Hôtel Carlton Lyon - MGallery by Sofitel

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TripAdvisor 1895 Reviews

  • The team of the Carlton is taking care of you.

    The team of the Carlton is taking care of you.

    by Gilles T on 2020-07-23 07:21 am

    It was our first stay in this hotel and it was also our first stay in an hotel since the begining of COVID 19 . Safe stay with an very kind and professionnal team. The hotel is nice and very well located. They take care of your car so no need to find a parking place. You are in the city and you could walk to discover Lyon. Breakfast in your room or already prepared prior your arrival in the dining room. All the team is taking care of you. Thanks


  • Pandemic who cares, non-refundable is NON REFUNDABLE!!!

    Pandemic who cares, non-refundable is NON REFUNDABLE!!!

    by DCRam on 2020-04-18 03:13 pm

    So, I'm writing this without actually staying in this hotel, but had non-refundable reservations. I do understand the concept of non-refundable, but when one can't travel to that country and the hotel is closed, how can that reservation be NON-refundable???? We have been offered a voucher for future reservations, but not really in a time frame that is feasible. We have (starting today) 2 rooms booked for 5 days. From a travel agent friend, I was told this was the place to stay. I booked non-refundable because we were meeting up with a Viking cruise afterwards and I knew we'd go. Who knew there would be a pandemic!!! Our travel insurance did not cover this.
    Viking is so accommodating-they offered 125% back on a future cruise if booked within 2 years. Which we will do-but the Hotel Carlton Lyon-MGallery is not as accommodating. Think twice before booking here.


  • The place to stay in Leon

    The place to stay in Leon

    by Pavel K on 2020-03-24 010:35 pm

    First of all hotel staff are amazing. We came really late at night - they quickly helped with parking, check-in was quick and flawless. They helped with every question a dummy tourist could have, and they had wonderful recommendations for food and other things we asked them for. The location of the hotel is perfect (for those who's getting into/from city in a car, and for all the touristy places around it). Rooms might not be the biggest you've had, but they are clean, have everything you're need and in perfect condition - just like the entire hotel itself. Next time i'm in Leon - I am staying at that hotel.


  • Hotel is Ideally Located

    Hotel is Ideally Located

    by robertnG1277RU on 2020-01-24 05:10 pm

    The hotel is ideally located in the city centre and in walking distance to most of the attractions in the city.
    Staff were very helpful and in particular in organising bookings for us at restaurants.
    The room was smaller than we expected and the bathroom equated to approximately 50% of the total room area nevertheless it was OK for almost a weeks stay given that we were out and about on most days.
    We would recommend this hotel without hesitation.


  • Great hotel with comfy bedding

    Great hotel with comfy bedding

    by ChipHui on 2020-01-05 10:11 am

    This hotel has a strategic location to explore nearby sites such as Paul Bucose food market (within 15 mins walk). The room we took is basic but clean and has a great temperature-controlled bathroom which is much appreciated during winter. The bed is very comfortable - just the right amount of firmness and pillows were at the right height. We didn't take the breakfast option as we had to leave early but the staff was eager and energetic to help with luggage and even got us extra water bottles for the road trip ahead. Thanks for kicking start our morning!


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