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The Otesaga Hotel and Cooper Inn


    The Otesaga Hotel and Cooper Inn
 in Cooperstown
    The Otesaga Hotel and Cooper Inn
 in Cooperstown

Reviews

TripAdvisor Traveler Rating:
752 Reviews
Latest TripAdvisor Reviews

  • Hits & Misses

    by S J G on 2019-04-09 05:16 pm

    A gathering of friends met in the Hawkeye Tavern for lunch on a Saturday. Daily specials augment the regular fare. The descriptions illustrate that a serious chef is behind the menu and it's execution. One guest had the French Onion soup. I had the soup of the day, chicken and mushroom with a creamy base and fabulous flavor, if only it had been hot not lukewarm. The grilled cheese of the day was havarti and blue with bacon on homemade herb bread- unusual and fantastic. The cutest pick had a baseball on top- of course!
    Decaf coffee was also lukewarm which I asked to have heated and a fresh cup was brought. When another diner asked for a refill of coffee that was brought, but not the decaf pot.
    Service was fair. Perhaps an inexperienced young man brought on before the season is in high gear? He disappeared half way through the meal and two other servers were summoned for refills and the check. As an aside, the ladies lounge is immaculate and the gift shop deserves a special stop. Allow time to explore the hotel and beautiful grounds.

    Owner Response
    We are sorry to hear that we did not fully meet your expectations during your recent visit. This level of performance was not typical of our standards. Your comments have been shared with the appropriate teams. We appreciate your honest feedback, it allows us to address issues of concern and continuously improve.

    jer0127, Manager at The Otesaga Resort Hotel, responded to this review

  • Valentine special

    by toad12543 on 2019-02-15 10:29 am

    We ate at the hawk eye grill for valentines day. Food was excellent, service not so much. Was not a very busy evening, so I am unsure of why our server did not deliver five star service. We were seated promptly, and given menus. It took over ten minutes for our server to finally come to out table, so we could order drinks. Another ten minutes to get the drinks, then after delivering drinks, we still did not have an opportunity to order. We ordered and food delivered at a reasonable time. Although the bus boy on staff was much more attentive then the server, he refilled water, brought out more bread, and hunted down our server so that we may order another round of drinks. Again, food was perfect, I was just expecting excellent service, not a server whom could not even smile. If the server had been more attentive, I would have given the rating a 5 star.

    Owner Response
    It is disappointing to know that we did not completely meet your expectations during your recent dinner, please accept our sincere apology. Please be assured that your review will be shared with the appropriate teams. It is only through honest feedback like yours that we can maintain our high standards and continuously improve.

    jer0127, Manager at The Otesaga Resort Hotel, responded to this review

  • Delightful

    by LoafJugThouTree on 2019-01-14 07:13 am

    The hotel itself is just marvelous, from its appearance to its views. The beds were comfortable; the room was fabulous. And as wonderful as the physical facilities and surrounds were, the staff was even better: anxious to please, professional, courteous, and good-humored. I'll be back!

    Owner Response
    thank you for your glowing review, we are pleased that you enjoyed your stay! We look forward to welcoming you back.

    jer0127, Manager at The Otesaga Resort Hotel, responded to this review

  • Fantastic Place

    by pandanotorious on 2018-12-11 02:08 pm

    The expense for a room for one night is too expensive. I like this place I love it, but it will be a very special occasion for me to afford it. And making me have 200 characters is just crazy. I should be able to pick the words I want to use.

    Owner Response
    Thank you for taking the time to share your thoughts. It is only through honest feedback such as yours that we can improve. We hope to welcome you back at sometime in the future.

    jer0127, Manager at The Otesaga Resort Hotel, responded to this review

  • Historic Inn

    by Naphtali H on 2018-12-01 02:17 pm

    A very nicely done historic inn in an area with mostly awful accommodations. My wife and I are regular opera goers, and had finally tired of paying $200 a night for worn out roadside motels. We bit the bullet and paid The Otesaga's rates. We are so happy we did. Everything here is first class. The free breakfast was great, and the service perfect.

    Owner Response
    We truly appreciate your glowing review of The Otesaga. We hope to welcome you back soon!

    OtesagaHotelMgmt, Manager at The Otesaga Resort Hotel, responded to this review


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