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reviews
Latest TripAdvisor Reviews
TripAdvisor Traveler Rating:
971 Reviews
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Hotel with Ethics
U.S. and Lithuania virus related travel restrictions made our trip impossible. The Kempinski Vilnius responded with integrity and refunded our advance payment. Pure class; will make an effort to stay here when these extraordinary times are over.
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Must be the best hotel in Vilnius!
This was a wonderful hotel experience.
The receptionists - and staff in the restaurant and spa, as well - were genuinely friendly and welcoming, and spoke impeccable English.
I was upgraded to a deluxe room, which was of good size and came with an amazing view of the cathedral. The room was available at 10:30 am when I checked in, and I was allowed a late check-out at 2 pm. The room felt modern and up-to-date, was impeccably clean and of good size and came with all the expected amenities, as well as 2 x 0.33 L water bottles. The bed was comfortable, and there was a sitting area as well.
The bathroom was well-equipped with a bathtub and a separate walk-in shower, both with good water pressure. I appreciated the added gesture of placing a face mask and a small bottle of hand sanitizer in the bathroom. The usual amenities were by Salvatore Ferragamo, but there were no extras, like shaving kits or dental kits in the bathroom.
Breakfast was served from an ? la carte menu with several options, including my favourite, eggs Benedict, fresh fruit salad, etc. Service was quick and friendly, and the hot chocolate was amazing.
I used the spa, open from 11 am to 9 pm daily, which was very quiet during my stay, which added to the pleasure. The swimmingpool was nice, the hot jacuzzi was great and the steam room reminded me of a Moroccan hammam, very enjoyable.
The location was excellent, right opposite the cathedral, a short walk from shopping and restaurants. The airport bus stops about 650 m from the hotel. There's no doubt that I will stay here again if my travels take me to Vilnius a second time. -
Great breakfast and location
Breakfast was delicious and customer service was great. It is my third time here and going again this month. The hotel is in Old Town Vilnius and close to everything. There are plenty of restaurants and boutiques around the area.
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Service beyond compare
The whole experience was absolutely perfect but the one area that, I feel, is outstanding and which sets Grand Hotel Kempinski, Vilnius, apart from other hotels is the service. From checking-in until leaving, the staff were uniformly professional and so helpful, as well speaking excellent English (thank you!). Particular mention has to go to the concierge for doing exactly what a concierge is supposed to do but which, so often, is not done these days. The Ladies in Red (what a great concept!) were the consummate professionals, welcoming, eager to listen and so helpful with their great advice in getting us what we wanted rather than pushing local favourites. They were superb and a real credit to the hotel.
The other stand out area for us was the dining room. Breakfast was exceptional and we loved the idea of the lazy breakfast at the weekend (served until 1400 hrs), of which we managed to take advantage on one of the mornings. The choice and quality was first class and I still cannot forget those divine Lithuanian eggs! The waiting staff were the epitome of the Kempinski professionalism and were spot on. Two waiters in particular served us and, on the four mornings that we had breakfast, nothing was too much trouble for them. We also liked that they showed some interest in us and took time to speak to us each morning. Again, superb and such a credit to the hotel.
I cannot fault our stay in any way and cannot identify any area where improvement is required. Each and every member of staff that we encountered ensured that we were taken care of and, importantly, they did so with a smile. Praise must also go to whoever is responsible for training. The staff were a young bunch but so enthusiastic and amazingly professional. To have achieved such a consistent standard is a great tribute to the hotel.
Finally, thank you for such a wonderful first stay in your wonderful city. -
Authentically warm welcome to Vilnius
Our three-night stay began with an efficient arranged transfer from the airport and warm reception. The excellent quality of service was upheld in every part of the hotel. Rooms were clean and materials/ finishing of high-quality, comfortable beds. Array of different pillows was available upon request.
A stop at the wine-bar is highly recommendable, interesting selection of quality wines to try and knowledgeable staff. Located centrally in walking distance of all important sites, our stay at Kempinski Vilnius is to be repeated!
