The Omni Grove Park Inn

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TripAdvisor 8441 Reviews

  • Perfect break!

    Perfect break!

    by michaelaY1419QJ on 2020-07-08 05:21 pm

    The hotel complex makes you feel like you are sitting atop the town of Asheville, offering stunning views. The rooms are wonderful. The staff is exceptional. The spa is amazing. There are tons of dining options on the property yet you are close enough to town that you can venture out.

  • Fourth of July getaway

    Fourth of July getaway

    by brookeg713 on 2020-07-08 05:18 pm

    My husband and I traveled From nashville to get away over the fourth. The hotel was limited capacity and limited staff, which we clearly understood due to covid19. They texted us to see our arrival time and prevent lines at check in; our room was clean and ready. Hotel was beautiful as always and NC mandates masks right now so we felt very safe. Restaurants had limited availability due to covid and we came prepared with snacks and wine. Overall hotel did a great job and we will continue to visit. No room cleaning due to covid but just call for towels, pillows, etc and they show up in about 30 minutes. We both got massages (in a mask) and enjoyed the outdoor spa pool. Would highly recommend as a covid vacay, if that's a thing.

  • Great Views but......

    Great Views but......

    by Martin320 on 2020-07-08 07:18 am

    We stayed at the Omni 1.5 weeks ago and I deliberately left it this long to do a review in case anyone from the hotel contacted us. This is our 3rd visit to the Omni Grove Park Inn in the last 3 years, the first thing to say about the Omni is that it is an amazing historical building in a stunning setting. However we always seem to come accross the same problems when staying here.

    We were well prepared for the COVID restrictions - we had no problem with face masks, we opted not to have our room made up, we were ok with less staff than usual due to less guests, we accepted that we had only 1 restaurant option for dinner and because it was really busy we had to take a 9pm reservation and we understood that the Spa restaurant was closed even though we paid high dollars for our spa treatments........ As I said none of this was a problem to us as we appreciate the difficulty all hotels face in this current climate.

    However, every time we stay here, we are always frustrated by the room. The Omni is all about the setting and it's stunning views. Our first stay back in 2018 we bought a mountain view room only to have a view of a tree. After a long walk back to reception with our bags we were given a room with a view of the mountains. Our 2nd visit in 2019 we had a view of a wall. Our 3rd visit 2 weeks ago we paid extra for a panoramic view room, however, although we had a good mountain view to the front, the side view was overlooked by the next door apartments and we had to keep our curtains closed as people could see in. At check out we were asked how our stay was, we pointed out we had paid extra for a panoramic view but in reality it was just a mountain view. We were informed someone may or may not be in touch. A week and a half latter nobody has been in touch. The hotel really needs to be more clear on room descriptions, a panoramic room at one end of the Sammons wing is completely different to the other end. A mountain view on the lower floor is much worse than the upper floor.

    Another serious note was the only option for breakfast on our 2nd morning was a buffet in an enclosed room which cost $29 pp. The previous morning we had a la carte breakfast in the Edison restaurant which has a large covered outdoor seating area and cost us $15 each. According to the Texas Medical Association eating at a buffet is considered high risk for COVID 19 infection, not to mention when you have 2 large outdoor seated restaurants why would you choose the indoor option. I appreciate that a buffet is a more profitable option for the hotel but I would rather they didn't gamble with my health to make money.

    For a 2 night stay for 2 people we spent a total of $1,941 including food and spa treatment. It feels like we were shaken down for every cent possible and feel we at least deserve a call!

  • Terrible experience. Worse customer service. Do not waste your money.

    Terrible experience. Worse customer service. Do not waste your money.

    by AlexandraHerman on 2020-07-06 02:08 pm

    Their only saving grace, good views. But you can get this many other places in Asheville. The food was awful. The service was rude and dismissive. There was trash piling up everywhere.
    We also went to the Biltmore. They were exceptional! Biltmore service, care for customers and food was all a delight! Plus, they also have amazing views.
    The two businesses claim to be Ashevilles best places to experience. They truly are night and day.

    We did try to write grove park an email explaining our experience but again were dismissed with excuses and no compensation. We would have given them another chance. Unfortunately they haven't given us a reason to, so we will be heading to the Biltmore for our staycation needs. (Yes, we are locals and love supporting local businesses - too bad Grove Park went down hill)

  • Good stay during pandemic

    Good stay during pandemic

    by R9475YQmikes on 2020-07-06 10:29 am

    We had a good stay at the grove park inn. They had done a lot to be cautious due to covid, which was appreciated by our cautious family. While quite a few people took advantage of the great views outside for July 4, there were limited options for those who were wary of the crowds. I would suggest setting up some more picnic tables / chairs around the property and having additional bar areas set up so that the great hall bar which had quite a line can be avoided. Feedback aside, its a nice room and the manager Kirsten was particularly understanding. Overall very good first quarantine vacation.

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