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Hilton New Orleans/St. Charles Avenue


    Hilton New Orleans/St. Charles Avenue
 in New Orleans
    Hilton New Orleans/St. Charles Avenue
 in New Orleans

Reviews

TripAdvisor Traveler Rating:
1498 Reviews
Latest TripAdvisor Reviews

  • Hilton St. Charles

    by obryanp on 2020-01-24 05:56 am

    Great Hotel! Lovely staff, great location. Michelle in the lounge is great! Very attentive and great with the guest. Front desk team is very attentive to all guest needs especially Supervisor Jade! Can't wait to stay again.

    Owner Response
    Thank you for the wonderful review!

    It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!

    Thank you again for sharing your review and for staying at Hilton New Orleans/St. Charles Avenue. Have a wonderful day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Loved this Historic Hotel!

    by kswstoryteller on 2020-01-21 03:09 pm

    We had a very nice suite. As Hilton Honors Gold Level, we were entitled to an upgrade and we took advantage of this. The room was extremely spacious and well appointed with new and updated furnishings. We had two televisions, sliding doors that allowed us to block off the bedroom, and a nice spacious bathroom. The room was also pitch black dark -- perfect for sleeping and we were allowed to control our thermostat -- which is always a plus in my book. The best part about our stay was the SERVICE. Great concierge, great front desk and superb and friendly staff in the Executive Lounge. We will gladly return. Our room was also clean, quiet and very nice. We had a GREAT time at this centrally located hotel with lovely rooms!

    Owner Response
    Thanks for the wonderful review!

    We're happy your time at Hilton New Orleans/St. Charles Avenue was so excellent! It's amazing you appreciated our spacious and comfortable accommodations. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience!

    Have a fantastic day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Below par

    by Avnish K on 2020-01-21 10:43 am

    Hotel doesn't have a pool. Rooms have issues with the AC. Lounge has same breakfast menu everyday. Parking is valet only and it's very expensive. Location is great. You can walk to many places from the hotel.

    Owner Response
    We appreciate the feedback, Avnish.

    It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.

    We hope you allow us the chance to host you again soon for a more positive experience.

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • A beautiful hotel in a great location

    by rlmeadowood on 2020-01-21 04:34 am

    A classic hotel in the heart of New Orleans, with an excellent restaurant next door. The staff is friendly and helpful. I didn't notice any breakfast, which would've been nice considering it was not inexpensive.

    Owner Response
    Thanks for sharing this perfect rating, rlmeadowood!

    We're thrilled to hear you enjoyed your stay at Hilton New Orleans/St. Charles Avenue It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

    Have a beautiful day!

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review

  • Extraordinarily Disappointed

    by R1061JRkellyw on 2020-01-20 10:47 am

    In the last three months I have stayed at four different hotels in New Orleans. I paid more for my room at the Hilton New Orleans St Charles than I did at any other property and received the worst service. Had this been a lower tier hotel with a lower tier price tag, it might have earned a higher mark, but with a $300+ per night price tag comes expectations of service. While the hotel is in a fabulous location and has one of my favorite NOLA restaurants on the first floor, it feel far short of expectations. I am sorely disappointed.

    The stay started poorly. We pulled up to the valet at about 1. No one was manning the valet booth. We waited. And waited. And waited. No one came out. We finally unloaded the car ourselves and my husband and daughter hauled the luggage inside while I stayed with the car waiting for the valet. And waited. And waited. And waited. I finally locked the car and went inside in search of the valet - for $300+ per night. Notably, not once when we entered or left the hotel was there anyone manning the door - for $300 a night. (Also raises huge security concern. Anyone can walk in. Anyone can get into an elevator. Anyone can go to any floor - sign by elevator says key is required but it isn't).

    As Diamond members we requested an early check in. Finally received a text that the room was ready shortly after 4 -- the normal check in time. When we returned to the hotel, we were able to track down a bellman to retrieve our luggage from storage. While he was gone we waited at the desk. And waited. And waited. For the woman working the desk to look up from the computer. She never did. The bellman came back and got our keys for us. Notably we then carried our bags upstairs ourselves - for $300 per night.

    When we entered the room it was dank and musty. Turned the AC fan to high and when we returned from dinner the smell was better though not fresh.

    The room was large with a ton of wasted space. Two double beds in a room that could easily have accommodated two queens. A large desk/tv stand combo and a desk chair. No other place to sit. Nowhere to put clothes. The closet door appeared to be painted shut. All three of us tried to force the door open with no luck. So for $300 a night, there was no way to unpack. No ironing board. No dirty clothes bag. No luggage stand. Nothing.

    The tv remote only worked if standing directly in front of the tv. Move to the bed and it wouldn't work.

    The bathroom was microscopic. Very little counter space. No way two people could be in the bathroom getting ready at the same time. To stand at the sink my legs touched the toilet. Only three towels for a room for four. The normal Crabtree and Evelyn toiletries were provided. Again for $300+ per night I expect a larger bathroom than the motel 6.

    The room was very loud. ALthough there are few rooms on a hallway, the noise from the hall at 1 am was defeaning. As were the sounds of sirens from the street below even though we were on the 15th floor. And around 2 am the people above us apparently were running races across the floor. Little sleep was had.

    Visited the fitness center on the 6th floor on Sunday morning. When I exited the elevator on the 6th floor their was a distinctive smell of stale smoke. The smell of stale cigar smoke in the fitness center was almost overwhelming. The fitness center itself is large. It appears to have been a party room of some sort in the past with lovely molding on the walls and ceilings, as well as old stained/frosted windows. A good selection of equipment and a divider between the cardio area and an area for doing abs/floor work was a nice touch. There are plastic cups for water. No bottles. No chilled towels.

    The Diamond member executive lounge was okay for breakfast. Decent selection of items, though had to ask for things to be replenished at several stations (including an empty half and half container by the coffee). Staff working in that room were some of the nicest people we encountered during our entire stay.

    On a positive note, the valet promptly brought our car when we called to check out and that valet was quite friendly. It was the only real service we received. For $300+ a night.

    Owner Response
    Thanks for the feedback, R1061JRkellyw.

    It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

    Trek09803486778, General Manager at Hilton New Orleans St. Charles Avenue, responded to this review


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