughter off at the hospital early in the morning I had no place to go so I headed over to find out if I could possibly get an early check in for my reserved room. Without hesitation the young man checked me right in with a welcoming smile. When my daughter was not discharged the next morning as originally planned the young lady at the desk extended my check out time so I wasn't left without a place to wait. Later in the day when I found out my daughter would not be discharged for yet another day, the young man from the day before cheerfully and kindly extended my reservation to accommodate another night's stay and afforded me a later check out once again in case my daughters discharge didn't happen prior to 11am. I wish I had these wonderful employees names so they could be acknowledged properly! Everyone I have come in contact with here from the valet, desk services and the young man from the food pick up service were nothing short of wonderful, warm, friendly and a credit to Marriott. They went out of their way to make what was a stressful time for me a bit less worrisome. I am beyond grateful and highly recommend this hotel when anyone visits the Syracuse area.

  • A SPLENDID STAY IN SYRACUSE!

    A SPLENDID STAY IN SYRACUSE!

    by pete10019 on 2020-11-04 12:13 am

    What a lovely way to spend the evenings on my short getaway to Syracuse: relaxing in the stunningly beautiful lobby of the Marriott Syracuse Downtown -- on a comfortable sofa, propped up with pillows -- and reading a book. All the praise that his gorgeous property has received in other reviews is well-deserved, and the same goes for the people working there, including Abigail and Fernando at the front desk and Darryl at the front door.

    Some of Syracuse's tourist attractions have re-opened, and all but one that I visited over the course of my four night stay are within walking distance of the hotel. I could have kept myself busily occupied visiting those farther away too, but, for me, it was preferable to luxuriate in my surroundings at the hotel instead.

    At this time, only one of the hotel's restaurants has re-opened -- a sports bar called Shaughnessy's Irish Pub. I ate three meals there, and all were very good. I especially enjoyed the shepherd's pie.

    For anyone like myself, working from home and in need of a comfortable break in routine, I highly recommend the Marriott Syracuse Downtown.

  • Friendly Front Desk Staff

    Friendly Front Desk Staff

    by Suzanne_Schiff on 2020-09-22 04:32 pm

    The hotel was very beautiful inside. The front desk staff was super friendly and even offered us water during checkin since we had biked to the hotel more than 55 miles. The room was very nice and had more than enough space for us. The manager even stored our two mountain bikes in a locked room for us. Our stay was lovely.
    The only negative was a large noticeable stain on the carpet near the sofa and there was strange pink confetti on the bed??

    We even checked out the beautiful ballroom.

    I would stay here again. Our stay was nice.

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