Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Crater Lake Lodge


    Crater Lake Lodge
 in White City

Reviews

TripAdvisor Traveler Rating:
1143 Reviews
Latest TripAdvisor Reviews

  • Will never stay in the lodge again

    by woodneal on 2019-09-18 07:42 pm

    3 days at the lodge, booked 7 months ago, and our stay was horrible. The room size was good and the bed was good. But the bathroom was filthy, as were the hall and elevator carpets. The heat was really hard to regulate, from freezing cold to so hot we were sweating, when the thermostat was set to 70 the entire time. Some of the staff was polite, but most came across as being miserable and acted like any request was a hassle. And the restaurant was absolutely horrible - extremely overpriced bland food. Geez, it's not that difficult to add a few seasonings for goodness sakes! We ordered different things each day hoping to find something edible, we left most of the tasteless food on our plate each time. No other options unless you want a hot dog or pre-packaged food from the so-called "cafes" at the other 2 park locations. Even if you are staying in the lodge you won't get dinner unless you have reservations set at least a day in advance. For breakfast and lunch every time we had to get on a list and wait 20-45 minutes before being seated even though each time over 1/2 the restaurant was empty! And as others say, no cell service, no internet (they say they have internet, but even in the lobby nobody we saw was ever able to get any service the entire time we were there) and no hard-line phones in the room or public areas. I can imagine for people who have children they need to check on at home, this could be a huge issue. For the price we paid we were shocked at the condition of the lodge, the lack of service, and the terrible food. We will definitely be back to the area, but will absolutely never stay at the lodge again and will very strongly discourage others we know from staying there.

  • Great view, but the room was filthy

    by Lewes_SJC on 2019-09-18 03:50 pm

    Room was not ready on schedule.. they certainly were not held up cleaning it. After staying at 3 other National Parks managed by Xanterra, this was certainly a shock. I don't mind old, but dirty is degusting. The great room and dining room where fine. The elevator carpet was the dirtiest carpet I've ever seen. The hallways were not much better. All the trim needed a good coat of paint to make it look clean. Our room carpet was dirty with a large stain in the middle. The bathroom cannot have had a cleaning the entire season. (except may the toilet- thank goodness) I put the bath mat down before I would walk on it. The tub and tile were dirty and moldy. Once again, I don't think they ever clean the tub. The upholstered chair was so worn there were holes and stuffing showing through. The most disturbing issue I encountered was when I used the rest room in the lobby. This could have been a very retro-cool room, tiled floor to ceiling, but it was so dirty I thought I should call the board of health. It need a professional tile steaming. I found the dining staff to be very pleasant. Every other hotel I stayed in on my trip, which included Glacier National park, sent me a survey. No surprise there wasn't one from Aramark.

  • Nobody cares!

    by WanderingP on 2019-09-17 02:17 pm

    Spent 2 nights in this dump. Really - the National Park Service should hold its contractors to higher standards of maintenance and upkeep. The indoor public areas were pleasant enough (except for the elevators which had perhaps the dirtiest carpet I have ever seen). However, when you stepped outdoors to enjoy the long deck facing the Lake, forget about sitting on any of those rocking chairs as the webbing on many had rotted out, making them both an eyesore and evidencing management's callous lack of concern for guest safety.

    And then there was our room - billed as a "deluxe lakeside" at a cost of $300 a night. The lake view was fine, but anything deluxe about the room stopped there. Everything had a dingy look and feel - from the well worn and dirty carpet to the peeling wallpaper around the small sink. But the most telling thing for me were the drapes that were drooping off the rod as a result of some missing hooks. This one thing shouted out - NOBODY HERE CARES! It was a 5 minute fix, yet no one cared enough to do it.

    My advice - stay away from this place. It will dampen your ability to fully enjoy the beauty of the Lake.

  • Only worth half a star at best

    by Ekes on 2019-09-13 08:23 am

    This is possibly the worst hotel experience I've ever had. The location is spectacular, but that's about it. Our room was too hot with no heating/fan control, tiny, dirty, and very very expensive. The staff are poorly trained and not able to help with even the most basic advice. The wifi is basically non existent, partly as anyone in the building can access it, so even though you're paying over $200, you get no preferential access. And finally, the staff in the lounge and restaurant are rude, arrogant and quite frankly an embarrassment to the National Park. My advice would be to visit the park, get away from the Rim Village area as soon as you can, explore the lake, and then stay somewhere - anywhere - else.

  • Big disappointment

    by gorjam on 2019-09-12 07:55 am

    The reason to stay at Crater Lake Lodge is to be near the lake which is absolutely stunning and not to be missed. However don't be fooled. This is a terrible place to stay. Guests are poorly catered for. We were told that we could not book a table for dinner when we arrived as they were fully booked - mainly by day visitors. It was suggested we could travel to the nearest town if we wished to eat. After much complaining we were eventually slotted in. This was a regular occurrence we saw whilst our stay. In addition you are unable to charge drinks or meals to your room account and these have to be paid separately at the time.
    Rooms are small and very tired. There is allegedly wi-fi available but it could never be accessed - even at 3am!. There is no phone signal available.
    The Lodge is a terrible option for accommodation. Poorly run by operators who need to go and learn that the staying guests are their most important customers.
    My advice is visit Crater Lake it's so gorgeous but stay elsewhere.
    PS the night sky is pretty spectacular too


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.