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Hilton New Orleans/St. Charles Avenue


    Hilton New Orleans/St. Charles Avenue
 in New Orleans
    Hilton New Orleans/St. Charles Avenue
 in New Orleans

Reviews

TripAdvisor Traveler Rating:
1363 Reviews
Latest TripAdvisor Reviews

  • Never will return

    by Linda W on 2019-05-22 12:34 am

    Was a disaster. First room had to room change closet would not open after going to the front desk 3 times. second room had a hole in the carpet missing a light curtains were missing bathroom trash can was rusted. All that was wrong and this is after a manager pre checked it. Not only use elevators were terrible if you were lucky maybe two would be running. Maintenace is not one of the strong points. Front desk did not wear uniforms had personnel working with large tattoos showing. valet we parked our car and it stayed there and was still charged for valet. Executive lounge not worth the extra charge breakfast ok. Snacks two or three evening ha ha and you pay for you wine or beer. Would never stay again.

  • Hilton on St. Charles

    by Culture25689926712 on 2019-05-22 11:12 am

    Nice smaller hotel on St. Charles streetcar line. Convenient location, walking distance to good restaurants, friendly staff. We used the lounge areas both inside and outside for family gatherings. Executive Level access is worth price. Weekender rates are available.

  • Family time in New Orleans

    by Roving32098201737 on 2019-05-15 04:11 am

    Water Temperature needs to be hotter. Very disappointed in every shower and bath I took. The staff was awesome and the room was very nice and clean. We slept very well and would stay here again if they improve the water situation.

  • Gorgeous lobby! But a few issues with my room

    by Vamama924 on 2019-05-14 04:26 pm

    I was just wowed when I walked in. Stunning lobby area, and the staff were very friendly and professional. However, I was disappointed in my room, 1903. With small windows high up, and a slight smell of mildew, it appeared to be a former storage area that was converted to a room. I think there is a similar situation for the same, similarly situated room on all floors. The staff very kindly put me in a different room.
    The pros: comfortable bed, safe, coffee service (but no cream), small fridge, electrical outlet with computer charger on nightstand.
    The cons: no drawers for clothing; at desk, no easily accessible outlet for charging laptops or charging phones. Shower pressure not so great.
    Finally, my sink would not drain. They sent a plumber right away. It was improved, but still didn't drain properly.

    Owner Response
    Dear valued guest.

    Thank you for taking the time to provide this feedback. I am so sorry about the disappointing room, I am glad to hear we were able to move you. We have shared your concerns with the appropriate team members so we can improve our service.

    I hope we have the opportunity to better serve you in the future.


    Yours in hospitality,
    The Guest Experience manager

    Dream47584437546, Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Perfect Location & Great Customer Service

    by FindYourWild24 on 2019-05-12 09:08 am

    Hats off to my boy, Michael! Excellent customer service & such a wonderful asset to the Hilton Hotel. Very knowledgeable of the area with great recommendations for best restaurants & nearby bars. Highly recommend!

    Owner Response
    Thank you so much for your very kind review! I will be sure to share your kind review with Michael, he's our rock star! So glad you had a nice time!!

    Dream47584437546, Guest Relations Manager at Hilton New Orleans St. Charles Avenue, responded to this review


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