Water's Edge Resort and Spa

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Latest TripAdvisor Reviews

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TripAdvisor 995 Reviews

  • Restaurant Service Left A Lot To Be Desired

    Restaurant Service Left A Lot To Be Desired

    by televina517 on 2021-02-16 08:20 am

    My husband and I recently stayed for Valentines Day. It was his surprise to me. The room was OK, nothing special. He had pre-ordered a cheese platter. It was supposed to be in our room for check-in. It was not. He had to call down twice before it finally arrived after an hour. It was a tiny plastic dish with cheese and about 10 crackers. I know he paid a lot for it. Very disappointing. For dinner, they had a special menu with three entrees. All the entrees came with different sides. I asked for the filet, but with the sides for the chicken. The waitress hemmed and hawed and said she'd have to check with kitchen. She came back and said it would be an extra $10. At that point my husband said he spent over $500 for the dinner and one night and we were not paying an extra $10. He requested to see the manager. She came over and said everything in the kitchen is preportioned and they couldn't make substitutions. No one preordered the dinners. We ordered that night from the three choices. The filet came with lobster mashed potatoes and asparagus. I'm the only person alive who doesn't like lobster and I'm just not a huge asparagus fan. The chicken came with fingerling potatoes and carrots. She said if I was allergic to lobster they would switch out the potatoes. I'm not allergic. I just don't like lobster. She said if they allow me to switch they'd have to allow everyone. (There were about 4 tables within eyesight and really??). Finally I was allowed to substitute the sides without charge but made to feel like they were really going out on a limb for me. My husband and I both worked as servers before and always try not to be difficult customers. This left a bad taste and I expected much better service. (By the way, the food was only OK. Nothing spectacular. Breakfast was much better)

  • Romantic setting

    Romantic setting

    by Lovtaeatout on 2021-02-16 05:30 am

    We always feel like royalty at the Watersedge Resort. They have everything there that you would want. Restaurants, entertainment, bar and atmosphere. My husband and I go for our anniversary, Valentine's and birthdays. That pretty much covers the whole year.

  • Beautiful Spot

    Beautiful Spot

    by SammiDeRosa on 2020-12-18 01:36 pm

    My fiance and I have come here on the same day for the past few years and made it an annual tradition. The lobby and entry way are always well decorated and beautiful for the holiday season, the folks at the front desk are nice and helpful as well.
    Our room viewed the ocean which was lovely and even had a nice jacuzzi in the bathroom. I'd say the rooms are slightly dated and perhaps a bit tired, but it's still a great location. The room and bathroom are very clean and the resort does a good job of keeping the common areas clean as well.
    The prices are higher but you are right on the water with amazing access to the beach area. I'd recommend a stay, even during the winter months!

  • nice place

    nice place

    by Passport540164 on 2020-11-20 09:47 am

    We enjoyed our 2 weeks there, great sunsets and weather luckily.....wished we had booked a loft from the start so that we didn't have to move but otherwise very good food at the restaurant and enjoyed the spa treatments :-)

  • Unsatisfied!

    Unsatisfied!

    by caseysT905CB on 2020-11-10 06:41 am

    Came here, due to Covid-19, for my husband and I honeymoon for a couple days, and to say the least we were very unsatisfied. We walked into our room and the bed didnt even look made, the tissue box was not replaced and we didn't feel that was very sanitary due to current circumstances, and not to mention we opened the door for our balcony and the whole thing was so warped in the middle we were afraid to even go out there. Even though we were unhappy with the room, the staff was very kind to us. The resort has beautiful grounds, I just think they need to maintain their rooms a little better. We ended up finding another place to stay and cancelled the rest of our stay. Attached are pictures of the balcony. Picture doesn't really do it justice.

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