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Hacienda Del Sol Guest Ranch Resort


    Hacienda Del Sol Guest Ranch Resort
 in Tucson
    Hacienda Del Sol Guest Ranch Resort
 in Tucson

Reviews

TripAdvisor Traveler Rating:
1064 Reviews
Latest TripAdvisor Reviews

  • Not worth the cost

    by Maryland_Ryan on 2020-01-15 07:42 am

    This will be a long one but I intend to cover both good and bad. Let me start by saying we were in town for a wedding and had the wedding not been on the grounds we would of left after the first day. We arrived stressed out due to delays and rescheduled flights, we check in I give them my credit card, the same one I called to make sure was on file and going to be charged, the same one I faxed in paperwork for due to the amount of the charge for staying a week.

    We immediately go to bed and wake up to find the resort charged both my card and my significant others card for over $4000. Because they hit her card for so much her cards daily amount was maxed giving her no access to her money. Also, her bank takes pending charges out of her account so she had no money left. It took us two days of hounding the staff over and over to get them to send an email to the bank acknowledging error, despite the fact they acknowledged the mistake the second we went down the first morning. They swore they sent the email the first day but the bank assured us they received nothing.

    Next we learned that there is over $50 in extra charges that they decide to pile onto the rate. One of which is for valet. The valet pull in is literally 10 feet from the parking lot. It takes the same amount of effort to valet as it does to just park yourself. We didn't use the valet once and yet still paid for it for everyday of our stay. One of the other charges was unlimited water, something that is standard at every hotel. The whole addition of fees was a joke really, if they need the extra revenue they should put it into the room cost, don't try to add it after the fact, it's shady to say the least.

    The grounds are beautiful and have some amazing views. However, be careful what rooms you book because my buddy booked an "upgrade" inside was comparable to our historic but the view was horrid. Just a bunch of plants and trees.

    The room was subpar, while I know historic is going to lack certain updated qualities there was a few things that were irritating. The carpet looks about 20 years old and looked dirty. There were no outlets near the bed for charging of phones. The room was really small. The pictures shown online for these rooms did not equate to what we received. I can say the bed was amazing, easily one of the best beds we've slept on. We went down to Sedona for a night and the 70 dollar room we stayed in did laps around this one. On our way out we were behind a gentleman that had the same complaints and he was in a free upgrade room. He ended up paying more the be upgraded again. That speaks volumes.

    We were roomed above some kind of metal gate that is spring assisted. So all night until 2 to 3 in the morning you'd hear this gate slam closed from people using it. I understand smaller logistics issue like these tend to slip unnoticed but it's worth mentioning. It's also worth mentioning that we were directly next to the restaurant and bar, which had very large parties going a couple of the nights. We could hear people yelling. If you're a night owl it probably wouldn't bother you but we did alot of hiking and were exhausted come 10 or 11.

    Overall, billing issues aside, we just didn't feel that what you receive is anywhere near what they are charging. I worked at a luxury hotel in Maryland, it was leaps and bounds ahead of this place for the same price. There is a never ending list of places to stay in the area. I'd highly recommend looking around.

  • Beautiful property with a few glitches

    by L D on 2020-01-11 05:39 am

    The 9 of us had 3 rooms, including a Catalina suite which was very good sized and had two bathrooms. The bedroom side bathroom was huge with a deep tub and nice shower. Beautiful views overlooked mountains and close to the main buildings. We enjoyed spending time by the fire in the main lodge and playing board games there. Yummy breakfasts. The pool and hot tub were inviting.

    My biggest issue was the fitness 'room' which was a cinder block, tiny space behind the pool. It didn't appear to be heated (and it was cold) with only 3 or 4 machines and not enough room to even lay a mat to stretch. I was told that is on the 'To Do' List but if you are active, this may bother you.

    Maybe because it was Christmas week, the housekeeping was erratic. First couple of days all was good, then it slipped. Dust bunnies, not cleaning the surfaces of the sinks etc. One day, we asked that the rooms be done by 5:30PM before our return but they weren't done until after 6PM, as they cleaned around 6 teens.

    Also the Inn lost power twice. Not their fault but still odd because it wasn't the weather. Luckily it only lasted a few hours. But the first time was during the night and my husband's medical device turned off without it.

    We loved the old time flavor of the place and everyone was very nice and helpful. Best gift shop I've seen with unusual items. Overall, a very nice time.

  • Great getaway

    by 750kristineh on 2020-01-06 02:52 pm

    We recently stayed here for a quick getaway. It was our first time visiting the property and we will be back! Loved the setting, good cuisine, excellent service from the staff. It is expensive but we also stayed over New Years.

  • Outstanding

    by 989emmettm on 2019-12-08 09:13 am

    Really special resort ! Beautifully landscaped grounds, and the room we
    enjoyed was tastefully decorated and furnished. Historic property that has
    been modernized yet retains a refreshing flavor of its heritage.

    Owner Response
    Dear 989emmettm,

    Thank you so much for your kind words! You summed up perfectly what the resort is about - we love to showcase the history of the property and its roots while also offering a modern touch. And yes, the landscaping is amazing! Beautiful to walk out to at any time of day or night. I'm glad you had a great time and we look forward to seeing you again!

    SummerHDS, Front Desk Supervisor at Hacienda Del Sol Guest Ranch Resort, responded to this review

  • A Nicer Room Will Make All The Difference

    by Bullitt78 on 2019-12-08 08:50 am

    This is an amazing resort but trust me a lot will depend on what room you get. We ended up upgrading to a Catalina room/suite because I was not happy with my original room. I have pictures of both below. Trust me you want to be in one of the 60-100 buildings. Outstanding service, nice Infinity pool and overall great location.

    Owner Response
    Dear Bullitt78,

    I am so glad you were able to enjoy one of our popular Catalina rooms! We definitely do have quite a range of room types and can fit anything from quaint and historic to large and modern for many different tastes. Being so close to the Catalina mountains, you are right, having a room that looks at that view is certainly worthwhile. Thank you for your review and we hope to welcome you back in the future!

    SummerHDS, Front Desk Supervisor at Hacienda Del Sol Guest Ranch Resort, responded to this review


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