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Condado Vanderbilt Hotel


    Condado Vanderbilt Hotel
 in San Juan
    Condado Vanderbilt Hotel
 in San Juan

Reviews

TripAdvisor Traveler Rating:
2432 Reviews
Latest TripAdvisor Reviews

  • Staff is very attentive

    by DBJ2012 on 2019-05-25 11:21 am

    So this place gets an A+ for staff service. Everyone from the Bell hop to the front desk to the pool staff were extremely attentive and polite. The hotel is well-kept and clean and appears to be a rather well run. It loses a star for two reasons. The first is that our when our maid cleaned our room the first day, they forgot to restock the mini bar that was free and we were told it would be stocked daily as well as forgetting to leave us towels. In that same evening Are safe broke and needed to be replaced. They were very quick to do this and we received turn down service for the remaining nights we were there. This was nice but irritating that three things went wrong in one night. The second irritating thing is when we checked in they told us a bellhop would bring our luggage up and later found out we were charge for this service. We didn't need their help and didn't ask, doesn't seem right to charge us for this. Also they charge two dollars for a can of soda at the pool yet it's free in your room. Why?. We wanted to bring soda down from the room but were told we couldn't bring outside food or beverage. It's from the minibar... you know inside the hotel. These are small things to complain about but when you're paying $300 a night, you expect amazing. I can still go back however.

  • amazing staff and service!! definitely going back

    by Hoff019 on 2019-05-19 01:56 am

    My stay was short-noticed, a quick pleasure getaway. still the staff had me in awe!! I didn't get the chance to feel like an outsider. Cristian from the bellman, warmly helped me made my way around the property and the old city. Also had the luck of meeting Danjali late in the evening, when I was felling under the weather. she had some hot tea and honey sent to my room the most timely chance. at the pool area the most unexpected thing happened, even the security personnel (amanda with the curls) made sure my stay at the pool didn't go unchecked. good to know where I will be staying next time I'm at the lovely island.

  • Disappointed

    by StupidNone on 2019-05-17 05:46 pm

    The hotel bills itself as five-star, but meh. It is a very expensive beachfront "resort" that tries very hard to be top-drawer but falls short in many respects. Despite an apx.30 day advance reservation for an ocean-view suite, the front desk placed me in a room over the family pool and bar (loud). I had to request a change. Housekeeping, especially, is lacking. In a suite, I had turndown service two nights out of four but only because I contacted guest services and requested it. Other days, my room was not made up until after 3pm. Wi-fi service is intermittent. When I asked about lack of internet access, I was initially told (impolitely) that there was no problem with the service. It was restored 12 hours later. There was pool service only occasionally--sometimes there was an attendant to provide assistance, and other times not. After paying approximately $500 a day (after "resort fees," etc.), I felt i had taken advantage of. The Vanderbilt is definitely not a "good value." I could have stayed at a beach resort in the US for far better service and price.

  • perfect mother daughter getaway

    by Jackie F on 2019-05-17 12:26 am

    I have stayed in many high end resorts all over the world but the Condado Vanderbilt is my favorite! it is just perfect. Food is amazing, bars and amazing and the service is amazing. I recommend it to all of my friends and no one has been unhappy!

  • Beautiful Hotel, Beautiful Service = Best Vacation Ever!!

    by Latressa D on 2019-05-17 11:19 am

    We were treated like royalty from the moment we arrived until the moment we left. They would not allow us to lift a finger. You are greeted with champagne and smiles. Poolside service and with 3 different pools We were sad to leave this beautiful hotel. Exceptional service and breathtaking views.


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