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reviews
Latest TripAdvisor Reviews
TripAdvisor Traveler Rating:
975 Reviews
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Thank you for making my friend's stay amazing
I offered a gift for my friend to stay two nights at the Kempinski in Vilnius and I got to say that I do not regret at all to have chosen this place for her.
Prior to her arrival, I had little suprises to be organized and the Front Desk team were simply amazing in coordinating everything in order to make her arrival as smooth as possible (A big thank you to Ruta and Justina for their help and the service they have provided while I was being in another country). My friend loved everything about the room where she stayed (clean, spacious and an amazing view on the city of Vilnius). She told me that the service was impacable and that everyone was so friendly and helpful at any time. She also had a wonderful time at the SPA which is worth the stay while you are there from her side.
A big THANK YOU to everyone who made her stay wonderful and my hat off to the General Manager for keeping a great team like this and making sure that the level of service is of high standard. I hope to be able to visit the hotel soon and until then I wish all of you to be safe and healthy! -
Outstanding
We have stayed in this beautiful hotel in August and have been really impressed with the customer service in Grand Kempinski .Everyone has been very helpful and attentive ,breakfast menu is amazing and location must be one of the best in Vilnius.Rooms and the spa area are spacious, you couldn't fault it
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Hotel with Ethics
U.S. and Lithuania virus related travel restrictions made our trip impossible. The Kempinski Vilnius responded with integrity and refunded our advance payment. Pure class; will make an effort to stay here when these extraordinary times are over.
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Must be the best hotel in Vilnius!
This was a wonderful hotel experience.
The receptionists - and staff in the restaurant and spa, as well - were genuinely friendly and welcoming, and spoke impeccable English.
I was upgraded to a deluxe room, which was of good size and came with an amazing view of the cathedral. The room was available at 10:30 am when I checked in, and I was allowed a late check-out at 2 pm. The room felt modern and up-to-date, was impeccably clean and of good size and came with all the expected amenities, as well as 2 x 0.33 L water bottles. The bed was comfortable, and there was a sitting area as well.
The bathroom was well-equipped with a bathtub and a separate walk-in shower, both with good water pressure. I appreciated the added gesture of placing a face mask and a small bottle of hand sanitizer in the bathroom. The usual amenities were by Salvatore Ferragamo, but there were no extras, like shaving kits or dental kits in the bathroom.
Breakfast was served from an ? la carte menu with several options, including my favourite, eggs Benedict, fresh fruit salad, etc. Service was quick and friendly, and the hot chocolate was amazing.
I used the spa, open from 11 am to 9 pm daily, which was very quiet during my stay, which added to the pleasure. The swimmingpool was nice, the hot jacuzzi was great and the steam room reminded me of a Moroccan hammam, very enjoyable.
The location was excellent, right opposite the cathedral, a short walk from shopping and restaurants. The airport bus stops about 650 m from the hotel. There's no doubt that I will stay here again if my travels take me to Vilnius a second time. -
Great breakfast and location
Breakfast was delicious and customer service was great. It is my third time here and going again this month. The hotel is in Old Town Vilnius and close to everything. There are plenty of restaurants and boutiques around the area.
