The Hotel Hershey®
Reviews
TripAdvisor Traveler Rating:
2465 ReviewsLatest TripAdvisor Reviews
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A very relaxing and fun break from travel
Our family stopped here on our way home from Virginia to Maine. What we found at this hotel was not the average experience one has when they're staying overnight while traveling. With our room placed on the first floor, we were delighted to find that both of the restaurants we had planned to eat at were located on the same floor, as well as a breath-taking grand room equipped with a fountain and doors that open out to a huge terrace overlooking all of Hershey. Everything here had such a welcoming, relaxing touch that we could not help but feel much more prepared for the rest of our trip the next morning.
Owner Response
Dear Krissie101,
Thank you for your recent visit and very kind review. I'm delighted to hear you enjoyed your stay. I truly appreciate you taking the time to share your feedback. Visit us again. -
Great Historic Resort--everything you could need for a stay.
Family of 3 stayed 2 nights while visiting Hershey park. Room was clean and very nice. Room service was quick and very good. We also visited Trevia and Circular restaurants with the food very good. Nothing but positive things to say about the hotel and services available. Would definitely return if visited the area again.
Owner Response
Dear Nathan M,
Thank you for your recent visit and very kind review. I'm thrilled to hear that you enjoyed your stay. We look forward to serving you again in the near future. -
Not what I was expecting - poor customer service
I stayed overnight to do a pharmaceutical talk today. Check in was fine, and the men at the door had big smiles on their faces, which was very welcome.
My talk was at noon in the main hotel. They had placed me in a cottage on the property last night. I called this morning to tell them I had a talk in the main hotel (PADONA - the nursing association of Pennsylvania) at noon, and could I check out at 1PM - so I didn't have to have to lug my luggage to the main hotel and have it on display in the conference room we were to use! The woman on the phone was quite harsh - "You absolutely must check out at 1PM". The housekeeping knocked on my door at 10:30AM even though I had my "Do Not Disturb" sign out!
The nursing meeting prior to my talk was running late, so I went down to the desk to inform them that I was speaking for PADONA, and it looked now like I would not be able to get back to the room by 1PM. The woman at the desk said "That will be $50 for you to check out by 2PM". I told her they were sponsoring PADONA at their hotel and filling 400 rooms because of this meeting!
I finished my talk and was returning to the room, when they called my phone to AGAIN inform me that I needed to check out! A maid came out of a cottage near mine to inform me AGAIN that I needed to check out!
I checked out...and will NEVER return.
It may be the most beautiful hotel in the world, but I don't need someone harassing me constantly about checking out! If I wasn't speaking at the hotel FOR business, I wouldn't dream of bothering them with MY business again. -
Prepared to be spoiled!
I have stayed twice this year at The Hotel Hershey. Both experiences have been amazing. The premises are clean inside and out. The building is rich with history as well as the town. The grounds are beautifully landscaped. The place is super clean. The rooms are comfortable and beautifully furnished. The linens are top quality. The choice of restaurants is amazing plus a cozy lounge for drinks and snacks. The food is delicious and all staff very friendly. Lots to do and so little time!!
Owner Response
Dear Wendy C,
Thank you for this great review of The Hotel Hershey. We are thrilled you enjoyed your experience and hope that you will choose us again in the near future. Thank you for taking time to post a review, we sincerely appreciate it. -
Spa weekend
Had a fabulous stay and the spa was truly amazing! The rooms at the Hotel Hershey were recently renovated and the rooms are just lovely. We had breakfast at the Circular Resturant and as always the food was excellent! This is our third annual spa trip with my girlfriends and we really enjoyed our perfect weekend!
Owner Response
Dear Patricia H,
Thank you for your recent visit to The Hotel Hershey and for your very kind review. We are pleased that you enjoyed your experience at the hotel and spa. We hope to welcome you back soon!
