The Phoenix Hotel Yogyakarta - MGallery by Sofitel

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Latest TripAdvisor Reviews

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TripAdvisor 4181 Reviews

  • Beautiful building and interiors, details to be improved

    Beautiful building and interiors, details to be improved

    by 065346 on 2020-09-17 010:38 pm

    The hotel is located in a perfect position, close to Malioboro street. The building and the common areas are magnificent, with very beautiful ancient objects and decorations. Also the pool is very nice. I originally requested a room with pool view but the staff offered an upgrade. The room size was ok, it also had a small balcony but the view was not so good. Additionally, my window was very close to different mosque speakers and the night prayers always woke me up. If you want yo have a full sleeping night I suggest to request explicitly a room with internal view. Breakfast was sufficient, i would expect something more but since it is COVID period maybe they had to change something. Price a little too high in relation to the overall experience.

  • A heritage hotel with wonderful breakfast

    A heritage hotel with wonderful breakfast

    by hellodorayaki on 2020-08-28 010:21 pm

    I picked this hotel for our last stay because it was on my hotel whishlist and also based on great reviews. It's well located, very close to tugu and the train station. The breakfast was wonderful, many varieties of western and local food. The building was lovely, very colonial and historical. The only disappointment was the view from the room.

  • Heritage Hotel

    Heritage Hotel

    by 375edwinag on 2020-08-26 01:45 am

    Great location in the center of city, near to the Malioboro. Has great story and legend hotel. Authentic furniture inside the room, great taste menu for breakfast and great place to stay for business or leisure.

  • Overrated Reviews Hotel

    Overrated Reviews Hotel

    by D_Widhiarto on 2020-08-21 06:46 am

    We picked this hotel, because my favourite hotel was fully book during this long weekend end season.
    We booked this hotel based on the great reviews on tripadvisor. However we was very disapointed, high expectation with the standard 5 stars hotel, and from the Accor Chain hotel. The fact was extremly different, overrated reviews at all.
    We booked 2 rooms at 20 to 22 August 2020, Room number 314, 316
    Location good, staffs just ok, friendly and they try to do something
    First at all, they didn't perform proper pandemi protocol as a 5 stars hotel.
    Checked in process take time so Long without any reasons the staff let us waiting. They did not serve a good immpresion.
    We waited at lobby, with nothing welcome drink and sweet, before we ask for it.
    Rooms were small, linen look old and the bath room so dirty out of Accor standard.
    Wifi was not working well, so poor connection, we asked the staff until they frustating, then second day the wifi running better.
    Bath amenities look very cheap quality, one again not proper for MGallery standard.
    The breakfast not enouh variety, taste bad, without any proper protocol that they have to do.
    Sign close button lift broken, and lift so small.
    We can hear the sound of machine from instalation equipment all day long, so disturbing.
    We're not coming back stay at this hotel.

  • Good city centre hotel

    Good city centre hotel

    by Q5577MCchristineb on 2020-06-03 08:13 am

    The hotel is well located, has an attractive pool. The hotel has a nice dining area and bar with great value buffets. Only slight disappointment was the room as there was no real view and the air conditioning didn't work well.

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