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reviews
Latest TripAdvisor Reviews
TripAdvisor Traveler Rating:
1773 Reviews
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Magnificent stay
This was our first trip to Dresden, and we came with our youngest girl only (almost 3). In a nutshell: the entire stay was immaculate.
Now some details. Getting there by car is easy, google maps help you stop right in front of their entrance, and parking is available on the other side of the palais in a garage that can directly be accessed from the hotel.
Reception and check-in were smooth with really friendly staff, and appropriate measurements against the spread of Covid 19 have been put into place as well. Information about specific rules is being given during check-in on top of the email you receive from them a few days prior to arrival (including the fact that their spa is currently closed due to Covid 19).
The entire building is huge, a real palais of old times gone by now - a lot of natural stone everywhere, high ceilings, and everything kept in excellent state. We had a suite with a view over the Old Town, it offered a bathroom with shower and tub (separate) and a toilet that could be reached through the bathroom as well as another separate toilet next to the entrance. Due to Covid 19, they do not clean the room -unless- you ask them to (in which case it will be done as usual and free of charge of course). The suite felt very pleasant, and everything was in perfect order there.
Breakfast rules have been adapted as well: enough space is left between tables, and everything is being brought to you on an Etagere along with some plates for bread, etc. The main courses consists of jam, sausages, cheese, fruits, butter, honey, ... anything you can think of, and you can also ask for sparkling wine, bacon, eggs, etc - leaves nothing to be desired.
On top of that, staff is very professional while at the same time really friendly and welcoming - they know how to make you feel at home, and all their smiles were genuine - which we are certainly very grateful for.
For those who like great hosts in a historic building right in the Old Town that also offers more than a fair share of luxury, this is the place to stay. -
Great customer service with COVID 19 cancellation
So sadly had to cancel my stay in June due to uncertainties in travel re COVID. despite having booked a room on a non cancellation and refund policy, the hotel refunded all my money immediately. Exceptional care and customer service, which had actually been the case since I first booked last year. Very much looking forward to being able to visit at some point in the future.
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A little Luxury in Dresden
This hotel is a rare treat, all the aspects of my stay here were excellent. The minor irritation was a Chopard jewellery event in reception as I arrived. The room was above expectation and the breakfast simply cannot be beaten.
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Beautiful
The hotel is beautiful. Great location in the heart of the city. We enjoyed the spa a lot, 4 different saunas, silent relaxing area and big swimming pool. Breakfast was fantastic. In the evening we enjoyed the hotel bar downstairs. It was packed but great ambiance and live music - the singer was amazing. The room was really big, they gave us the upgrade for free. The only thing to complain about was the mattress - not comfortable and you could feel every move of the person next to you. Seriously they should replace it. Service was professional and polite.
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Beautiful Hotel in Ideal Location
We stayed in Dresden in December while visiting the Christmas Markets as well as seeing some of the other popular tourist sites. The hotel itself was lovely. It was beautifully decorated with spacious rooms, a large bathtub perfect for baths and a super cozy bed. The hotel had a spa, but it was a little odd that you had to dress in your robe before you were allowed to go up to the spa- which meant that you had to walk through the hotel in your robe. The location was great. The main Christmas Market (and one of the most beautiful) was just a short walk down the street. The Semper Opera House, Zwinger Palace, and Royal Palace were right across the street. However, as much as we really enjoyed our stay, everything that was not included in the room charge seemed to be overpriced. I was charged extra for bath salts to take a bath and an extra bottle of water for our room was 7-9 Euro. It was less expensive for us to take the local taxi service than have the hotel drop us at the train station. This is the only reason I gave it a 4 instead of a 5.
