Tulsa Club Hotel, Curio Collection by Hilton

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Latest TripAdvisor Reviews

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TripAdvisor 82 Reviews

  • Exceptional Customer Service

    Exceptional Customer Service

    by 127brittaniew on 2021-01-18 10:11 am

    We had such a great stay at Tulsa Club. With COVID, the cleanliness was exceptional and unfortunately, the restaurant was closed but they had in-room options for food. Shortly after checking in, we received a text message from Nate checking in on our stay. We were looking for a dessert. He had some great suggestions and his attentiveness to our needs on our short one-night stay was appreciated!

  • Fantastic

    Fantastic

    by DaniTheDiva on 2020-12-31 02:35 pm

    The hotel stay was fantastic. It's a beautiful place. Ron took time to give our family a nice tour. We will definitely stay here again. It's a nice place to stay and a beautiful place to host an event.

  • Classic Elegance

    Classic Elegance

    by TammieTravel on 2020-12-29 09:12 am

    Staying at the The Tulsa Club is stepping back to a time of elegance and outstanding service. From the front desk clerk, Nate, answering our countless questions, to another front desk clerk (I didn't get her name) loaning us her personal iPhone charger for the day. Above and beyond service. The restaurant is closed for dine in, but room service is available. We had breakfast room service and it exceeded expectations. If you are ever in Tulsa and looking for a unique boutique hotel experience, visit The Tulsa Club.

  • Wedding Venue Review

    Wedding Venue Review

    by 6footfoodie on 2020-11-11 07:37 pm

    I'm not sure where to begin with this review of my wedding experience with Tulsa Club Hotel. You would think that after spending nearly 30k with them they would be working much harder to make sure my experience was top notch but that not the case. My wedding was originally scheduled for June 27th but due to COVID we pushed our date back to September 19th. We toured the facility with the event manager and decided it was such a beautiful hotel and great location to go ahead and sign on the spot.

    The first hiccup came when we got our catering layout and it was completely wrong. Items were missing and some were overcharged. Luckily we were pretty far out so nothing was finalized but it was concerning that after an in person meeting and emails it was wrong. Once COVID came and we pushed the wedding back we took a break from planning. Fast forward about two months before my wedding we received a phone call from the hotel asking if we had a copy of the contract. We absolutely did but why did the venue not? They switched coordinators and the previous one must have taken or misplaced the updated contract so my dad provided them with the current one.

    As we got closer to the wedding we had another in person meeting with the new coordinator and catering. I provided my Hilton number for the second time so ensure I would receive the points from the wedding and we finalized the menu. We ordered the roasted chicken buffet that came with a salad, mixed veggies, mashed potatoes, and dessert. We added on a mac and cheese station and cut the dessert since we had wedding cake. I was also informed that the hotel would provide breakfast to my husband and me the morning after the wedding. At the last walkthrough we were told we could use the stage by the coordinator. A week before the wedding she tells my planners that using the stage was an extra fee we had to pay so we canceled the stage.

    The wedding day came and we had a beautiful time. Everyone was safe and the staff took good care of us in regards to providing things like chairs for us to get ready and checking on us throughout the day. The problem came at dinner service. The veggie medley provided was onion and something unrecognizable that was saut?ed and there were no mashed potatoes. We were told that since we added the mac and cheese station it canceled the potatoes. We still don't know how that worked since we were charged for the added station. The next problem was that we never received the complimentary breakfast from the hotel. I honestly wouldn't care but because it was something we didn't ask for that was voluntarily offered then I feel it's worth mentioning.

    After a couple of weeks I noticed my point balance had not changed in my account. I reached out to the event coordinator and never received a response. I waited another week and my parents finally went to the hotel. We were told that coordinator was no longer there so we were put in touch with the GM. I was told that it was take up to 10 days for the points to show after providing my account number for the third time. I was also told that because the catering was a third party company so any compensation would have to be approved by them. Keep in mind that this is THEIR vendor because we were not allowed to bring in a different vendor. After a month I got clarification from catering that our original order was altered and we were not overcharged. They should have asked if we wanted to make a swap or add onto (which is what we wanted).

    I have since sent an email to the GM with no response and have called twice and still no points almost two months after my wedding.

    I'm honestly disappointed in the management of this hotel. It's a beautiful place but the level of disorganization is ridiculous. I wasn't overly picky or demanding. I simply want what we paid for and what was promised. I would honestly recommend you find a different venue to host your wedding at until they get their management team in order and I don't see that happening any time soon.

  • Suite has CONCRETE WALL 6 feet away for view????? what???

    Suite has CONCRETE WALL 6 feet away for view????? what???

    by tannernt on 2020-11-01 12:28 am

    PAID FOR A SUITE. SPECIFICALLY ASKED for an upper room so the view would be nice. Ended up on the 5th floor with a concrete wall like 6 feet away. And it was a ghost town so I know rooms were open everywhere. What a joke. Also did not receive our breakfast. Just rob me.

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