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Condado Vanderbilt Hotel


    Condado Vanderbilt Hotel
 in San Juan
    Condado Vanderbilt Hotel
 in San Juan

Reviews

TripAdvisor Traveler Rating:
2380 Reviews
Latest TripAdvisor Reviews

  • If you can afford it, just go!

    by Roger M on 2019-03-21 02:48 pm

    I have travelled a lot and this is a really 5 star place. First class ALL the way. Staff unbelievable. Left on first name basis with so many. (Enrique, Manuel, Jose, Darius, Robert, and many more but too brain dead from just getting home). Very big place with an adjacent sandy beach with a sister hotel. Three first rate restaurants. A smile and acknowledgement from every staff member you pass. A new go to place. If you can afford it, just go!!

  • Very pricey, but a beautiful place to stay.

    by akiba on 2019-03-21 08:37 am

    The staff is unfailingly friendly and helpful. So this critique is about overall execution.

    Since they keep to a very rigid 4 p.m. check in time their can be a wait- and they do not easily provide early (like 3;30) check in.

    Breakfast buffet did not vary at all during our 5 day stay. Same everything, even the fritatta. Same fruit , breads, pastries and cold cuts every day. And not much fruit at that. No berries. Always pineapple, watermelon and papaya.

    No lox for the (very commercial) bagels. One toaster for everyone. If you want a pancake or french toast- it is not on the buffet. You have to order off the very pricey menu.

    We asked for a quiet room, but were put over a construction site for a new restaurant. And the 24 hour adult pool, which was in use by a rowdy wedding group until 4: a.m one night. Management should have quieted them down. Not so bad with the windows and balcony door shut, but we preferred to hear the ocean vs. drunken party-goers.

    Their butler service is a nice touch, but it id feel that the main motivation was tipping. Essentially a slightly personalized concierge service.

    Enjoyed the excellent beach-side services of lounges, towels and umbrellas- along with waiters to take your orders for drinks and snacks. Highly recommend the ice cream vendors and empanada lady selling their wares along the strand.

    Rooms are beautiful, clean- and the housekeeping is great. A very beautiful and well maintained venue overall.


  • four seasons feel in PR

    by mtmsocrates on 2019-03-20 08:30 am

    We arrived late 2am and was greeted with water and champagne. empty hot tub no rubbing. they still had pool attendant handing out towels swim at your own risk of course. the room was welcoming wiith an entrance foyer and receiving table king bed table for two and a huge balcony facing west to old san juan with views of the lagoon and atlantic. short walk to beach and a short walk to family beach next to hilton. Room service was hot and delicious. housekeeping did an excellent job as we can be a bit scattered with our stuff which was neatly reassembled. in conclusion housekeeping cared for our things which i thought was impressive.

  • Great place to stay for short trip

    by octopus_reviews on 2019-03-18 05:28 pm

    Overall, this was a great place to stay. The rooms were clean and the beds were amazing. The pool areas are all nice and well-kept. We spent all of our time at the adult pool, which is small but not crowded. It didn't have a party atmosphere (very much appreciated).

  • Outstanding Employee Behavior

    by summerasman on 2019-03-18 05:19 pm

    My family and I had a great experience during our stay at The Condado Vanderbilt Hotel December 26 to December 31, 2018. We immediately noticed that the staff value their guests very highly.
    For example, on our first night at the hotel, we were eating at the on-site restaurant, Tacos and Tequila, and the service was agonizingly slow. However, the manager of the restaurant was so kind and did everything he could to make the dinner as pleasant as it could be. He ended up giving the meal to us for free and during the meal he kept giving us updates on when the food would be out. The issue was certainly not his fault that the kitchen was very backed up, but he still took ownership for the slow service and made every effort to make the problem right while we were dining. We were happily surprised when we went out to dinner a subsequent night at the hotel and we continued to receive the VIP treatment.
    Additionally, the same, caring manager sent us free appetizers, free champagne and so much more. We even received a complimentary and lovely sampler of the tequilas available at Tacos and Tequila in our room. This manager consistently checked in on us over the course of our stay and went out of his way to try to make our stay memorable and to help us forget what had happened on one night at one restaurant.
    This level of service is reflective of The Condado Vanderbilt Hotel overall and made for a magical vacation.


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