Check Availability
Modify/Cancel Reservations
More Search OptionsReturn to Check Availability Console

Hilton New Orleans/St. Charles Avenue


    Hilton New Orleans/St. Charles Avenue
 in New Orleans
    Hilton New Orleans/St. Charles Avenue
 in New Orleans

Reviews

TripAdvisor Traveler Rating:
1397 Reviews
Latest TripAdvisor Reviews

  • Excellent stay

    by Vondell L on 2019-07-14 09:09 pm

    Essence Festival weekend. Family spent extra night to chill. Hotel was in walking distance to Daisy Dukes and other eateries. There was no pool on site, but a restuarant and bar. I was able to check onto our flight and print boarding passes.

    Owner Response
    Thank you the excellent review, Vondell L!

    We are thrilled to hear that you and your family had such a fun time staying with us. We are glad to see that you were able to take advantage of our prime location near Daisy Dukes and so many of the city's best eateries. It's nice to hear that we were able to provide you with such a smooth experience. We look forward to seeing you again soon. Thank you and have a wonderful day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Great

    by norlando on 2019-07-12 12:18 am

    Awesome stay during Essence Fest. Great location, walking distance to Canal, Bourbon, Conv. Ctr and stadium. Valet was friendly and helpful as was MOD/Manager. Executive lounge was very nice with good offerings.

    Owner Response
    Thank you for the great review!

    We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.

    Have a fantastic day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Accommodating

    by MrsOzieDo on 2019-07-12 11:55 am

    Very accommodating. We arrived at midnight. Decided to leave 3 days early due to Tropical Storm Barry. Nights not used were refunded without question. Staff very friendly. Onsite restuarant had good food at decent price.

    Owner Response
    Thank you for the 4/5 review!

    It's fantastic your time with us was so great! We're happy you appreciated our friendly service so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you.

    Have a fantastic day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • 2019 Essence Festival

    by Antoinette A on 2019-07-10 06:55 am

    Great historic hotel, wonderful property but Tammie is thebomb.com at the front desk. Exceptional customer service. She secured our rooms and airport transportation in the blink of an eye. Thank you T.

    Owner Response
    Thank you for the excellent review, Antoinette!

    We're thrilled your time with us was so amazing! It's excellent you enjoyed and appreciated our great decor as well as our ambiance and atmosphere. We care about the happiness and comfort of our guests. We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Tammie took such wonderful care of you and made you feel so valued. She is an important member of our team!

    We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • New Orleans

    by Karen C on 2019-07-09 11:34 am

    Our first room had blood on the mattress. Very disgusted. The staff acted promptly to get us another room. The bed should have had the mattress scrubbed down before allowing anyone to be assigned this room

    Owner Response
    We appreciate the feedback, Karen C.

    We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.

    We do hope you give us another opportunity to share a more positive experience with you soon.

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review


Book by Phone: +1 800 678 8946 Best Rate Guarantee


It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Google Chrome, Internet Explorer, or Firefox. For Mac users, we recommend the latest version of Safari, Firefox, or Google Chrome.