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Hacienda Del Sol Guest Ranch Resort


    Hacienda Del Sol Guest Ranch Resort
 in Tucson
    Hacienda Del Sol Guest Ranch Resort
 in Tucson

Reviews

TripAdvisor Traveler Rating:
934 Reviews
Latest TripAdvisor Reviews

  • Lovely, historic ranch - great for family stay

    by meltel910 on 2018-09-22 08:09 pm

    We spent 2 nights in a one bedroom apartment for our family of 4. The room, particularly the main bedroom was very large. The sofa bed was already set up ready for us and was comfortable.The hotel surrounds were lovely - with beautiful views from the infinity pool. Every room seemed to also have a patio area, and we enjoyed sitting out on ours and enjoying the view.

    We also went on a sunset horse ride from the hotel - which we would also recommend.

    Owner Response
    Dear meltel910,

    Thank you so much for your review! The sunset horseback ride is one of my favorite activities of the resort. Watching the sunset from the top of the foothills gives you a 360 degree of all the major surrounding mountain ranges. It simply cannot be beat! I am glad you enjoyed your room and our Catalina Pool. We look forward to seeing you again and we hope you enjoy the upcoming fall season.

    Warm Regards,

    Geoffrey Campbell

    GeoffreyFCampbell, Assistant General Manager at Hacienda Del Sol Guest Ranch Resort, responded to this review

  • Scientific Retreat

    by Kimberly F on 2018-09-18 09:50 am

    Planetary Science Institute held a four-day retreat at this wonderful property the first week of August this year. From initial contact in 2017, the sales staff was incredibly responsive and you could tell they wanted our event to be a success for us, not just for them to bank August revenue. This attitude had us moving another earlier event to this lovely hotel in May and it was a great success.
    Cathy, Crystal and Francis all went above and beyond by allowing us to customize what would work best for our event. Once we began, the service staff was incredible - nothing was a problem. Having been in the hospitality industry for many years, it was amazing to not see a single "eye roll" or hear a sigh from any of the staff. We are a non-profit institution and everything was done within our budget while still creating a beautiful and productive event. Kuddos out to the great banquet staff, as well.
    Do NOT hesitate to contact Cathy or Crystal to book your event or even just go start a conversation. They will go well beyond normal expectations for you! K. Foote for Planetary Science Institue

    Owner Response
    Dear Kimberly,

    Thank you so much for the review! It is wonderful to hear from you. We have a special place in our hearts for PSI, and who wouldn't when you see the marvelous night sky above the enchanting Catalina Mountains! PSI reminds me of how lucky we are to have such an engaged scientific community in the Tucson region. The Planetary Science Institute is the largest non-government employer of planetary scientists in the world. Tucson is such a rich environment to explore both our planet and those around us, I am glad that we were able to accommodate the needs of your group, as many of us at the Hacienda are passionate about the subjects as we take great joy in sending guests to many of our science and nature based local attractions.

    I am thrilled to share your feedback with the rest of the team. Crystal and Cathy are amazing and did a great job communicating the needs of your group and were so happy to hear about your feedback in August. It was also great to serve the families of the attendees and we cannot wait to see PSI again next summer. If there is absolutely anything we can do in the meantime, please do not hesitate to reach out to any of us!

    Warm Regards,

    Geoffrey

    GeoffreyFCampbell, Assistant General Manager at Hacienda Del Sol Guest Ranch Resort, responded to this review

  • Just as I remembered

    by Raymond R on 2018-09-12 02:54 pm

    Been coming here yearly, and each time it just gets better. Friendly faces, all willing to go out of their way to please their guests. Kudos to Carla in remembering my name at check-in. The suite we had was just perfect, roomy with a well appointed bathroom. Spa treatments as usual was just so relaxing, I actually fallen into a deep sleep. The Grill was delicious, this time I had their seafood, and like the beef, my plate was wiped clean. We will see you again very soon. Thanks for everything!

    Owner Response
    Dear Raymond R,

    Thank you for taking the time to submit a review. I was happy to pass on your kudos to Carla. I am glad you enjoyed your spa experience and decided to try the seafood option at the Grill. We enjoyed seeing you again and look forward to seeing you again very soon. It there is absolutely anything else we can do to make your next stay even more special, please let us know! I hope you have a great autumn!

    Warm Regards,

    Geoffrey Campbell

    GeoffreyFCampbell, Assistant General Manager at Hacienda Del Sol Guest Ranch Resort, responded to this review

  • Stunning, Historic, Comfortable and Luxurious - Perfect in every way

    by Bonnie V on 2018-09-11 04:30 pm

    I believe this is my favorite hotel of any and all that I have ever visited. The Hacienda deluxe rooms are spacious, I love them even more than the newer Catalina rooms - which are also amazing. Both restaurants on property keep excelling in diverse menu items and delicious, mouth watering choices. The views and landscaping are also breath taking, but the real test for me is the staff. Every staff member we spoke with, and there were many , was not only welcoming and helpful, they are genuinely nice people. I've been to the Langham's, Ritz Carlton's, Regent's and the staff there is Trained to be helpful and nice - but the difference at Hacienda Del Sol is there is no pretense or falseness - you feel taken care of and they are genuinely happy to do so.
    I can't say enough about this place so just treat yourself and STAY HERE.

    Owner Response
    Dear Bonnie V,

    You just made everyone's day at the Hacienda! You identified the most important aspect of our service culture, which is our genuine desire to serve our guests. I am glad we are your favorite hotel you have ever visited, this is our goal with every guest every day. Thank you for staying with us and we will see you again soon!

    Warm Regards,

    Geoffrey Campbell

    GeoffreyFCampbell, Assistant General Manager at Hacienda Del Sol Guest Ranch Resort, responded to this review

  • Loved it as usual!

    by zinniaqueen on 2018-09-06 07:32 am

    This has become the perfect stopover driving between San Antonio, Texas area and the West but we need to stay longer next time. This time we tried a Catalina room which overlooked the mountains. In some of the Ground floor units, there is an outdoor shower with a nice terrace. The bathroom is large and decorated with Talavera sinks and tile work. The hotel has two small pools of which neither are crowded however I was disappointed to find that the bar by the newer pool was not staffed this time. I felt a little funny going into the hotel bar in my bathing suit and coverup for a drink but no one seemed to Care. Next time, I'll just make sure I bring my own adult beverage to the pool.! I prefer this lovely spot to the larger and definitely more crowded (with kids) resorts that are abundant in Tucson. Quiet and charm, you will find here!

    Owner Response
    Dear Zinniaqueen,

    Thank you very much for your review. Thank you for your compliments as they related to our grounds and guest rooms. I have addressed your concerns about the pool bar staffing. We have created signage to assist guests with contacting the hotel for service from the pool in the rare moments that the pool is not attended during business hours. Our property is charming and quiet for the most part but with the same amenities you would find at only the finest of luxury resorts. I am glad you enjoyed yourself. We look forward to seeing you again and thank you for staying with us.

    Warm Regards,

    Geoffrey Campbell

    GeoffreyFCampbell, Assistant General Manager at Hacienda Del Sol Guest Ranch Resort, responded to this review


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